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Hotel Chichen Itza

3.5 star property
Family-friendly hotel with outdoor pool, near Pyramid of Kukulkan

Choose dates to view prices

Photo gallery for Hotel Chichen Itza

Lobby - Hotel Chichen Itza (Tinum)
Bar (on property) - Hotel Chichen Itza (Tinum)
Building design - Hotel Chichen Itza (Tinum)
Outdoor pool, pool umbrellas, sun loungers - Hotel Chichen Itza (Tinum)
Garden - Hotel Chichen Itza (Tinum)
Surrounded by ancient Mayan history, Hotel Chichen Itza welcomes you with a warm full breakfast, a refreshing poolside bar, and an inviting restaurant. Explore the nearby Grutas de Balankanché or relax in the garden surrounded by lush greenery. Enjoy free WiFi and unwind at your own pace.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Pool bar
  • Room service
  • In-room childcare
  • Terrace
  • 24-hour front desk
  • Garden
  • Front-desk safe
  • Self-serve laundry
  • Multilingual staff

For families (6)

  • Children stay free
  • In-room childcare (surcharge)
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
$88 nightly
The total price is $106
Dec 15 - Dec 16
Total with taxes and fees

Room options

View all photos for Superior Room, Patio, Pool View

Superior Room, Patio, Pool View | Individually furnished, desk, iron/ironing board, bed sheets

Superior Room, Patio, Pool View

7.6 out of 10
Good
(4 reviews)

Highlights

Patio
Individually furnished
Air conditioning
LED TV
Shower/tub combination
Private bathroom
Coffee/tea maker
Minibar
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Garden View, Poolside

Individually furnished, desk, iron/ironing board, bed sheets

Standard Double Room, Garden View, Poolside

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Individually furnished
Air conditioning
LED TV
Private bathroom
Coffee/tea maker
Desk
Daily housekeeping
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Villas Arqueologicas Chichen Itza
  • Pool
  • Spa
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 648 reviews
$57 nightly
The price is $69
Dec 16 - Dec 17
Total with taxes and fees
Villas Arqueologicas Chichen Itza
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About the neighborhood

Map
Av. Principal Piste Num. 45, Piste, Tinum, YUC, 97751

What's nearby

  • Ball Courts - 5 min walk - 0.4 km
  • Pre-Hispanic City of Chichen-Itza - 4 min drive - 2.5 km
  • Cenote Ik kil - 7 min drive - 7.5 km
  • Pyramid of Kukulkan - 8 min drive - 2.9 km
  • Cenote Suytun - 54 min drive - 69.6 km

Getting around

  • Mérida International Airport (MID) - 99 min drive

Restaurants

  • ‪Taco Maya - ‬3 min drive
  • ‪sac be h - ‬15 min walk
  • ‪Chilam Balam - ‬14 min walk
  • ‪Pueblo Maya - ‬4 min walk
  • ‪Loncheria Fabiola - ‬8 min walk

About this property

Hotel Chichen Itza

When visiting Pisté, Hotel Chichen Itza is a great choice to consider. Guests can take a dip in the outdoor pool or grab a bite to eat at LOS ARCOS, which serves breakfast, lunch, and dinner. Other highlights include a poolside bar, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 40 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)

What to do

  • Ecotours nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 29-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Dining

LOS ARCOS - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 450 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Chichen Itza Hotel
Hotel Chichen Itza
Hotel Chichen Itza Tinum
Chichen Itza Tinum
Hotel Chichen Itza Hotel
Hotel Chichen Itza Tinum
Hotel Chichen Itza Hotel Tinum

Frequently asked questions

Does Hotel Chichen Itza offer free cancellation for a full refund?

Yes, Hotel Chichen Itza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Chichen Itza?

Yes, there's an outdoor pool.

Are pets allowed at Hotel Chichen Itza?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Chichen Itza?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel Chichen Itza?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge of MXN 450 (subject to availability). Contactless check-in is available.

What is there to do at Hotel Chichen Itza and nearby?

