I didn’t stay because there were damages to the hotel—fans were blowing on the upper floors with a strong chemical odor that made it hard to breathe, aside from the fact I was in mourning..
The real issue was the manager on duty. She was condescending and patronizing, repeatedly answering me with l, high-pitched “YES, Ma’aaaaaam!” in response to simple questions. When I pointed it out, she only doubled down. Very poor leadership and customer service.
Thankfully, the trainee, Eliza, handled the situation with professionalism and kindness. She apologized sincerely, processed my refund, and showed the kind of customer service her manager should learn from.
I left and stayed at the Holiday Inn instead—much better experience.