This is not a 4 star hotel and photos are misleading and deceiving, I would give it a 3 star at a push. I only booked this hotel because it had a splash area for children, however, the water was freezing cold and area got jam packed with not enough loungers. The hotel is in major need of renovation, there are rotten doors everywhere, paint is peeling off the walls, the shower is a danger to everyone as it goes from very hot to cold without any control, water pressure is very low. The food in the restaurant is luke warm at best, tasteless and out of 4 days I have been there, I was sick on 2. There is very little choice and what is there is dry or uncooked. This felt like a cheap canteen and definitely not worth the money. The food court during the day had very little choice and it is self service making me doubt of the food safety as children were constantly touching the food and the storage of the food raises questions as well. The pool area is cramped, slippery and with broken tiles all over, making it dangerous for children and adults alike. I will be writing to the hotel group directly as I am not happy for the services and the false advertising. People are asked on check out to give a 5star review in exchange of a drink, so be wary of all good reviews.