We enjoyed the week in general, the room , hotel facilities, reception staff were good and it was quiet however, we paid for Privilege and the service was just not in place outside of the room. House keeping was good.
- The Lounge food / snacks were poor and left out for too long.
- The service by the pool area for breakfast and snacks was so bad, slow, little communication. Just left waiting all week with insufficient people. There were two ladies who tried hard and were friendly, but there was often nobody supporting.
- We were not offered a drink at Dinner once, it was unbelievable for a hotel as lost revenue must be huge. Food was good at the buffet.
- The BBQ was very poor, we decided to just leave after a poor experience and we both ended up with stomach cramps and diarrhoea, which indicated the food was left outside too long.
My wife complained to guest relations on the final day before we left. We were told it would be investigated.