The location was excellent, only a short walk from the leaning Tower of Pisa and close to the city center. (It took us around 25 minutes to walk from the railway station, with suitcases). The hotel was also a lovely, old building, and the room was generous and beautiful. Breakfast outside the next morning was good, and the waitress was lovely.
However, the communication with the lady at the front desk, Laura, was a bit challenging. When we arrived to check in, at around 4.30 pm, the first comments we received were ones of annoyance that we hadn't written to say when we would arrive. She (apparently) didn't know that we would arrive - even though we had paid in advance and never write to hotels to announce we arrive if we plan to arrive when the reception is open. In fact, we've rarely been asked to do so, and it would be annoying to write to 3-4 different hotels during a vacation when we've already paid. From then on, she seemed somewhat 'disappointed' in us, which put a bit of a damper on an otherwise lovely hotel experience.