Skip to main content

Hotel Big Sur

3.0 star property
Hotel in Puerto Natales

Choose dates to view prices

Nestled near the airport, Hotel Big Sur offers a warm welcome with breakfast and manager's reception. Stay connected with in-room WiFi, unwind in the lobby over coffee or tea, and enjoy smoke-free premises. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free WiFi

Main amenities (3)

  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area
$184 nightly
The total price is $184
Dec 17 - Dec 18

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room

Standard Twin Room | Free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room | Free WiFi, bed sheets

Standard Double Room

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Free WiFi, bed sheets

Superior Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Private bathroom
Desk
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free daily buffet breakfast
Hotel Aquaterra
  • Free breakfast
  • Parking available
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 77 reviews
$145 nightly
The price is $145
Dec 15 - Dec 16
Hotel Aquaterra
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • History Museum - 4 min walk - 0.4 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.9 miles/181.6 km

Restaurants

  • ‪Baguales Brewery & Restaurant - ‬8 min walk
  • ‪The coffee Maker - ‬7 min walk
  • ‪Santolla - ‬7 min walk
  • ‪El Bote Resto-Bar - ‬5 min walk
  • ‪Slowly Bar - ‬6 min walk

About this property

Hotel Big Sur

Hotel Big Sur is a great choice for a stay in Puerto Natales. Free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:30 AM. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Policies

Guests can rest easy knowing there's a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Does Hotel Big Sur offer free cancellation for a full refund?

Yes, Hotel Big Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Big Sur?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Hotel Big Sur?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel Big Sur?

No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min walk) is nearby.

What's the area around Hotel Big Sur like?

Hotel Big Sur is a short 3-minute walk from Costanera and 6 minutes' walk from Puerto Natales Casino.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Big Sur Reviews

8.6

Excellent

9.4

Cleanliness

8.6

Amenities

9.2

Staff & service

9.0

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

  • Breakfast was great and a highlight of the stay with many guests mentioning it as a positive aspect. (8 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Location
Breakfast
Luggage
Bathroom
Building
Water
View

Reviews

10/10 Exceptional

Hotel is close by the water, shopping and dining.
Anita, 1-night trip

10/10 Exceptional

The rooms are clean and warm the staff are wonderful
Susan, 2-night trip

10/10 Exceptional

Great option

Great value for money with breakfast included
M, 1-night trip

8/10 Very good

Good location, clean and comfortable

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
TRINNAKATE, 1-night trip

10/10 Exceptional

The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
Diomel, 1-night trip

10/10 Exceptional

Great Place

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
James, 1-night trip

10/10 Exceptional

Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
joaquin, 5-night trip

10/10 Exceptional

Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.
Anita, 1-night trip

10/10 Exceptional

Very clean, comfortable, walkable, and close to the water.
Graeme, 1-night trip

10/10 Exceptional

Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
Frederick, 2-night trip

8/10 Very good

Very helpful staff and a nice room ! Thanks
joseph, 1-night trip

10/10 Exceptional

Very helpful and friendly staff
Heather, 4-night trip

10/10 Exceptional

Fantastic and clean
Shankar, 1-night trip

10/10 Exceptional

Amazing and simple. The staff was great and breakfast and good. Would definitely return.
Danny, 3-night trip

10/10 Exceptional

The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
Rebecca, 2-night trip

10/10 Exceptional

Great simple hotel

Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
phillip, 2-night trip

10/10 Exceptional

Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
Jong, 1-night trip

10/10 Exceptional

Clean and new.
Les, 1-night trip

10/10 Exceptional

all good
FRANCISCO XAVIER TORRES, 3-night trip

8/10 Very good

As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful
Dean, 3-night trip

6/10 Good

Puerto Natales 12/15/23

The hotel is very basic! Rooms are small with no furniture to put your stuff and luggages. Also noisy! Otherwise, clean and nice sraff. Well located!
Eric, 2-night trip

8/10 Very good

The hotel is good for a 1 night stay pre or post a multi day trek. I stayed pre and post and they kept my luggage. Pros— great area, lovely staff, decent breakfast, very clean Cons — paper thin walls, the first floor rooms feel like they are in a basement, should designate in the name no view, because i maybe would have paid slight more to see something other than a tiny window near the ceiling looking at the the wall next door two feet away.
Wendy, 1-night trip

10/10 Exceptional

Great.

Right now it is an amazing place to stay and great value. I don't know if the build quality is good enough though. Coffee machine was broken, which is unacceptable to me. Also the room is small, so probably not the best if you want to stay for a week. Still, the best hotel i've had in chile.
Luca, 1-night trip

8/10 Very good

What a lovely surprise when you check in to the hotel and find your room in a modern architect design eco friendly building. Don’t judge what you see from the street!! Rooms were fabulous and we loved that we could watch Netflix as I was very ill at this point. Breakfast was sparse but adequate. Access to tea and coffee was very poor. The staff were great. I would recommend this place as it is also very convenient to everything.
Corene, 2-night trip

8/10 Very good

Stay was overall good. There were friendly staff. But I was told by Expedia to re-submit my review. Some Of the staff needs culture/ race sensitivity training. It’s noisy, you can hear people’s conversations along the hallway and the other rooms. Not much privacy.
Avelaine, 3-night trip