The Ritz-Carlton, Shenzhen

Luxury hotel with full-service spa, connected to the convention center, near Shenzhen Convention and Exhibition Center

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Where to?

Dates

September 2025

October 2025

Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, sun loungers

Design Garden View Twin Room | View from room

Oasis Suite | 1 bedroom, premium bedding, minibar, in-room safe

Design Garden View King Room | 1 bedroom, premium bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Experience luxury and tranquility at The Ritz-Carlton, Shenzhen. Enjoy a refreshing Thai massage or aromatherapy treatment at the spa, bask in the sun by the pool with loungers and umbrellas, or unwind with yoga classes. With 3 on-site restaurants serving international cuisine and helpful staff available around-the-clock.

Exceptional

Popular amenities

Airport transfer
Electric vehicle charging point
Bar
Pool
Spa
Free parking

Main amenities (12)

Daily housekeeping
3 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool and 2 hot tubs
Breakfast available
24-hour fitness center
Sauna
Steam room
Pool bar
24-hour room service
Coffee shop/cafe
Massage/treatment rooms

For families (6)

Free cribs/infant beds
Private bathroom
Separate bathtub and shower
Separate sitting area
Television
Garden

$188 nightly

Sep 27 - Sep 28

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 14 - Sep 15

Tomorrow

Sep 15 - Sep 16

All rooms

1 bed

2 beds

Showing 23 of 23 rooms

1 bedroom, premium bedding, minibar, in-room safe

Premier King Bed Room

Very good

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Down duvet

592 sq ft
City view
Sleeps 3
1 King Bed

Discovery Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
City view
Sleeps 3
1 King Bed

Club Executive King Bed Suite

Highlights

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

1119 sq ft
City view
Sleeps 3
1 King Bed

Deluxe King Bed Room

Exceptional

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Premium bedding

Down duvet

538 sq ft
City view
Sleeps 3
1 King Bed

Club Deluxe King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

538 sq ft
City view
Sleeps 3
1 King Bed

Club Executive Twin Bed Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

1119 sq ft
City view
Sleeps 3
2 Double Beds

Club Suite, 1 Bedroom, Smoking

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Premium bedding

1119 sq ft
Sleeps 3
1 King Bed

Club Premier King Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

592 sq ft
City view
Sleeps 3
1 King Bed

Deluxe Garden View Twin Bed Room

Good

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
Sleeps 3
2 Double Beds

Premier Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

592 sq ft
City view
Sleeps 3
2 Double Beds

Deluxe Twin Bed Room

Exceptional

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
City view
Sleeps 3
2 Double Beds

Club Premier Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

592 sq ft
City view
Sleeps 3
2 Double Beds

Club Deluxe Twin Bed Room

Very good

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

538 sq ft
City view
Sleeps 3
2 Double Beds

Oasis Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

Sleeps 3
1 King Bed

Design Garden View King Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
Sleeps 3
1 King Bed

Design Premier King Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

592 sq ft
City view
Sleeps 3
1 King Bed

Design Garden View Twin Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
Sleeps 3
2 Double Beds

Design King Room

Wonderful

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

517 sq ft
City view
Sleeps 3
1 King Bed

Deluxe Garden View King Bed Room

Wonderful

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
Sleeps 3
1 King Bed

Design Twin Room

Highlights

Separate sitting area

Soundproofed

Air conditioning

Free cribs/infant beds

Pillow menu

Separate bedroom

Premium bedding

538 sq ft
City view
Sleeps 3
2 Double Beds

The Ritz-Carltion Suite

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

4801 sq ft
City view
Sleeps 3
1 King Bed

Carlton Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

1270 sq ft
City view
Sleeps 3
1 King Bed

Club Junior Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Club Lounge

Free cribs/infant beds

Pillow menu

Separate bedroom

667 sq ft
City view
Sleeps 3
1 King Bed

Similar properties

Pool
Spa
Airport transfer
Free parking

$185 nightly

Sep 29 - Sep 30

Total with taxes and fees

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About the neighborhood

116 Fuhua San Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

Shenzhen Convention and Exhibition Center - 6 min walk - 0.6 km
Coco Park Shopping Center - 1 min drive - 0.7 km
Huanggang Border Crossing - 2 min drive - 2.1 km
Shenzhen Lianhuashan Park - 2 min drive - 2.1 km
Huaqiangbei - 3 min drive - 3.1 km

Getting around

Shenzhen Intl. Airport (SZX) - 32 min drive
Hong Kong International Airport (HKG) - 50 min drive
Hong Kong Lok Ma Chau Station - 3 min drive
Shenzhen Station - 6 min drive
Sungang Railway Station - 9 min drive
Gangxia Station - 8 min walk
Shenzhen Convention and Exhibition Center Station - 11 min walk
Fumin Station - 15 min walk
Airport shuttle (surcharge)
Train station pick-up (surcharge)

Restaurants

‪汉阳廷自助烤肉(皇庭广场店) - ‬2 min walk
‪Haidilao Hotpot - ‬4 min walk
‪螺大为 - ‬1 min walk
‪肥韬茶餐厅(皇庭旗舰店) - ‬2 min walk
‪陸一陸牛肉火鍋 hot pot - ‬2 min walk

About this property

The Ritz-Carlton, Shenzhen

At The Ritz-Carlton, Shenzhen, you'll be just a 5-minute drive from Shenzhen Convention and Exhibition Center and Huaqiangbei. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Flavorz 全日制餐厅, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The helpful staff and overall property condition get great marks from fellow travelers. Public transportation is just a short walk: Gangxia Station is 8 minutes and Shenzhen Convention and Exhibition Center Station is 11 minutes.

