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Dedeman Palandoken Resort Hotel

4.0 star property
Ski-in/ski-out hotel with spa, near Palandöken Mountain

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Photo gallery for Dedeman Palandoken Resort Hotel

Duplex | In-room safe, desk, blackout drapes, iron/ironing board
Exterior detail
Reception
Meeting facility
Indoor pool, sun loungers
Nestled at the foot of Palandöken Mountain, Dedeman Palandoken Resort Hotel offers a family-friendly retreat. Enjoy local cuisine for breakfast, dance the night away at the nightclub, and unwind with a deep-tissue massage or relaxing time on the sun loungers by an indoor pool.

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Ski facilities
  • Pool
  • Spa
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Free children's club
  • Free supervised childcare
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • 24-hour health club

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Duplex

Duplex | In-room safe, desk, blackout drapes, iron/ironing board

Duplex

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bathrobes
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, blackout drapes, iron/ironing board

Superior Room

Highlights

Heating
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Electric kettle
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Front of property

Dedeman Erzurum Palandöken Ski Lodge

  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.4 out of 10, Very Good, 235 reviews
The price is $58
$52 nightly
$58 total
Total includes taxes and fees
Jun 17 - Jun 18
Dedeman Erzurum Palandöken Ski Lodge
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About the neighborhood

Map
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum

What's nearby

  • Palandöken Mountain - 1 min walk - 0.0 km
  • Ataturk University - 8 min drive - 7.5 km
  • Lala Mustafa Pasa Mosque - 9 min drive - 8.6 km
  • Twin Minaret Madrasa - 9 min drive - 8.6 km
  • Abdurrahman Gazi Tomb - 13 min drive - 8.5 km

Getting around

  • Erzurum (ERZ) - 22 min drive
  • Palandoken Station - 29 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Fanus Cafe Erzurum - ‬3 min drive
  • ‪Ejder3200 Küre Cafe - ‬6 min drive
  • ‪Polat Erzurum Resort Hotel Mola Cafe - ‬6 min drive
  • ‪Dedeman Palandoken Ski Cafe - ‬2 min walk
  • ‪Sway Hotel Ski Pub - ‬6 min drive

About this property

Dedeman Palandoken Resort Hotel

With ski-in/ski-out access, Dedeman Palandoken Resort Hotel allows you more time for downhill skiing, snowboarding, and cross-country skiing. Guests can indulge in deep-tissue massages at the spa, and Ana Restaurant serves breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, an indoor pool, and a nightclub. Ski passes, storage, rentals, and lessons are also available.

Languages

English, German, Russian, Turkish

At a glance

DONE

Hotel size

    • 187 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: 4:00 PM
    • Contactless check-in available
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free onsite extended parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7 AM–10 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • Pool table
  • Hiking/biking trails nearby
  • Sledding nearby
  • Hot springs nearby

Working away

  • Meeting room
  • Conference space (2153 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski equipment rentals
  • Ski storage
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 1994
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Piano
  • 24-hour health club
  • An indoor pool
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Ski

  • Ski-in/ski-out access
  • Ski passes
  • Downhill skiing
  • Snowboarding
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • 19-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Heating
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free crib/infant bed
  • Free rollaway/extra bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs open between 9:00 AM and 8:00 PM.

Dining

Ana Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Iglo Cafe - This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Teleski Cafe - This bistro serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of TRY 100 per person (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)

Renovations and closures

This property is closed from March 17 2025 to December 16 2025 (dates subject to change).
The property is closed between March 15 and December 15.

Children & extra beds

  • Babysitting is available for an extra charge
  • Airport shuttle for children between the ages of 6 and 11 costs TRY 80 (roundtrip)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 10 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Hot springs access available from 9:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
Property Registration Number 5729

Also known as

Dedeman Palandoken
Dedeman Palandoken Erzurum
Dedeman Palandoken Resort Hotel
Dedeman Palandoken Resort Hotel Erzurum
Palandoken
Dedeman Palandoken Resort
Dedeman Palandoken Resort Hotel Hotel
Dedeman Palandoken Resort Hotel Erzurum
Dedeman Palandoken Resort Hotel Hotel Erzurum

Frequently asked questions

Is Dedeman Palandoken Resort Hotel currently open?

