The elevator it would not go down. Had to go down three flops of stairs to let them know because when I called, I got the reservation line and they told me they wouldn't give me the front desk number by text.But they didn't. Told, mom to wait in elevator and I thought, if I went downstairs and pushed it, it would go down. It did not go down, it closed and shut her in, she is 86 has claustrophobia. The people we were meeting at a restaurant did not have a cell phone and we could not tell them why we were not there.