From the moment I entered this hotel, I was greeted by a very friendly and helpful front desk agent. She took time to show me on a map how to find sites of interest, gave me tips on restaurants, and gave me general advice about my 2-day stay in Prague. I enjoyed Prague SO MUCH MORE because of her thoughtful help. Every time I went in and out, she greeted me and asked how things were going.
Breakfast was included with my room. It was an extensive buffet with plenty for everyone. I asked whether there were any gluten-free options for bread, and the attendant brought me a plate with several slices of gluten free bread along with a delicious chocolate muffin. On my second day, she immediately recognized me and offered the same. Her friendliness and her smile made me feel very much at home. I appreciated that she went out of her way to accommodate my food allergies.
This hotel is in an excellent location for walking to many Old Town points of interest, including the Astronomical Clock, Charles Bridge and Prague Castle. Warning - Prague Castle is at the top of a hill, and there are about 220 steps up. I took an Uber up and enjoyed a beautiful walk down. It was about a 20 minute walk from the train station - and a very enjoyable walk, passing several beautiful buildings. There is a large shopping mall about 3 minutes walk from the hotel. This mall has everything you could possibly want in stores and restaurants.