See all properties

Hotel Big Sur

3.0 star property
Hotel in Natales

Choose dates to view prices

Photo gallery for Hotel Big Sur

Living area
Standard Twin Room | 1 bedroom, free WiFi, bed sheets
Restaurant
Interior
Front of property
Nestled near the airport, Hotel Big Sur offers a warm welcome with breakfast and manager's reception. Stay connected with in-room WiFi, unwind in the lobby over coffee or tea, and enjoy smoke-free premises. The helpful staff has left a lasting impression on previous guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Non-smoking
  • Free WiFi

Main amenities (3)

  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, free WiFi, bed sheets

Standard Double Room

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | 1 bedroom, free WiFi, bed sheets

Superior Room

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, free WiFi, bed sheets

Standard Twin Room

Highlights

Separate bedroom
Private bathroom
Daily housekeeping
  • 183 sq ft
  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

Similar properties

Rooftop terrace

The Veat

  • Free breakfast
  • Pet friendly
  • Free WiFi
  • 24/7 front desk
9.2 out of 10, Wonderful, 98 reviews
The Veat
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
69 Manuel Bulnes, Natales, Magallanes y la Antártica Chilena, 6160000

What's nearby

  • Costanera - 3 min walk - 0.3 km
  • Puerto Natales Casino - 8 min walk - 0.7 km
  • Plaza de Armas - 9 min walk - 0.8 km
  • Cueva del Milodon - 12 min walk - 1.1 km
  • Mirador Cerro Dorotea - 2 min drive - 1.7 km

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 20 min drive
  • Punta Arenas (PUQ-Carlos Ibanez Del Campo Intl.) - 112.9 miles/181.6 km

Restaurants

  • ‪La Disquería Natales - ‬5 min walk
  • ‪El Bote - ‬4 min walk
  • ‪Pampa Restobar - ‬4 min walk
  • ‪Masay Pizza & Sandwich - ‬5 min walk
  • ‪Cafe Kau - ‬8 min walk

About this property

Hotel Big Sur

When visiting Natales, Hotel Big Sur is a great choice to consider. Free perks include WiFi and buffet breakfast daily between 6:30 AM and 10:30 AM. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in time starts at 2:00 PM
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))
LOCAL_PARKING

Parking

    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • Coffee/tea in a common area
  • Free daily reception

Services

  • 24-hour front desk

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Towels

Stay connected

  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))
  • Phone

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

Policies

Guests can rest easy knowing there's a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche

Also known as

Hotel Big Sur Hotel
Hotel Big Sur Natales
Hotel Big Sur Hotel Natales

Frequently asked questions

Does Hotel Big Sur offer free cancellation for a full refund?

Yes, Hotel Big Sur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Big Sur?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Hotel Big Sur?

You can check in starting at 2:00 PM. Check-out time is 11:00 AM.

Is there an onsite casino at Hotel Big Sur?

No, this hotel doesn't have a casino, but Puerto Natales Casino (6-min walk) is nearby.

What's the area around Hotel Big Sur like?

Hotel Big Sur is a short 3-minute walk from Costanera and 6 minutes' walk from Puerto Natales Casino.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Big Sur Reviews

Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Breakfast
Luggage
Bathroom
Water
Building
View

What guests liked

  • Breakfast was great and a highlight of the stay with some guests mentioning it opened early. (7 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

8/10

Good location, clean and comfortable. No elevator for guests but only for your bags. You can find good restaurants, big and small supermarkets, and shops around the hotel.
1-night trip

10/10

Great value for money with breakfast included
1-night trip

10/10

The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.
1-night trip

6/10

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.
3-night trip

10/10

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).
1-night trip

10/10

Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size
5-night trip

10/10

The rooms are clean and warm the staff are wonderful
2-night trip

10/10

Very comfortable rooms, great staff and well located.
2-night trip

8/10

Very helpful staff and a nice room ! Thanks
1-night trip

10/10

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!
1-night trip

10/10

The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.
2-night trip

10/10

all good
3-night trip

10/10

Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.
1-night trip

10/10

Very clean, comfortable, walkable, and close to the water.
1-night trip

10/10

Great locatio and new
1-night trip

10/10

Amazing and simple. The staff was great and breakfast and good. Would definitely return.
3-night trip

8/10

The staff was very friendly

10/10

Very helpful and friendly staff
4-night trip

10/10

Staff was very helpful and friendly. Was convenient to many dining places and sightseeing places in the city.
2-night trip

10/10

Nice, clean, simple spot. good breakfast. I lost my phone and the staff were extremely helpful, letting me use their computer etc.
2-night trip

8/10

All good
1-night trip

10/10

Elevator was not working Nice hearty breakfast The front desk very pleasant and helpful Its a brand new hotel

10/10

Very clean and fresh. Beautiful views. Modern design with lots of wood and thoughtful features.
1-night trip

8/10

Clean and well organized. Close to downtown, dining and the shoreline. Helpful with trekkers heading to Torres del Paine National Park

10/10

Everything about the hotel is great, only complaint is with this type of construction, it can be noisy if neighbors above or adjoing rooms are loud. Otherwise, clean, nice location to the warerfront and friendly staff.
3-night trip