Hotel Unknown

Hotel with spa, near Paseo de Montejo

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Where to?

Dates

December 2025

14

January 2026

Outdoor pool, open 10:00 AM to 9:00 PM, sun loungers - Hotel Unknown (Mérida)

Standard Room, 1 King Bed, Private Pool | Premium bedding, in-room safe, blackout drapes, soundproofing - Hotel Unknown (Mérida)

In the heart of Mérida Centro, Hotel Unknown offers a vibrant getaway with continental breakfast, a lively bar, and an inviting restaurant. Unwind by the outdoor pool or take advantage of concierge services to plan your day. With luggage storage and tour/ticket assistance on hand, guests have praised the helpful staff for making their stay seamless.

Wonderful

Popular amenities

Bar
24/7 front desk

Main amenities (12)

Daily housekeeping
Restaurant and bar/lounge
Full-service spa
Outdoor pool
24-hour front desk
Air conditioning
Front-desk safe
Laundry service
Concierge services
Luggage storage
Tour/ticket assistance
Banquet hall

Feel at home (6)

Private bathroom
Daily housekeeping
Coffee/tea maker
Blackout drapes/curtains
Cable TV service
Premium bedding

$75 nightly

Jan 13 - Jan 14, 2026

Total with taxes and fees

Room options

Check availability for these dates

Tonight

Dec 14 - Dec 15

Tomorrow

Dec 15 - Dec 16

All rooms

1 bed

2 beds

Showing 5 of 5 rooms

Standard Room, 1 King Bed, Private Pool

Exceptional

Highlights

Balcony or patio

Soundproofed

Private pool

Air conditioning

Flat-screen TV

Fan

Blackout drapes/curtains

Premium bedding

377 sq ft
Sleeps 3
1 King Bed

Standard Double Room, 2 Queen Beds

Wonderful

Highlights

Balcony or patio

Soundproofed

Air conditioning

Flat-screen TV

Fan

Blackout drapes/curtains

Premium bedding

Private bathroom

452 sq ft
Sleeps 4
2 Queen Beds

Standard Double Room, 2 Queen Beds, Private Pool

Exceptional

Highlights

Balcony or patio

Soundproofed

Private pool

Air conditioning

Flat-screen TV

Fan

Blackout drapes/curtains

Premium bedding

409 sq ft
Sleeps 4
2 Queen Beds

Premium Suite, 2 Bedrooms, Private Pool

Exceptional

Highlights

Balcony or patio

Soundproofed

Private pool

Air conditioning

Flat-screen TV

Fan

Separate bedroom

Premium bedding

581 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Queen Bed

Standard Room, 1 King Bed

Exceptional

Highlights

Balcony or patio

Soundproofed

Air conditioning

Flat-screen TV

Fan

Blackout drapes/curtains

Premium bedding

Private bathroom

355 sq ft
Sleeps 3
1 King Bed

Similar properties

Outdoor pool, open 8 AM to 9 PM, sun loungers

Pool
Free WiFi
Air conditioning
24/7 front desk

$75 nightly

Dec 17 - Dec 18

Total with taxes and fees

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About the neighborhood

559 Calle 53, Centro, Mérida, YUC, 97000

What's nearby

Parque Santa Lucía - 13 min walk - 1.1 km
Mérida Cathedral - 14 min walk - 1.3 km
Plaza Grande - 14 min walk - 1.3 km
Paseo de Montejo - 16 min walk - 1.4 km
US Visa Applicant Service Center - 18 min walk - 1.5 km

Getting around

Mérida International Airport (MID) - 13 min drive
Teya-Merida Station - 29 min drive

Restaurants

‪Taquería La Lupita - ‬6 min walk
‪maíz, canela y cilantro - ‬5 min walk
‪Placer & delirio - ‬7 min walk
‪El Malecón - ‬5 min walk
‪Café Montejo - ‬6 min walk

About this property

Hotel Unknown

At Hotel Unknown, you'll be just a 5-minute drive from Paseo de Montejo and Mérida Cathedral. Guests can be pampered with spa services at the spa and grab a bite to eat at the restaurant. An outdoor pool and a bar/lounge are other highlights. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

- 20 rooms

Arriving/Leaving

- Check-in start time: 3:00 PM; Check-in end time: anytime
- Contactless check-in available
- Minimum check-in age: 18
- Check-out time is noon
- Contactless check-out available

Special check-in instructions

- Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools

Required at check-in

- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18

Pets

- Pets allowed (dogs and cats only, 2 total)*
- Service animals welcome
- Specific rooms only, restrictions apply*
- Pets must be supervised
- Food and water bowls available

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- No onsite parking

Other information

- Designated smoking areas

Property amenities

Food and drink

Free continental breakfast each morning 7:30 AM–11:00 AM
Restaurant
Bar/lounge

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Pool loungers

Facilities

Safe-deposit box at front desk
An outdoor pool
Full-service spa
Banquet hall

Accessibility

Wheelchair-accessible path of travel
No elevator (single level property)

Room amenities

Be entertained

Flat-screen television
Cable TV channels

Home comfort

Air conditioning
Fan
Coffee/tea maker

Sleep well

Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding

What to enjoy

In-room massage
Balcony or patio

Freshen up

Private bathroom
Shower only
Free toiletries
Towels
Toilet paper

Stay connected

Free WiFi
Free local calls

Food and drink

Free bottled water

More

Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Fees & policies

Pets

Service animals exempt from fees
Pets are allowed for an extra charge of MXN 280 per pet, per night

Pool, spa, & gym (if applicable)

Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Property Registration Number FHA190725TS5

Also known as

Hotel Unknown Hotel

Hotel Unknown Mérida

Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a pool at Hotel Unknown?