This property is closed from March 17 2025 to December 16 2025 (dates subject to change).

Is there a pool at Dedeman Palandoken Resort Hotel?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at Dedeman Palandoken Resort Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Dedeman Palandoken Resort Hotel?

Yes, there's free self and extended parking. Parking spots may be limited. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Dedeman Palandoken Resort Hotel?

Yes, an airport shuttle is available. The charge is TRY 100 per person roundtrip.

What are the check-in and check-out times at Dedeman Palandoken Resort Hotel?

Check-in start time: noon; Check-in end time: 4:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 12:30 PM. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Dedeman Palandoken Resort Hotel and nearby?

Have fun with onsite winter activities like cross-country skiing and snowboarding. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Dedeman Palandoken Resort Hotel also has 2 bars, a nightclub, and a 24-hour health club, as well as a sauna and an arcade.

Are there restaurants at or near Dedeman Palandoken Resort Hotel?

Yes, Ana Restaurant offers alfresco dining.

What's the area around Dedeman Palandoken Resort Hotel like?

Dedeman Palandoken Resort Hotel is in Palandöken, a short 1-minute walk from Palandöken Mountain.

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Dedeman Palandoken Resort Hotel Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10

All the hotel staff was amazingly friendly. The hotel had the most convenient access to the ski lifts. Starting from front desk, guest relations, room service, restaurants had really high quality.
2-night trip

8/10

We stayed at Dedeman with my fiance for a 3 day skiing holiday. This vintage hotel is vibey and pretty well-maintained considering its age - it's clean enough. The food selection at the all inclusive cafeteria was very impressive, we were happily fed - although the alcohol prices are riddiculously high for our standards (unfortunately not included in the all-inclusive package). The only major issue we had was with the attitude of the staff at reception. When we first arrived to the hotel around 1pm, they couldn't locate our reservation from their system because of a miscommunication between Hotels.com and them, so our room was not ready. We didn't mind and asked if we could have lunch while they wait for confirmation because we wanted to optimize our time and ski in the afternoon. They didn't allow us and made us wait at the reception until they figured it out. This hotel is at mid-mountain and is the only one there, we obviously didn't come all the way up there to steal a free lunch meal while pretending we had a reservation (pre-paid I should add). We had a similar bad attitude when we were checking out the last day in which case they couldn't organize paying us back for the deposit of ski-lift cards and made my fiance run through the whole hotel looking for a certain employee only to find out afterwards that the employee needed to come back to the reception. Overall, decent hotel experience with very unfriendly and incapable reception crew.
2-night trip

2/10

4-night trip

6/10

Otele gelmeden öncede yorumlara baktığımda sigara kokusu ile ilgili yorumlar görmüştüm. Böyle bir sorunla karşılaştım. 2. Gün odamı değiştirebildim. Ayrıca yine tekrarlanan bir konuda otel gerçekten çok eskimiş. Konum olarak mükemmel bir konumda fakat otel yapısal olarak fiyat kalite oranını karşılamıyor. Yenilenirse tekrar gelebileceğim bir otel ama bu şekilde bir daha ziyaret edeceğimi sanmıyorum. Yani personelin çalışması güleryüzü hizmeti bir yere kadar fayda sağlar. Spa hizmeti güzel. 2 akşam faydalandım. Ekip gayet iyi. Fakat aynı konu masaj odaları ve masaj yatakları eski. Genel olarak otel renovasyona giderse repeat guest kazanımı iyi yönde olur. Otel giriş reception dış alanı ve otopark kısmıda zemin yapışmalı. Arabadan inip çamura basıyorsunuz. Bir konuda duş camları çok kısa. Duş alındığında bütün banyo su içinde kalıyor. Sonrasında ıslak zemine bakmak zorunda kalıyorsunuz. Yemekler tarminkardı. Oda temizliğide iyi sayılır.
3-night trip

