Does Hotel El Mirador by Balderrama Hotel Collection offer free cancellation for a full refund?

Yes, Hotel El Mirador by Balderrama Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel El Mirador by Balderrama Hotel Collection ?

Yes, pets are welcome, with a limit of 1 total. There's a charge of MXN 1000 per accommodation, per night.

Is parking offered on site at Hotel El Mirador by Balderrama Hotel Collection ?

Yes, there's free self parking. Free RV/bus/truck parking is available.

Is airport shuttle service offered by Hotel El Mirador by Balderrama Hotel Collection ?

Yes, an airport shuttle is available from 9:00 AM to 3:00 PM on request. The charge is MXN 2350 per person one-way.

What are the check-in and check-out times at Hotel El Mirador by Balderrama Hotel Collection ?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon. Late check-out is available for a charge of MXN 200 (subject to availability). Express check-in is available.

What is there to do at Hotel El Mirador by Balderrama Hotel Collection and nearby?

Have fun during the warmer months with activities such as hiking. Additional recreation nearby includes hot springs. Enjoy amenities like a picnic area and a garden.

Are there restaurants at or near Hotel El Mirador by Balderrama Hotel Collection ?

Yes, there's an onsite restaurant.

Does Hotel El Mirador by Balderrama Hotel Collection have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Hotel El Mirador by Balderrama Hotel Collection like?

Hotel El Mirador by Balderrama Hotel Collection is a short 2-minute walk from Areponapuchic Divisadero Station and 19 minutes' walk from Copper Canyon.

Hotel El Mirador by Balderrama Hotel Collection , Urique: Hotel Reviews, Rooms & Prices

6/10 Good

Nov 30, 2025

Reyna, 2-night trip

4/10 Fair

Apr 7, 2025

It’s beautiful location but it’s full of trash.

Behnaz, 1-night trip

10/10 Exceptional

Feb 14, 2025

This place couldn't be more stunning than it is. The views are absolutely magnificent. The staff is very pleasant. We stayed longer because it was so nice.

Kevin, 1-night trip

10/10 Exceptional

Aug 15, 2023

I loved the hotel especially all the food included they had great food we loved the tours they had available Ramon was has awesome at giving tours spoke English very well would totally recommend this place.

Anna, 3-night trip

10/10 Exceptional

Aug 10, 2024

Spectacular views and very friendly staff. Only down side was, it was raining and the roof was leaking in multiple common areas of the hotel.

Karla, 1-night trip

10/10 Exceptional

Nov 22, 2023

Friendly staff

Carlos, 1-night trip

6/10 Good

Apr 7, 2025

Prepare to eat at the times the hotel has established and the menu is chosen by the hotel. Other than that is ok

Fernanda, 1-night trip

10/10 Exceptional

Oct 24, 2024

I liked the view from my room. I enjoyed the morning sunrise. The food was delicious and the staff was kind and attentive. I will return again.

Maricruz, 1-night trip

10/10 Exceptional

Jul 13, 2022

A day in paradise

place is excellent, service, cleanliness, food transportation the whole experience was great

Victor, 1-night trip

10/10 Exceptional

Aug 29, 2022

Fabulous veiw,breathtaking. Friendly staff, I highly recommend it.

JUAN MANUEL, 2-night trip

10/10 Exceptional

Feb 4, 2024

The best

Eloy Stalin, 1-night trip

6/10 Good

Feb 26, 2024

Views from the room are fantastic. Dining area and the common terrace are excellent. Rooms and bathrooms are in poor condition.

Ketankumar, 3-night trip

8/10 Very good

May 11, 2024

Property was nice food was not good and no free wifi

Julio, 1-night trip

8/10 Very good

Oct 18, 2023

The views are outstanding! The staff especially the young lady at the recepcion, Fernando and Luis at the bar. The food was good. The transportation from hotel and to the train was very convenient. The very unfortunate issue was that there was no water for some hours at night! Other than that it was a great stay!

Sal, 1-night trip

4/10 Fair

Oct 30, 2024

The prices for dinner- they serve family style- is not worth the price. I found a piece of metal in my soup and another ocasión, they ran out of the menu item and we were given chicken instead of steak. The transportation from the hotel to the various sites, such as the “parque “ was expensive for a 6 minute drive. I won’t return under this conditions.

Victor, 2-night trip

4/10 Fair

Jul 4, 2025

Unprofessional waiter - said I looked like a Husky

It is a nice property from which you can admire barrancas de cobre from your room and they offer tours, bar and restaurant which is convenient. Unfortunately I had a terrible experience with a waiter (Victor) who was very unprofessional and made our stayed sour and unpleasant. You can tell this guy is a bully and homophonic, even I left a note on my bill stating who disrespectful he was by his comments, I tried to talk to the manager but was not on site, just got a hold from the waiters captain and he even admitted they have behavior problems with this person. Which it irritated me more by the fact he is still out there in this industry bullying customers and being disrespectful when his only job is to deliver a customer service. I don’t do this to get attention, I am doing this in behalf future customers. Since it will be very unlike for me to return to this place. The rest of the crew was fantastic the tour guys are awesome Leo and Uri.

