InterContinental Costa Rica at Multiplaza Mall by IHG

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Multiplaza Mall Escazu

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Interior - InterContinental Costa Rica at Multiplaza Mall by IHG (San Rafael)
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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - InterContinental Costa Rica at Multiplaza Mall by IHG (San Rafael)
Couples treatment rooms, sauna, steam room, Turkish bath - InterContinental Costa Rica at Multiplaza Mall by IHG (San Rafael)
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds - InterContinental Costa Rica at Multiplaza Mall by IHG (San Rafael)
Located near Multiplaza Mall Escazu, InterContinental Costa Rica at Multiplaza Mall offers a luxury retreat. Enjoy Italian cuisine and kids' meals at the 4 on-site restaurants, relax by the poolside bar or indulge in aromatherapy treatments and massages at the spa. Guests rave about helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Connecting rooms available
  • Bar
  • Spa
  • Gym
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Children's pool
  • Hot tub

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
$223 nightly
The total price is $252
Dec 22 - Dec 23
Total with taxes and fees

Why we love this property

Rejuvenate in style
The full-service spa offers daily treatments from facials to massages. A sauna, hot tub, and steam room await for total relaxation.
Garden and pool vistas
This luxury hotel boasts a serene garden perfect for wandering. Diners can enjoy picturesque views from both garden and pool-view restaurants.
Dining paradise
Enjoy Italian cuisine at 4 restaurants with al fresco dining. Sip drinks at the bar or enjoy buffet breakfast. In-room champagne and private picnics available.

Room options

Available filters for rooms
Showing 15 of 15 rooms

Premium Room, 1 King Bed, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 427 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 420 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

Classic Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 323 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

Classic Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2020
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room, 1 King Bed, Club Lounge Access

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Top Floor)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Balcony (Club Lounge Access)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club Lounge Access (Pool View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 420 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Club Lounge Access (Top Floor)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Club Lounge Access (Pool View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • 420 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Club Lounge Access

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
LED TV
  • 840 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Twin Bed

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About the neighborhood

Map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000

What's nearby

  • Multiplaza Mall Escazu - 2 min walk - 0.2 km
  • Plaza Itskazú - 11 min walk - 1.0 km
  • Plaza Tempo - 14 min walk - 1.2 km
  • Hospital Cima San José - 17 min walk - 1.5 km
  • Avenida Escazú Shopping Center - 2 min drive - 1.8 km

Getting around

  • San José (SYQ-Tobías Bolaños Intl.) - 18 min drive
  • Juan Santamaria Intl. Airport (SJO) - 30 min drive
  • San Jose Contraloria Station - 8 min drive
  • San Jose Cemetery Station - 9 min drive
  • Jacks Station - 12 min drive

Restaurants

  • ‪La Oliva Verde - ‬8 min walk
  • ‪The Market - ‬1 min walk
  • ‪Zambra - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Le Petit Chez Christophe - ‬3 min walk

About this property

InterContinental Costa Rica at Multiplaza Mall by IHG

InterContinental Costa Rica at Multiplaza Mall by IHG puts you within a 10-minute drive of Multiplaza Mall Escazu and Sabana Park. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Pimento, one of 4 restaurants, serves Italian cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a poolside bar, and a health club. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 372 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (CRC 8630.00 per day)
    • Secured uncovered onsite valet parking (CRC 7800 per day)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Private picnics
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

Working away

  • 24-hour business center
  • 21 meeting rooms
  • Computer station
  • Conference center (31215 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 1994
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Shopping mall on site
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall
  • Traditional architecture

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in room

Room amenities

Be entertained

  • 49-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Dining

Pimento - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Factory - Overlooking the pool and garden, this steakhouse serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Nau Sushi Lounge - This restaurant specializes in sushi and serves lunch and dinner. Open daily.
The Market - Overlooking the pool and garden, this bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Zambra - Onsite lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CRC 16500 for adults and CRC 8250 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Covered self parking costs CRC 8630.00 per day
  • Uncovered valet parking costs CRC 7800 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club or fitness facility
  • Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Does InterContinental Costa Rica at Multiplaza Mall by IHG offer free cancellation for a full refund?

