Does NAJ TULUM offer free cancellation for a full refund?

Yes, NAJ TULUM does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at NAJ TULUM?

Yes, there's free self parking.

What are the check-in and check-out times at NAJ TULUM?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge of USD 15 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 15 (subject to availability). Express check-out and contactless check-in and check-out are available.

What is there to do at NAJ TULUM and nearby?

Have fun during the warmer months with activities nearby such as windsurfing. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a picnic area and a garden.

Does NAJ TULUM have a kitchen or kitchenette?

Yes, there is a kitchen which also includes an espresso maker, a mixer, and a blender.

NAJ TULUM, Tulum: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 13, 2025

We loved our stay at the Naj. Braulio was very helpful with suggestions on restaurants and different places to visit. We had a beautiful and restful stay.

Samuel, 7-night trip

10/10 Exceptional

Dec 2, 2024

One of the best places I’ve stayed at very relaxing and safe

jose, 2-night trip

10/10 Exceptional

Mar 7, 2025

Hotel was clean and well kept. Rooms were exactly as described. Braulio was fantastic and helped make the trip special with excellent recommendations.

Jonathan, 4-night trip

10/10 Exceptional

May 26, 2025

Everything was clean, linens were great, bed was super comfortable. Access to variety store across street. Neighborhood is up and coming with a lot of new places, walking distance to great restaurants less about 15-20 min. Fairly quiet, except motor vehicle noise can be heard throughout night. We wanted of May so start of the off season. Would good back again!

Chrystal Michelle, 4-night trip

10/10 Exceptional

Jan 28, 2025

We had a great time at Naj Tulum. Overall high standard and beautifully decorated rooms. The terrace with the private pool was fantastic. Lastly the concierge Braulio was very helpful sharing good insights to enhance our Tulum stay and regularly checking in if he could be of assistance

Peter, 3-night trip

10/10 Exceptional

Mar 10, 2025

Had an amazing stay at NAJ Tulum. The room gave off the tulum esthetics and we also had a private plunge pool. Had access to the roof top pool as well which was empty each time we went up which I loved! Braulio & Alfonso made us feel very safe and welcomed. Will definitely visit again when coming to tulum. Thanks again!!

Emily Lopez, 5-night trip

10/10 Exceptional

Dec 21, 2024

This is a nice quiet part of Tulum yet walkable i’m close to lots of stuff. The hotel staff was really communicative through ‎WhatsApps and was very accommodating. Our room was lovely very quiet nice balcony very decent kitchen. Would come back.

Anna, 2-night trip

10/10 Exceptional

Apr 11, 2024

NAJ Tulum IS the perfect place for a quiet stay and easy access to the beach / Downtown. Braulio is the man of any situation!

Quentin, 6-night trip

10/10 Exceptional

Dec 28, 2023

We thoroughly enjoyed our stay at this establishment. The rooms were exceptional, the location exuded tranquility, and Manager Braulio provided a warm welcome, offering assistance with any inquiries, including detailed information about the local area, recommended destinations, and helpful tips. The entire staff exhibited remarkable hospitality, making it our earnest recommendation for anyone seeking accommodation.

Jon, 12-night trip

8/10 Very good

May 7, 2024

Our Experience at Naj was a very good one. Braulio, the host, was very friendly and helpful. The property is in the trendy Aldea Zama neighborhood. Good restaurants nearby. The property is well kept. It's a little noisy tho, there is a main road behind the building.

Lisset Alessandra Aguilar, 7-night trip

10/10 Exceptional

Jan 3, 2025

Brujlio was the best host. He was there right when we arrived. He was the sweetest & welcoming host I ever dealt with. He made us feel like we were at home. We felt safe & comfortable. The pictures does this place no justice. This was our first time coming to Tulum & it looks like we will be back soon & often. The experience was so amazing. Such a beautiful place. I cant wait to come back. Thank you again Brujlio.

Shawnie, 3-night trip

10/10 Exceptional

Jun 2, 2024

Big shoutout to Braulio for making this stay smooth and memorable. He went above and beyond to asure we were accommodated and even welcomed us with recommendations around the area to enjoy (events,food,etc). I was amazed of how beautiful this place was and the people in it made it better. Def one of the best places I’ve stayed at so far and the customer service was above and beyond

Nicole, 6-night trip

10/10 Exceptional

Dec 4, 2024

Lazy days in a jungle maze

Very unique hotel. A lot of thought went into the design of the rooms. Braulio our host was superb. He is a wealth of information and a font of energy. Location is a bit out of the way from the 'town center' but still walkable. Night time walks can be challenging because the area is not well lit and the design of this particular area is like a maze. Still, it is very flat and very safe and quiet. Would definitely stay here again.