At a glance

Hotel size

- 280 rooms
- Arranged over 28 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: anytime
- Express check-in/out available
- Minimum check-in age: 18
- Check-out time is noon

Special check-in instructions

- This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
- Front desk staff will greet guests on arrival at the property

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi (speed: 25+ Mbps) and wired internet access in rooms

Parking

- Free secured onsite self parking
- Secured onsite extended parking (CNY 60 per day)
- Wheelchair-accessible parking and van parking on site
- Electric vehicle charging point on site
- Onsite garage

Transfers

- Airport shuttle (available 24 hours)*
- Train station pick-up*

Other information

- Designated smoking areas (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
3 restaurants
2 bars/lounges
Poolside bar
Coffee shop
Coffee/tea in a common area
Private dining
24-hour room service
Snack bar/deli
Water dispenser

Traveling with children

Children's menu
Fence around the pool
Lifeguard on site

What to do

Fitness classes
Pilates classes
Yoga classes
Mountain climbing nearby

Working away

Business center
Meeting room
Conference center (15737 square feet of space)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car rental
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 2008
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
24-hour fitness center
An outdoor pool
Full-service spa
2 hot tubs
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
Banquet hall

Accessibility

Elevator
Elevator door width (inches): 43
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible van parking
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Visual alarms in hallways
Portable bathtub seat
Lowered electrical outlets in bathroom
Height-adjustable showerhead
Transfer shower
Doorbell and phone notification
Lever door handles

Room amenities

Be entertained

IPod docking station
DVD player
Television
Satellite TV channels

Home comfort

Air conditioning
Minibar
Electric kettle
Bathrobes and slippers
Iron/ironing board

Sleep well

Pillow menu
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
Free crib/infant bed

What to enjoy

Separate sitting area

Freshen up

Private bathroom
Separate bathtub and shower
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper

Stay connected

Laptop-friendly workspace
Free newspapers
Free WiFi (speed of 25+ Mbps) and free wired internet
Phone

Food and drink

Meal delivery service
Free bottled water
Free tea bags/instant coffee

Daily housekeeping
In-room safe
Access via exterior corridors
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Local maps

Special features

Spa

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, Thai massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. Guests under 18 years old are not allowed in the spa.

Dining

Flavorz 全日制餐厅 - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Xingli 中餐厅 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Paletto 意大利餐厅 - This fine-dining restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.

Curv - This bar serves dinner and light fare. Happy hour is offered. Open daily.

Onyx - This lobby lounge serves breakfast, lunch, dinner, and light fare. Open daily.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately CNY 217 for adults and CNY 108.5 for children
Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one way)
Train station pick-up service is offered for an extra charge

Children & extra beds

Rollaway beds are available for CNY 408.1 per day

Parking

Secured extended parking costs CNY 60 per day

Pool, spa, & gym (if applicable)

Pool access available from 6:00 AM to 11:00 PM
Guests under 18 years old are not allowed in the fitness facility or hot tub, and guests under 18 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Ritz-Carlton Hotel Shenzhen

Ritz-Carlton Shenzhen

Shenzhen Ritz-Carlton

Ritz-Carlton Shenzhen Hotel

The Ritz-Carlton, Shenzhen Hotel Shenzhen

The Ritz Carlton Shenzhen

The Ritz Carlton, Shenzhen

The Ritz-Carlton, Shenzhen Hotel

The Ritz-Carlton, Shenzhen Shenzhen

The Ritz-Carlton, Shenzhen Hotel Shenzhen

Frequently asked questions

Does The Ritz-Carlton, Shenzhen offer free cancellation for a full refund?

Yes, The Ritz-Carlton, Shenzhen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Ritz-Carlton, Shenzhen?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 11:00 PM.

Are pets allowed at The Ritz-Carlton, Shenzhen?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Ritz-Carlton, Shenzhen?

Yes, there's free self parking. Electric vehicle charging is available.

Is airport shuttle service offered by The Ritz-Carlton, Shenzhen?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one way.

What are the check-in and check-out times at The Ritz-Carlton, Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at The Ritz-Carlton, Shenzhen and nearby?

Have fun during the warmer months with activities nearby such as mountain climbing. Additional recreation onsite includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Ritz-Carlton, Shenzhen also has 2 bars, an outdoor pool, and a 24-hour fitness center, as well as a sauna and a garden.

Are there restaurants at or near The Ritz-Carlton, Shenzhen?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around The Ritz-Carlton, Shenzhen like?

The Ritz-Carlton, Shenzhen is in Futian, a short 8-minute walk from Gangxia Station and 7 minutes' walk from Shenzhen Convention and Exhibition Center.