Yes, there's an outdoor pool. Guests have pool access from 10:00 AM to 9:00 PM.

Are pets allowed at Hotel Unknown?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of MXN 280 per pet, per night. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Hotel Unknown?

Sorry, there's no onsite parking at Hotel Unknown.

What are the check-in and check-out times at Hotel Unknown?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Unknown?

No, this hotel doesn't have a casino, but Casino La Cima (16-min walk) and Diamonds Casino (9-min drive) are both nearby.

What is there to do at Hotel Unknown and nearby?

Hotel Unknown has a spa and an outdoor pool.

Are there restaurants at or near Hotel Unknown?

Yes, there's an onsite restaurant.

Does Hotel Unknown have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Unknown like?

Hotel Unknown is a short 17-minute walk from Mérida Cathedral and 18 minutes' walk from Paseo de Montejo.

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Hotel Unknown Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Eco-friendliness

9.0

Property conditions & facilities

What guests liked

The pool is a highlight, with many guests praising its cleanliness, pleasant surroundings, and refreshing atmosphere. (15 reviews)
The in-house massage therapists and spa services were a highlight of the stay, providing truly relaxing experiences. (5 reviews)
Breakfast was good, with options including a fruit plate and eggs prepared to order. (8 reviews)

From real guest reviews summarized by AI.

Popular mentions

Room

Service staff

Food

Fashion

10/10 Exceptional

Oct 9, 2025

We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay

Rose, 4-night trip

10/10 Exceptional

Oct 17, 2025

Amazing experience in Merida

The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.

Rocio, 5-night trip

10/10 Exceptional

Jul 24, 2025

Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.

Cesar, 1-night trip

10/10 Exceptional

Mar 7, 2025

Loved this place!

Excellent staff and service!

Roberto, 3-night trip

10/10 Exceptional

May 16, 2025

Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable

KARIN, 6-night trip

10/10 Exceptional

Apr 7, 2025

The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.

paul, 7-night trip

10/10 Exceptional

Feb 11, 2025

Great Hotel!

Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!

Ellene, 1-night trip

10/10 Exceptional

Mar 23, 2025

Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.

paul, 3-night trip

10/10 Exceptional

Jul 11, 2025

I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.

Eugenia, 2-night trip

10/10 Exceptional

Feb 19, 2025

This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.

Leanne, 5-night trip

10/10 Exceptional

Dec 27, 2024

Private plunge pool. All things combined lead to a pleasant three week stay.

William, 24-night trip

10/10 Exceptional

Mar 20, 2025

Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.

Cheryl, 1-night trip

10/10 Exceptional

Feb 25, 2025

We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!

Agnieszka, 3-night trip

8/10 Very good

Apr 7, 2025

This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.

Claudia, 3-night trip

8/10 Very good

Nov 9, 2024

The hotel was clean and well equipped. The staff was very friendly. The included breakfast was also okay - nothing special, but everything you needed. We would definitively come back!

Janine, 3-night trip

10/10 Exceptional

Feb 19, 2025

Will come back to Unknown Hotel

Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!

Santiago, 2-night trip

10/10 Exceptional

Jul 20, 2024

Everyone was very helpful and kind.

Elizabeth, 4-night trip

10/10 Exceptional

Apr 19, 2025

Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.

Matthew Dionne, 3-night trip

10/10 Exceptional

Jan 29, 2025

A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb

Michael, 3-night trip

10/10 Exceptional

Dec 15, 2023

Nice place in a convenient location

Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc

4-night trip

10/10 Exceptional

Aug 12, 2023

Clean, spacious and comfortable

GEORGE, 2-night trip

8/10 Very good

Jan 17, 2025

They had a large updated TV and we were able to hook up our Fire stick to get US Utube and our Prime Video programing. The room was very private and breakfast was included and very convenient. The bathroom was large and plenty of counter space. The patio was attractive with a small pool but they might provide outdoor seats. Bring a small power strip with you because outlets are limited as they are in most older Mexican hotels. The staff was helpful and attentive.

Stephanie, 4-night trip

10/10 Exceptional

Nov 28, 2024

kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.

Mario, 2-night trip

10/10 Exceptional

Feb 1, 2025

A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.

Michael, 1-night trip

10/10 Exceptional

Apr 28, 2024

This is a hidden gem in a very quiet neighborhood. Worth going for the art alone. It just feels good to be somewhere beautiful where you can feel the attention to detail. And the pool is fantastic beat the heat! Special thanks to the staff who were patient with me and let me practice Spanish with them. Truly it’s the only way to learn and it meant the world!

lisa, 1-night trip