Hotel Chichen Itza has an outdoor pool and a picnic area, as well as a garden.

Are there restaurants at or near Hotel Chichen Itza?

Yes, there's an onsite restaurant, LOS ARCOS.

Does Hotel Chichen Itza have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel Chichen Itza like?

Hotel Chichen Itza is in the heart of Pisté, a short 6-minute walk from Ball Courts.

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Hotel Chichen Itza Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Food
Ruins
Family friendly
Trip
Towns

What guests liked

  • Breakfast was consistently described as delicious, good, and fantastic by multiple guests. (14 reviews)
  • The pool and grounds are beautiful and a great amenity. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
Luis, 2-night trip

10/10 Exceptional

Wonderful hotel with friendly staff.
Ben, 1-night trip

10/10 Exceptional

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.
Jason, 1-night trip

10/10 Exceptional

Love!!

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Scott, 1-night trip

10/10 Exceptional

Beautiful property, Great Location

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)
William R, 1-night trip

6/10 Good

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.
Andrew, 1-night trip

10/10 Exceptional

Beautiful property and convenient location for everything we needed to do in the area.
Mahealani, 1-night trip

8/10 Very good

Happy stay

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.
Jonathan, 1-night trip

10/10 Exceptional

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.
Diane, 2-night trip

10/10 Exceptional

Clean & great service
Veronica R, 2-night trip

10/10 Exceptional

Summer 2024

We only stayed one night but we really enjoyed the restaurant and the pool. Friendly staff and clean rooms.
Javier, 1-night trip

10/10 Exceptional

This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.
Rosa, 1-night trip

10/10 Exceptional

Very beautiful and unique place to stay. Exotic and warming. We stayed here during the hurricane coming by the town. Staff kept us comfortable. Will be staying here in future to explore the town more.
Juana, 1-night trip

10/10 Exceptional

We have been to Hotel Chitchen Itza before. It is a great hotel. All the amenities you need in the heart of the Yucatan. It has never disappointed our Yucatan experience.
Peter, 1-night trip

10/10 Exceptional

The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.
Olivia, 2-night trip

10/10 Exceptional

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.
Ernesto, 1-night trip

8/10 Very good

This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.
Hermilo, 3-night trip

8/10 Very good

This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.
Mark, 1-night trip

8/10 Very good

Hotel was nice and close to chichen itza. Staff were very helpful with questions we had. Room was a good for the one night we needed. We stayed here for our stop to chichen itza and it was comfortable for that. Furniture is outdated and the chairs by the pool could use being changed. Beds a bit hard but not terrible. The rooms could use some maintence just from being old but nothing major. It worked for our one night.
Kendell, 1-night trip

10/10 Exceptional

You can listen to the sound of the forest while seating in a rocking chair in a long and beautiful corridor facing a magnificent pool. You going to love the sound of many birds and admired the many green trees around the property.
Ernesto, 2-night trip

6/10 Good

Best option in Pisté, despite its failings

The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.
Charles, 3-night trip

6/10 Good

The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.
Divesh, 1-night trip

10/10 Exceptional

This is a wonderful hotel with gorgeous grounds. The entrance is an enormous thatched open lobby with friendly staff that speak English. Our room was on the 2nd floor overlooking the pool. It was comfortable and the air conditioning was great. The shower had great water pressure and the restroom was spacious. We ate at the restaurant the first evening and loved the food. The included breakfast was delicious. It's served in the open air and there are lots of flying critters that want a taste. They had delicious Papaya jelly that really attracted flys, so we had to place a napkin over it. You can walk to the downtown square easily where you will find several little shops and food vendors. Parking at the hotel is great. It's a five minute drive to the Chichen Itza ruins, or you could walk there. The ruins are extensive, so you would get your steps in for sure. We look forward to returning here with our kids in the future.
Joseph, 1-night trip

2/10 Poor

The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.
Adriana, 1-night trip

10/10 Exceptional

It was a nice place to stay
Murtuza Badshah, 1-night trip