John, 2-night trip

10/10 Exceptional

Dec 7, 2024

My recent stay at the Naj exceeded my expectations in all ways. The penthouse suite is comfortable and spacious; the full kitchen was a very nice amenity for a longer stay and we used the room’s personal pool every single morning when we got up and evening night cap before bed. There is great coffee and breakfast walkable from the hotel, as well as an American-style convenience store with some fresh fruit options. The beach is not walkable but cheap cabs are available and the Naj has bikes, but we did not use them. Our stay was extraordinary and the hotel manager Braulio, ensured a flawless stay. Our stay at the Naj made our Tulum vacation unforgettable.

Melissa, 7-night trip

8/10 Very good

Sep 9, 2024

Had a nice stay. Rooms and beds are comfy. Only thing is we asked for an upgrade and we were told it would be too expensive. Probably our one night stay wasn’t worth the upgrade for them but we were willing to do it if we were given the choice. Their loss.

Eva, 1-night trip

10/10 Exceptional

Jun 20, 2024

We had a lovely 4 night stay the first week of June. Upon our arrival Braulio was there to greet us and show us to our room where he gave us an in depth tour of our quarters and a rundown of the property. He was available 24/7 for any questions and concerns. Room was clean and well appointed. The bed was very comfortable which is of the utmost importance to us when travelling. Parking was easy and we were within a mile of restaurants, bars, etc. if we find ourselves in Tulum again we will definitely return to this property.

Amanda N, 4-night trip

10/10 Exceptional

Dec 21, 2023

The absolute best. Highly recommended!

Our stay was nothing short of amazing. The property is new, with great design and styling. Spacious, comfortable bed, fast wifi, great AC. Plus the manager, Braulio, was always in touch - providing recommendations for the best places to eat/drink around Tulum. He was also helpful with some questions we had about the area. The only note - if you’re a light sleeper, it might be a little loud for you because of a nearby road, but it’s not too bad. Didn’t bother us after the first nice. Look no further, Naj Tulum is awesome.

Roman, 8-night trip

10/10 Exceptional

Jun 25, 2024

The hosts were Amazing Nath checked us in and made us feel right at home! The wonderful man at checkout not only help us carry our bags to our car but also give us so many wonderful recommendations!! Could not recommend this place enough will definitely be staying again! The roads are well paved there is grocery store “fresh market” 2 minutes down the road. And lots of cute restaurants around! If you are staying in the building closes to the main road you can hear a light hum of traffic but it didn’t keep me awake at all! There are 4 parking spots, we parked on the street and our car was perfectly safe, they have cameras to watch your car. They check in with me every step of the way upon booking and made me feel excited about the trip. You can tell that everyone who works on the property loves their job! The bed was cozy and everything was very clean the kitchen had everything we needed! This is a most stay location! (They do have beach towels that you can bring to the beach or Cenote with no charge as long as you bring them back!)

10/10 Exceptional

Oct 18, 2023

Had an amazing experience at Naj! Braulio, the hotel manager, went above and beyond to ensure my guest and I have a pleasant stay and gave great recommendations to fully immerse in Tulum culture. He was pleasant, communicative and very understanding. We stayed at a luxury apartment which came equipped with a stocked (with tools, appliances) kitchen, private jacuzzi, dining area and a television. We hotel-hopped at in Tulum and found Naj to have the best air conditioning and although we didn’t need it, the TV which no other hotel offered, was ideal for staying in and relaxing. Naj is strategically located in the up and coming Aldea Zama - the neighborhood is quiet and a bit off the main hotel zones or pueblo, but provides easy access to all other neighborhoods. Perfect for those with a car but there are plenty of taxis around. There are minimarts nearby but the Chedraui supermarket is a drive - which is okay as Naj has a full size refrigerator to stock up. Thank you Naj for your hospitality and a beautiful experience. Can’t wait to come back!

