First off, the room smelled awful when we walked in. When you take a shower and then want clean towels (since they don't leave but a few), you have to bring your wet, dirty towels to front desk and wait awhile before they come back to give you towels and same goes for ice. I don't know where staff goes, but it takes awhile before they come back with a small amount of ice. They over charge you , not mentioning on website that there is a large fee for a pet. I had paid in advance and didn't like having to pay more after I got to front desk. Tried to check out on time with no person anywhere in the lobby building to take key card and called front desk with no answer at all and no one showed up. While waiting, found out from another guest that their room smelled very bad, also and they didn't like the trouble it was to get service, ice, or clean towels. Even had to take our garbage out so it wasn't over flowing in the room. Neither of us will ever stay at this place again.