8/10

odanın manzarası ve otelin konumu mükemmel. hafta sonları park yeri bulmak biraz sıkıntılı olabiliyor. otel bina olarak biraz eski ancak rahatsızlık veren bir durumu yoktu. oteli esas seçme sebebim olan kapalı havuz maalesef 3 günlüğüne kapalıydı. Otelin kapanış zamanıymış. Otel tam veya yarım pansiyon olarak çalışıyor, ben tam pansiyon aldım. yemek çeşidi olarak bir kaç seçenek sunsa da, yemekler lezzetsizdi. hatta artık patates püresini ne kadar kötü yapabilirler ki deyip aldığımda onun bile kötü olduğunu gördüm. eleştireceğim 2. nokta, kayak kiralamaya günlük 1300 tl fiyat istendi kayak odasında (belki direkt Dedeman'a bağlı değildir bilmiyorum ama otel binasının içerisindeydi) aşağıdaki Dedeman'da ise aynı ekipman 300 tl.
2-night trip

8/10

Otelin yeri ve konumu palandökendeki en iyi yer. Yemeklerin lezzeti kalitesi gayet yeterli. Otel çok eski olduğu için yenilenme ihtiyacı var. En önemli eksiği dağ oteli olduğu için uçak saatleri düşünüldüğünde late check out imkanı olmadığında giyinme soyunma odaları olması gerektiğini düşünüyorum
1-night trip

6/10

4-night trip

8/10

Genel olarak fiyat/performans bir otel diyebilirim. Özellikle tepede olması, pistlere yakınlığı kayak için gelenler için tercih sebebi olabilir. Bizim odamızda felaket bir sigara kokusu vardı, bu sebeple uyuyamadık; ancak ertesi gün oda değiştirmek isteğimizde hemen başka bir oda sundular. Arkadaşlarımızın ise tuvaletleri çok sıkıntılıydı, sifonları bozuk olduğu için zorluk çektiler. Otelin kendini geliştirebileceği konular var, ancak yine de ellerinden geleni yapmaya çalışıyorlar diyebiliriz. Canlı müzik yapan kişi epey başarılıydı, o ses gibi yarışmalara gitmesini öneririz.
2-night trip

4/10

Odalar çok bakımsız ve kötü kokuyor. Çalışanlar güler yüzlü. Otelin konumu çok güzel
1-night trip

10/10

4-night trip

10/10

3-night trip

10/10

1-night trip

8/10

Hotel is quilt old, refreshment needed. Food very good and ski in/ski out very comfortable. Transfer included if more then 4 nights, I can recommend to take breakfast and dinner options, was too tired to go to city center after skiing (10 minutes taxi)
4-night trip

4/10

3-night trip

8/10

5-night trip

10/10

Resepsiyondaki Enes bey kadar guleryuzlu, her konuda cozum odaklı bir personeli olmasi bu otele verilecek puani arttiriyor. Pistin ortasinda oluşu otelin bazi eksilerini kapatabiliyor.
2-night trip

10/10

kaymak için konumu çok iyi,kesinlikle tavsiye ederim
3-night trip

8/10

4-night trip

8/10

2-night trip

10/10

Gayet güzel bir hotel
2-night trip

10/10

Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay Awesome. Thanks Alkan for everything.
3-night trip

8/10

Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
2-night trip

8/10

Konaklama güzel idi personel ilgili. Oda sadece beğenmedik. Banyosu ultra kötü idi ve miniminacik idi okadar küçüktüki hareket edilmiyor.
2-night trip

10/10

Everybody was very friendly, checkin process went smoothly. Had a great time with my family - bed was comfortable especially after a long day of skiing
3-night trip

10/10

Otel güzel konumu konuşmaya gerek yok. Yemekler hizmet temizlik oldukça iyi. Wellness biraz hayal kırklığı idi. ama tadilata girecekmiş otel sanırım. Umarım wellness te biraz değişiklik olur.
1-night trip