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Gran Hotel Diligencias

4.0 star property
Hotel with spa, near Veracruz Cathedral

Choose dates to view prices

Gran Hotel Diligencias offers a serene retreat in the heart of Veracruz. Enjoy lunch at Mariscos Villarica, indulge in hydrotherapy and massage treatments at SPA TRIDOSHA, or take a refreshing dip in the outdoor pool. With an on-site bar, 24-hour health club, multilingual staff and luggage storage available.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Bar
  • Gym
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour health club
  • Sauna
  • Steam room
  • Hot tub
  • Room service
  • Business center
  • Meeting rooms
  • Airport shuttle

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Why we love this property

Wellness heaven
A full-service spa awaits with aromatherapy, body scrubs, and facials. Indulge in hot stone massages while hot tubs and saunas soothe tired muscles.
Dreamy night's rest
Sublime slumber awaits with premium bedding and cozy down comforters. Hotel rooms feature in-room massages and invigorating rainfall showers.
Work and wellness blend
The hotel combines business amenities with spa indulgences. Meeting rooms and workspaces await, while massages and sauna sessions restore balance.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 684 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.6 out of 10
Excellent
(74 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.4 out of 10
Very good
(98 reviews)

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Down duvet
Premium bedding
Private bathroom
Designer toiletries
Rainfall showerhead
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Air conditioning
Full-sized refrigerator/freezer
Flat-screen TV
Premium bedding
Separate bedroom
Down duvet
Private bathroom
Designer toiletries
  • 684 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property - evening/night
Veracruz Centro Histórico
  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,001 reviews
$70 nightly
The price is $83
Jan 11 - Jan 12, 2026
Total with taxes and fees
Veracruz Centro Histórico
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About the neighborhood

Map
1115 Independence Avenue Downtown, Veracruz, VER, 91700

What's nearby

  • Zócalo - 1 min walk - 0.1 km
  • Veracruz Cathedral - 2 min walk - 0.2 km
  • Veracruz Harbour - 3 min walk - 0.3 km
  • Malecón de Veracruz - 5 min walk - 0.5 km
  • Carranza Lighthouse - 8 min walk - 0.7 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 26 min drive
  • Veracruz Central Station - 8 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Los Portales de Veracruz - ‬2 min walk
  • ‪Restaurant Bar Regis - ‬2 min walk
  • ‪Bar El Estribo - ‬1 min walk
  • ‪Gran Café del Portal - ‬1 min walk
  • ‪La Fonda De Las Gordas - ‬1 min walk

About this property

Gran Hotel Diligencias

When you stay at Gran Hotel Diligencias, you'll be just a 5-minute drive from Veracruz Harbour and Veracruz Aquarium. You can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, facials, or aromatherapy. An outdoor pool, a bar/lounge, and a 24-hour health club are other highlights. Fellow travelers love the helpful staff and central location.

At a glance

DONE

Hotel size

    • 121 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 1 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

Dining

Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MXN 200.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Does Gran Hotel Diligencias offer free cancellation for a full refund?

Yes, Gran Hotel Diligencias does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Gran Hotel Diligencias?

Yes, there's an outdoor pool.

Are pets allowed at Gran Hotel Diligencias?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Gran Hotel Diligencias?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Gran Hotel Diligencias?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Gran Hotel Diligencias?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 1 PM.

Is there an onsite casino at Gran Hotel Diligencias?

No, this hotel doesn't have a casino, but Casino Codere Boca del Río (9-min drive) and Big Bola Casino (11-min drive) are both nearby.

What is there to do at Gran Hotel Diligencias and nearby?

Gran Hotel Diligencias has a spa and an outdoor pool, as well as a 24-hour health club.

Are there restaurants at or near Gran Hotel Diligencias?

Yes, Mariscos Villarica offers Spanish cuisine.

What's the area around Gran Hotel Diligencias like?

Gran Hotel Diligencias is a short 8-minute walk from Veracruz Central Station and 4 minutes' walk from Veracruz Harbour. Our travelers say the local area is very central.

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Reviews

Gran Hotel Diligencias Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.6

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • The pool was refreshing, offered great views, and was a lovely place to relax. (6 reviews)
  • The property's location offers easy access to several nearby restaurants and a historic café. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Restaurant
Bathroom
Live music
View
Plaza
Shopping center
Water

Reviews

8/10 Very good

Staff very friendly
Ricardo, 3-night trip

10/10 Exceptional

Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family.
Nathan, 1-night trip

10/10 Exceptional

great place to stay and eat and the amenities.
ANTONIO, 6-night trip

8/10 Very good

It has an amazing pool view and location
Claudia, 2-night trip

6/10 Good

Average Hotel, but great location

Room was clean but worn. Okay for overnight stay which is what I utilized it for. The lobby was clean, but the carpets in the room floors should be replaced and were not vacuumed. Outside bar was good. I would stay there again because I liked the location in the heart of the city; will look for other accommodations also.
Efrain, 1-night trip

8/10 Very good

Great location, friendly staff, good dinning options, shopping options inside of the hotel
ana Rosa, 1-night trip

8/10 Very good

I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.
Grecia, 1-night trip

8/10 Very good

My room was kept very clean, the staff was very helpful with anything I needed. The area was very central to a lot of the festivities going on for the holiday week I was there.
Timothy, 2-night trip

8/10 Very good

The Hotel location is very convenient many restaurants around and entertainment. Very clean and the personal very helpful
Leticia, 3-night trip

10/10 Exceptional

Property location is near by restaurants and shops. The room was big.
Jesenia, 1-night trip

10/10 Exceptional

Very central, music till the morning. Nice place in front of the hotel.
Andreas, 3-night trip

10/10 Exceptional

The hotel is very clean and beautiful. I've stayed at this hotel on every visit to this beautiful city. The shower is very slow, apparently it was remodeled
Enrique, 1-night trip

8/10 Very good

Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great.
Ruben, 3-night trip

10/10 Exceptional

Genuinely loved the hotel and the location. It is directly in front of the main central plaza Zocalo. The rooms are a bit outdated but it’s fine because it is literally a 200 year old hotel. The staff is very accommodating and kind. The lobby is always air conditioned and clean. The cleaning staff is quick and restock everything welll. It is definitely a go back hotel.
Melissa, 4-night trip

10/10 Exceptional

Thumbs up

A wonderful old hotel. Very dated and needs some fresh carpet and furniture, but the room is enormous and the view is beyond compare. The bed is very comfortable. You get a wonderful breeze with all the windows. We love the housekeeper- she is so friendly and helpful
Nancy, 1-night trip

8/10 Very good

Once the most luxurious hotel in Veracruz.

This is a glorious old hotel that is a bit run down, but was likely the most luxurious thing in Veracruz back in the day. The rooms are spacious, the beds are comfortable, the staff is wonderful. It has a million dollar view of the harbor and the main square from your giant windows. You can hear music all around. It just needs some work, the carpet are run down, chairs looking very used, etc. I would come back.
3-night trip

8/10 Very good

The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great! Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine!
Stacy, 1-night trip

6/10 Good

The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Juan, 1-night trip

4/10 Fair

This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.
Sonia, 4-night trip

10/10 Exceptional

Todo excelente
Hector, 1-night trip

10/10 Exceptional

Amazing stay!
Ashley, 4-night trip

10/10 Exceptional

Great hotel and location.
James, 3-night trip

10/10 Exceptional

It is a. beautiful hotel in a nice town
WILHELMUS, 1-night trip

10/10 Exceptional

Excelente Hotel
BLANCA ARACELI, 3-night trip

10/10 Exceptional

Excelente hotel
Hector, 1-night trip