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Hotel Villa Mercedes San Cristobal

4.0 star property
Hotel with 2 restaurants, near Amber Museum of Chiapas

Choose dates to view prices

Photo gallery for Hotel Villa Mercedes San Cristobal

Exterior
Exterior
Front of property
Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Lobby sitting area
At Hotel Villa Mercedes, experience the essence of luxury near the Mesoamerican Museum of Jade. Enjoy a leisurely breakfast or dinner at one of two on-site restaurants and unwind with a stroll through the garden.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free parking
  • Laundry facilities
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Free area shuttle
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Television
  • Garden
  • Terrace
The current price is $53
includes taxes & fees
$45 per night
Apr 27 - Apr 28

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Bathrobes
  • 273 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

Highlights

Heating
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Bathrobes
Rainfall showerhead
Private bathroom
  • 273 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Double Room

Highlights

Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Hair dryer
Bathrobes
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite

Highlights

Heating
Mini-fridge
Free minibar items
Plasma TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
  • 281 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264

What's nearby

  • Santo Domingo Handicraft Market - 3 min drive - 2.5 km
  • Plaza 31 de Marzo - 3 min drive - 1.8 km
  • Mesoamerican Museum of Jade - 3 min drive - 1.9 km
  • San Cristóbal de las Casas Cathedral - 3 min drive - 2.1 km
  • Na Bolom Cultural Museum - 5 min drive - 3.1 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive
  • Free area shuttle

Restaurants

  • ‪El 7 Mares - ‬5 min walk
  • ‪Fragola - ‬3 min walk
  • ‪Cacao Nativa - ‬3 min walk
  • ‪Al Grano - ‬9 min walk
  • ‪Asador la Herradura, Carnes & Cortes - ‬1 min walk

About this property

Hotel Villa Mercedes San Cristobal

Enjoy your visit to San Cristóbal de las Casas with a stay at Hotel Villa Mercedes San Cristobal. For a bite to eat, guests can check out La Chimenea, one of 2 restaurants, which serves breakfast, lunch, and dinner. This Colonial hotel also features a bar/lounge, a snack bar/deli, and a terrace.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 83 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
    • Free onsite extended parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free area shuttle within 3 kilometers
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 7 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free local shuttle

What to do

  • Shopping
  • Use of nearby fitness center
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4408 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Banquet hall
  • Colonial architecture

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance

Room amenities

Be entertained

  • 32-inch plasma TV
  • Cable TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of approximately MXN 165 for adults and MXN 85 for children

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes
Villa Mercedes San Cristobal
Hotel Villa Mercedes San Cristobal Hotel
Hotel Villa Mercedes San Cristobal San Cristóbal de las Casas

Frequently asked questions

Does Hotel Villa Mercedes San Cristobal offer free cancellation for a full refund?

Yes, Hotel Villa Mercedes San Cristobal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Villa Mercedes San Cristobal?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Villa Mercedes San Cristobal?

Yes, there's free self and extended parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Hotel Villa Mercedes San Cristobal?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

What is there to do at Hotel Villa Mercedes San Cristobal and nearby?

Have fun with nearby activities like hiking and mountain biking. Additional recreation nearby includes ecotours. Hotel Villa Mercedes San Cristobal also has a garden.

Are there restaurants at or near Hotel Villa Mercedes San Cristobal?

Yes, there are 2 onsite restaurants.

What's the area around Hotel Villa Mercedes San Cristobal like?

Hotel Villa Mercedes San Cristobal is a short 5-minute walk from Grutas de San Cristóbal and 9 minutes' walk from Huitepec Ecological Reserve.

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Hotel Villa Mercedes San Cristobal Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

It was a pleasure to stay at the Hotel Villa Mercedes. It was clean, quiet, and comfortable—a wonderful restaurant on the premises where we enjoyed dinner and breakfast accompanied by excellent service. The hotel staff was great, although they were unaware of Expedia's VIP access - in any case, they were friendly & accommodating and offered us free drinks. We plan to stay here again.
JAMES, 1-night trip

8/10 Very good

Great hotel
Celso, 7-night trip

10/10 Exceptional

It was great gracias
Vanessa, 3-night trip

10/10 Exceptional

Staff rocks, friendly and helpful and knowledgeable
Claudia, 4-night trip

8/10 Very good

The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
James, 1-night trip

8/10 Very good

a
Alex, 1-night trip

10/10 Exceptional

Line
Cecilia Garcia, 6-night trip

8/10 Very good

Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Charles, 3-night trip

10/10 Exceptional

At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Marco A., 6-night trip

10/10 Exceptional

I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
EDITH ARACELI, 12-night trip

6/10 Good

Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Raudel, 4-night trip

10/10 Exceptional

roberto, 1-night trip

10/10 Exceptional

No dieron bebidas de bienvenida VIP

Me gustó mucho pero no me dieron las bebidas de bienvenida :(
Faustino, 1-night trip

10/10 Exceptional

José Manuel, 2-night trip

10/10 Exceptional

Pedro, 1-night trip

8/10 Very good

Beatriz, 1-night trip

10/10 Exceptional

Alma judith, 1-night trip

10/10 Exceptional

La habitación es amplia y limpia, tiene bonitos jardines
Alejandro, 1-night trip

8/10 Very good

Laura Virginia, 2-night trip

8/10 Very good

Excelente!!!!

Excelente para ir solo o en familia
Mariano, 1-night trip

10/10 Exceptional

Mariano, 1-night trip

10/10 Exceptional

Excelente servicio y atención
Victor, 2-night trip

10/10 Exceptional

Licurgo, 2-night trip

10/10 Exceptional

Es buena pero falta remodelar algunas cosas
Erika Vanessa Madrigal, 5-night trip

10/10 Exceptional

Philippe, 1-night trip

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