Marie, 4-night trip

10/10 Exceptional

Dec 17, 2023

I was supposed to stay there for three nights but I had to cancel the first night due to the flight delay. The next day, I finally arrived there and checked in. The room looked even more spacious than I imagined. It turned out that the host, Braulio, very kindly upgraded my room because I missed staying for the first night. That was an amazing surprise for me. He even let me know all kinds of recommendations in the area (Restaurants, Bars, e.g…). He really takes care of the guests. I have to mention the property itself, too. I really liked the design of the room, exterior and the garden. Everything was very well designed and it has a great relaxing vibe. The kitchen is perfectly equipped and has everything you need(a coffee machine, a toaster and a juicer etc..) If you consider staying here, you may have to put a day of just spending time relaxingly without doing anything in NAJ on your itinerary (That's exactly what I should've done…) That's how relaxing and cozy this place is. I will definitely come back

8/10 Very good

Dec 20, 2023

The accomodation itself was very lovely - bed very comfortable, kitchennette useful and nice toiletries. The "private pool" was a cold plunge tub - nice to cool off after a day out. The communal rooftop pool is very small - can't swim properly and would be awkward if another person was already in. The rooftop view, loungers were nice. It's very noisy, we were in the room furthest away from a main road and still heard a lot of traffic noise with the doors shut. Obviously the noise was worse when sitting outside- not peaceful jungle vibes. The hotel is one of very few completed in the area and the rest are a complete construction site, so not nice to wonder around and there was plenty of construction noise too. The views are of unfinished hotels. The hotel is far from the town centre and the beach - if you want to stay there you'll want your own transportation or take taxis, both options are extortionate. We wanted to walk places but it'd be 45 mins on a dodgy road. There were no big supermarkets nearby so we were relying on the hotel for water which we could only get through the staff who'd bring a jug over - not ideal as we wanted to stay hydrated in the heat and must have been annoying for them too. There's no food outlets at the hotel and a handful of restaurants nearby are overpriced and rip tourists off. The accomodation was lovely overall but if I were you, I'd wait ~2 years when the area is more established and there are better links/shuttles to town/beach.

10/10 Exceptional

Mar 11, 2025

Great place

Steven, 7-night trip

10/10 Exceptional

Jun 27, 2025

Beautiful courtyard

James, 4-night trip

8/10 Very good

Dec 12, 2024

Great stay

Terrian, 6-night trip

10/10 Exceptional

Aug 10, 2025

The hostess Raquel was Kind and she provided us with an upgrade to our room with a kings size bed. she stayed in contact with us and the property was cute. the pool is best at night in the day the hot sun makes it feel like a bathtub other than that everything was spot on. WILL DEFINETLY GO AGAIN!

valerie, 4-night trip

NAJ TULUM

Choose dates to view prices

Photo gallery for NAJ TULUM

Reviews

Popular amenities

Main amenities (12)

Feel at home (6)

Why we love this property

Room options

Check availability for these dates

View all photos for Deluxe Room

Deluxe Room

Highlights

View all photos for Deluxe Apartment

Deluxe Apartment

Highlights

View all photos for Deluxe Suite

Deluxe Suite

Highlights

View all photos for Luxury Penthouse

Luxury Penthouse

Highlights

View all photos for Family Apartment

Family Apartment

Highlights

Similar properties

Unho Tulum

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

NAJ TULUM

At a glance

Property size

Arriving/Leaving

Special check-in instructions

Required at check-in

Pets

Internet

Parking

Other information

Property amenities

Pool/Spa

Internet

Parking and transportation

Kitchen

Bedrooms

Bathrooms

Living spaces

Entertainment

Outdoor areas

Laundry

Work spaces

Comfort

Pets

Suitability/Accessibility

Services and conveniences

Location highlights

Things to do

Safety features

General

Fees & policies

Optional extras

Policies

Also known as

Frequently asked questions

Does NAJ TULUM offer free cancellation for a full refund?

Is there a pool at NAJ TULUM?

Are pets allowed at NAJ TULUM?

Is parking offered on site at NAJ TULUM?

What are the check-in and check-out times at NAJ TULUM?

What is there to do at NAJ TULUM and nearby?

Does NAJ TULUM have a kitchen or kitchenette?

Have a question?

Reviews

NAJ TULUM Reviews

Exceptional

9.8

9.2