Upon arrival at Victoria, the receptionist informed me that my double room had leaking air conditioning and that they had arranged another room at the sister hotel Victor. Upon arrival at Victor, the receptionist informed me that they offered me a complimentary upgrade to an executive double room, but that the room was not available until 18:30. Despite the room being executive, I did not see significant differences from the one I booked. The hotel manager offered me a complimentary night at one of their hotels in the future as compensation for the inconvenience, which I consider reasonable. The hotel is centrally located in Pimlico. The room was small and had no soundproofing. I could hear every step from the room above mine, which disrupted my sleep.