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Hotel Metropol & Spa

4.0 star property
Family-friendly hotel with spa, near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Metropol & Spa

Indoor pool, sun loungers
Terrace/patio
Minibar, in-room safe, desk, free WiFi
Exterior
Lobby
Located close to Zermatt-Matterhorn Ski Paradise, Hotel Metropol & Spa offers a warm welcome with a breakfast buffet, a cozy library, and an indoor pool. Enjoy the sun loungers or unwind in the garden while kids have fun at the playground. The helpful staff has left a lasting impression on previous guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Connecting rooms available
  • Bar
  • Ski facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Massage/treatment rooms

For families (6)

  • Children stay free
  • Babysitting (surcharge)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
$275 nightly
The total price is $296
Jun 11 - Jun 12
Total includes taxes and fees

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room Single Use, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room Single Use, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, desk, free WiFi

Standard Double Room

Highlights

Balcony
Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
  • 205 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Twin Room

Minibar, in-room safe, desk, free WiFi

Economy Twin Room

Highlights

Heating
Connecting rooms available
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
Bathrobes
  • 205 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Superior Double Room, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Superior Double Room, Mountain View (Matterhorn)

Highlights

Balcony
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Sofa bed - double
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite, Mountain View (Matterhorn)

Minibar, in-room safe, desk, free WiFi

Junior Suite, Mountain View (Matterhorn)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Suite, 1 Queen Bed

Economy Suite, 1 Queen Bed | Minibar, in-room safe, desk, free WiFi

Economy Suite, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room

Standard Single Room | Minibar, in-room safe, desk, free WiFi

Standard Single Room

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Private bathroom
Shower/tub combination
  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Map
Matterstrasse 9, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 3 min walk - 0.3 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt-Furi Gondola - 11 min walk - 1.0 km

Getting around

  • Sion (SIR) - 77 min drive
  • Geneva International Airport (GVA) - 79.9 miles/128.6 km
  • Zermatt Gornergratbahn Station - 6 min walk
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Station - 7 min walk
  • Free train station pick-up

Restaurants

  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬4 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Le Petit Royal - ‬5 min walk
  • ‪Walliserkanne Zermatt - ‬5 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Metropol & Spa

Hotel Metropol & Spa offers a fantastic location, putting you just steps from Zermatt-Matterhorn Ski Paradise. Guests can indulge in sports massages at the spa, and local cuisine is served at Mountain View, which is open for breakfast and dinner. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers love the helpful staff.

Languages

English, French, German, Italian, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 22 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 10 PM
    • Front desk staffed during limited hours
    • For any questions, please contact the property using the information on the booking confirmation
    • Zermatt is in a car-free zone and can be reached only by train.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Free train station pick-up*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Computer station

Services

  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Handrails in stairways
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Pillow menu
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

METROPOL SPA has massage/treatment rooms. Services include sports massages and massages. The spa is equipped with a sauna, a hot tub, and a steam room. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Mountain View - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 120.0 per night

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts major credit cards and cash.
Credit cards accepted: Visa, Mastercard, Eurocard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Metropol Zermatt
Metropol Zermatt
Metropol Hotel Zermatt
Hotel Metropol & Spa Hotel
Hotel Metropol & Spa Zermatt
Hotel Metropol & Spa Hotel Zermatt

Frequently asked questions

Does Hotel Metropol & Spa offer free cancellation for a full refund?

Yes, Hotel Metropol & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Metropol & Spa?

Yes, there's an indoor pool.

Are pets allowed at Hotel Metropol & Spa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Metropol & Spa?

Sorry, there's no onsite parking at Hotel Metropol & Spa.

What are the check-in and check-out times at Hotel Metropol & Spa?

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

What is there to do at Hotel Metropol & Spa and nearby?

Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding, and in warmer months enjoy a round of golf at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hotel Metropol & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Hotel Metropol & Spa?

Yes, Mountain View offers local cuisine.

What's the area around Hotel Metropol & Spa like?

Hotel Metropol & Spa is a short 6-minute walk from Zermatt Gornergratbahn Station and 3 minutes' walk from Zermatt–Sunnegga Funicular.

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Hotel Metropol & Spa Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
View
Train station
Breakfast
Hot Tub
River
Family friendly

What guests liked

  • The spa facilities, including pool, hot tub, and sauna, were a highlight of the stay. (5 reviews)
  • Breakfast offered a good selection of food and drinks and was described as delicious and very pleasant. (6 reviews)
  • The pool and hot tub offered a surprisingly beautiful experience with a stunning Matterhorn view. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Friendly staff, conveniently located, incredible views from dinning room, pool and our room

10/10

Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip.
4-night trip

10/10

amazing hotel and staff! really felt like home.
4-night trip

10/10

This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed!
6-night trip

10/10

Excellent service, very good food, great location.
4-night trip

10/10

Wonderful hotel with wonderful staff.
3-night trip

10/10

Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant.
3-night trip

10/10

Spotlessly clean, great location for ski lifts Fantastic staff
5-night trip

10/10

The room, the views, the staff, the location, everything is perfect
2-night trip

10/10

The staff was very friendly!
2-night trip

10/10

Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation!
5-night trip

10/10

Excellent location and customer service
3-night trip

10/10

We enjoyed our stay at Metropole. Friendly staff and clean. we recommend this hotel.
2-night trip

10/10

The staff was especially friendly and helpful.
2-night trip

8/10

Staff
3-night trip

10/10

We loved this hotel! Everyone was extremely friendly and the rooms were very clean. This is a great centralized location. When we come back, we will absolutely be staying here again!

10/10

Exceeded expectations
1-night trip

10/10

Extremely friendly staff. Amazing views.
3-night trip

10/10

Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again.
3-night trip

10/10

Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed.
2-night trip

10/10

The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day!
3-night trip

10/10

We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt.
6-night trip

10/10

We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again!
3-night trip

10/10

The hotel has an impeccable view of the matterhorn from the room balcony. Large rooms and cozy room. What more can one ask for? The pool and spa is also a definite plus. Breakfast was good, staff were friendly.
2-night trip

10/10

Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn..
2-night trip