Pedro, 2-night trip

2/10 Poor

Jul 11, 2023

The stay was fantastic, with clean rooms and amazing views. The disappointment was our dining experience, the portions where ridiculously small and they served me a raw piece of chicken. The plate literally came with a side of vegetables that consisted of two cauliflower pieces. DO NOT PURCHASE THE FOOD BOARD!! You will not get your money's worth.

Julio Cesar, 1-night trip

8/10 Very good

Dec 24, 2024

The place is great and and the view is incredible. A lifetime experience. The room view is incredible and the activities around the hotel are very nice In the other hand, I must say the staff of the front desk are not very polite, they are not mean but they need to be more polite and maybe smile more. I say this because any time I want to ask for some help they didnt even say hi or say they were busy , they just kept me waiting forever saying nothing. The other bad point is that the food in the restaurant is not cheap and also not great in my opinion. In average 27 dollars each person and that’s the unique price . They don’t have a menu to choose different options In general the hotel is great, the place is nice and the view is breathtaking I just want to be honest so other people know my own experience

Alexander, 1-night trip

2/10 Poor

Nov 23, 2025

El unico motivo por el cual le doy 1 estrella en vez de cero es por la vista. La verdad es que el Hotel El Mirador by Balderrama Hotel Collection es un robo total. Comienzo por el check in - en momentos parecía imposible ya que no había ningún empleado en el hotel. Ni uno. No tenia restaurante, asi que nos hacían abordar una camioneta que nos transportaba al hotel de abajo para poder comer. La comida es bastante mala! Uno de los días, nos tuvimos que retirar de la mesa y dejar la comida del mal olor y sabor que tenia. No había recepción telefonica en el hotel y después de cobrar mas de $6,000 por noche, aun asi te cobran $50 por día por dispositivo. Ridiculo. La pagina de Hotels.com envista las siguientes amenidades con las cuales no cuenta el hotel - o al menos en nuestro caso, no contaban con el staff para ofrecerlas - bar/lounge (había un bar, pero la mayoría del tiempo no había quien te atendiera), restaurant (nos informaron que no contaban con el staff para poderlo tener abierto asi que teníamos que bajar al hotel de abajo), cofee and tea in common areas (no lo vi), snack bar/deli (no había). No hay 24-hour front desk. Solo un recepcionista de 7 am - 7 pm. La limpieza en el hotel fue pésima. Había un pan tirado en el piso. Dejamos un papel sobre la mesa en el area común que aun el siguiente día alli seguía. El sanitario no funcionaba y lo reportamos y nunca lo arreglaron bien. El cuarto no fue limpiado bien. El hotel es una decepción total y el costo es un robo total.

Lu, 2-night trip

8/10 Very good

Sep 27, 2025

Nos gustó mucho la vista y la atención. Sin embargo, fue un poco malo que los alimentos fueran en porciones tan pequeñas,eso no nos agrado. Por lo demás estamos encantados, incluso con las experiencias extras como la cata de vino.

Nicolle, 1-night trip

10/10 Exceptional

Sep 26, 2025

Our car broke down on the way to the hotel The staff sent a van to pick us up, rescue us The following day, the driver drove us to the site where we left the car in order to meet the tow truck; then they took us back to the hotel no charge

Richard, 2-night trip

10/10 Exceptional

Sep 22, 2025

Había leído comentarios malos de este hotel y tenía mis dudas de hospedarme en el, pero la verdad vale la pena cada centavo invertido… espero volver, genial la experiencia en todos los sentidos

Edgarr, 1-night trip

2/10 Poor

Sep 9, 2025

terrible, por lo que cobran uno espera otra cosa, para empezar me toco un dia lluvioso y el lobby y el restaurante se gotean por todos lados no solo una gotera,que pena , que imagen dan a los extranjeros que son la gran mayoria , la camioneta que te lleva al edificio que te toque tu habitacion tambien se gotea, el lobby del otro edificio tambien se gotea , en serio no me gusta dar malas resenas pero aqui ni como ayudarles, la habitacion parece de un hotel de 1 estrella , la comida en restaurante no es ala carta sino lo que hay comes,y te sientan en la mesa con mas personas, el colmo te cobran 50 pesos por acceso a internet por persona, en general muy mala experiencia ,no recomiendo este hotel , si te gusta por las vistas ve y tomate un drink en el lobby lleva impermiable por si esta lloviendo y vete a otro lado a hospedarte. en el parque donde esta el teleferico puedes comer mucho mejor y tienes las mismas vistas. repito que mala impresion dan a todos los que llegamos ahi y sobre todo a tanto extranjero ,no estan al nivel del chepe , hechan a perder la experiencia de tan bonito tren y paisajes.

RAUL, 1-night trip

10/10 Exceptional

Sep 7, 2025

Tiene una excelente vista como ningún otro hotel

laura, 1-night trip

6/10 Good

Aug 26, 2025

El desayuno horrible, x 7k la noche. Uno espera algo almenos descente. El cocinero no es habil. No se las demas comidas.. las tardes con vista y vino lo mejor.

arturo, 1-night trip

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