I wasn’t expecting a luxury hotel. We wanted an overnight hotel to stay in Chicago for a concert. But one thing that we appreciate is cleanliness in every place we go. For starters, the welcoming was okay, but we did find a surprise of a $30 deposit that we were not expecting, and the guest checking in before us was arguing with the receptionist about it, which made our check-in long and unpleasant.
When we arrived at our room, we found cockroaches on the floor and one still moving, LOL. The linens on the bed had stains, and the room smelled terrible. Also, the latch door lock was broken, and we found a mouse trap under the AC unit. When we told the receptionist about this, he just said:” Sorry, we don’t have any Housekeepers available, and I cannot leave the reception.”
In my opinion, avoid this hotel if possible because it doesn't justify the price