We arrived a day late for our reservation (airline problems from the U.S.). The staff was wonderfully accommodating, made sure we were comfortable and tough our stay was considered a “no show,” the staff made it a point to find a room for us and even checked us in early (2 hrs). The rooms are small, but upon reservation, you know that. My wife and I were comfortable and easily fit 3 large suitcases, plus carry-ons with room to maneuver. This hotel is central to most things, it’s less than a 10min walk to Buckingham Palace and other sites. This was a good 3 days stay for us