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The Ritz-Carlton, Shenzhen Reviews

9.4

Exceptional

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff

Location

Room

Breakfast

Furniture

10/10 Exceptional

Aug 29, 2025

Great location, great service

Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay

YIFTACH, 2-night trip

10/10 Exceptional

May 25, 2025

Very convenient

marcus, 3-night trip

10/10 Exceptional

Aug 31, 2024

酒店人員友善，房間舒適清潔，地點方便。

Linda, 1-night trip

10/10 Exceptional

Nov 24, 2024

Great hotel great service great location! I will definitely go back!

Tomer, 5-night trip

10/10 Exceptional

Jan 14, 2025

All stuff are super nice and helpful. Good location.

yu, 2-night trip

10/10 Exceptional

Oct 20, 2024

Awesome experience on all counts.

Shazzasbazzar, 2-night trip

10/10 Exceptional

Oct 9, 2023

Wonderful staffs, nice spa, next to great eating shopping mall

Monty, 1-night trip

8/10 Very good

Mar 1, 2024

Great service, property and facilities a bit dated.

Stephen, 1-night trip

10/10 Exceptional

Apr 30, 2024

Excellent service

brad, 2-night trip

10/10 Exceptional

Sep 23, 2023

The staff are extremely nice

James, 1-night trip

10/10 Exceptional

Feb 8, 2024

We had a lovely stay. Will come back again.

Judy, 1-night trip

10/10 Exceptional

Aug 19, 2023

The staffs are friendly and the service is excellent

Joe, 1-night trip

10/10 Exceptional

Jun 24, 2023

Overall nice experience

Sam, 2-night trip

10/10 Exceptional

Aug 23, 2023

Staff is extremely helpful. They go out of their way to make you feel special.

10/10 Exceptional

Jul 16, 2024

Super !!!

Rafal, 3-night trip

10/10 Exceptional

Aug 9, 2024

Though we waited pretty long for check in, reception staff were kind and helpful in explaining to us and making sure we were comfortable while waiting. Celebrated our anniversary here and the room was nicely prepared by the reception team, appreciate it loads! Disappointed we could not earn loyalty points for this stay though

Darsha, 1-night trip

10/10 Exceptional

Apr 27, 2023

Its location is very convenient. Excellent service. I also got a free upgrade.

Xi, 1-night trip

10/10 Exceptional

Aug 5, 2023

The service was truly exemplary from all staff. They often went out of their way to help despite any language barriers

Hughie, 2-night trip

4/10 Fair

Oct 14, 2024

空气不流通

Andy, 2-night trip

10/10 Exceptional

Nov 21, 2023

Upgraded to free breakfast for two in welcome. Changed room due to air-conditioning was not working.

John, 2-night trip

8/10 Very good

Jun 8, 2023

Need to improve cleanliness

This hotel is definitely not a Ritz Carlton. When compared to the one in Hong Kong, this feels more like a four star hotel. Room is not clean. Will definitely stay somewhere else next time.

1-night trip

10/10 Exceptional

Jun 20, 2024

N/a

Ahmed, 1-night trip

4/10 Fair

Jan 3, 2024

Great lobby, helpful staff, but dated rooms.

Excellent customer services, however it’s a shame that the room had a couple of issues. Squeaky bathroom door, faulty TV remote control, the room was dated and the furnitures have seen better days. It would be okay if we were staying at a 3 or 4* hotel but given it was Ritz Carlton, it had really failed to meet our expectations.

Kwan Ming, 1-night trip

2/10 Poor

Nov 2, 2023

The package includes lunch and dinner, it provides lounge access instead with snacks and desserts. It’s tricky and I feel cheated. The blame falls on both Expedia and Ritz Carlton.

YAN LUN ALAN, 1-night trip

6/10 Good

Jul 28, 2024

overall normal

disappointed room was not ready arrived 14:20 pm had to wait an hour over, lobby cafe very small and non-atmosphere feels uncomfortable carpet in the room needs cleaning has visible spots / as usual in China Internet traffic restricted that will become in future maybe the reason why i will stop visiting China can’t work without properly functioning internet

Athanasios, 1-night trip

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The Ritz-Carlton, Shenzhen

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Reviews

Popular amenities

Main amenities (12)

For families (6)

Room options

Check availability for these dates

Tonight

Tomorrow

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Premier King Bed Room

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Discovery Suite

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Club Executive King Bed Suite

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Deluxe King Bed Room

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Club Deluxe King Bed Room

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Club Executive Twin Bed Suite

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Club Suite, 1 Bedroom, Smoking

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Club Premier King Bed Room

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Deluxe Garden View Twin Bed Room

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Premier Twin Bed Room

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Deluxe Twin Bed Room

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Club Premier Twin Bed Room

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Club Deluxe Twin Bed Room

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Oasis Suite

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Design Garden View King Room

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Design Premier King Room

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Design Garden View Twin Room

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Design King Room

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Deluxe Garden View King Bed Room

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Design Twin Room

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The Ritz-Carltion Suite

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Carlton Suite

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Club Junior Suite