Yes, InterContinental Costa Rica at Multiplaza Mall by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at InterContinental Costa Rica at Multiplaza Mall by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes. Self parking costs CRC 8630.00 per day. Valet parking costs CRC 7800 per day.

What are the check-in and check-out times at InterContinental Costa Rica at Multiplaza Mall by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

Is there an onsite casino at InterContinental Costa Rica at Multiplaza Mall by IHG?

No, this hotel doesn't have a casino, but Casino Fiesta (12-min drive) and Casino Fiesta Heredia (16-min drive) are both nearby.

What is there to do at InterContinental Costa Rica at Multiplaza Mall by IHG and nearby?

InterContinental Costa Rica at Multiplaza Mall by IHG has 3 outdoor pools and a spa, as well as a steam room and a garden.

Are there restaurants at or near InterContinental Costa Rica at Multiplaza Mall by IHG?

Yes, there are 4 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views.

What's the area around InterContinental Costa Rica at Multiplaza Mall by IHG like?

InterContinental Costa Rica at Multiplaza Mall by IHG is a short 5-minute walk from Multiplaza Mall Escazu and 19 minutes' walk from Hospital Cima San José.

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InterContinental Costa Rica at Multiplaza Mall by IHG Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Food
Location
Lobby
Shopping malls
Room service
Bar
Ambience

What guests liked

  • The pool area was a highlight, described as nice and well-maintained. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great room, lovely outside pool area - a bit of tranquility in the city
Ben-Jacob, 1-night trip

8/10 Very good

Food was good , the staff was very nice the hotel can use a bit of upgrade, definitely would stay there again
Walter, 4-night trip

10/10 Exceptional

Great hotel, beautiful outdoor pool and very close to a mall
Patricio, 1-night trip

8/10 Very good

Very nice location, close to shopping mall. Lots of restaurants and very friendly staff
Mike Van Der, 1-night trip

10/10 Exceptional

The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.
Tanya, 4-night trip

6/10 Good

I had two rooms, the first one in the 5th floor did not get enough hot water, the second in the main tower, 4th floor had a leak in the front door, near the air conditioning , I think. By then , I just dealt with it. The condition of the lobby is bad. The staff is very nice tough and very pleasant
Woke up to a small pond in the front door on my way to the bathroom
Norka, 5-night trip

10/10 Exceptional

the hotel was clean and well decorated. The staff were excellent and the bar was well stocked and the service was excellent. My only observation, is that for a property that large, it should have a small club vive place, nothing over the top. I didn't see a game room, like pool tables etc. if you have it, then I didn't see it.
Eduardo, 3-night trip

10/10 Exceptional

Very nice hotel. , close to mall and other businesses.
Xavier, 3-night trip

6/10 Good

Good Hotel, attention to service needs work

The hotel itself is nice with the normal amenities one would expect from an Intercontinental Hotel. Unfortunately my experience included a room that had a leak in the ceiling. We are not talking about a drip, drip leak--we are talking full blown waterfall. I had to deal with that 3 times with multiple towels and ZERO response from the hotel. At check out, they offered to compensate a meal, but that never happened and really wasn't the issue. they should have just come and fixed the problem when it was reported. In addition to that, while the cost of Costa Rica is generally high, the excessive costs of food and drink at this hotel were way higher than expected--but the quality was very good.
Brian, 5-night trip

10/10 Exceptional

Great stay. Very comfortable. Would recommend
Idemudia, 3-night trip

10/10 Exceptional

My fiancé and I have stayed at this hotel probably 25 times in the last three years we highly recommend this hotel. The staff is very very friendly. We have made friends there that we probably have for life.
Gregory, 2-night trip

10/10 Exceptional

Staff was above and beyond professional and friendly! Food was excellent
Stephen, 1-night trip

10/10 Exceptional

Had a great week, staff was wonderful, very beautiful hotel. My only complaint would be low lighting in the bathroom, need brighter lights.
Tammy, 7-night trip

6/10 Good

The hotel is very well located. I booked a room with a pool view but unfortunately, the person from reception gave us another room with no nice view. If you try to call the front desk or even room service you will be lucky to get through, the hallway was dirty, and when we arrived to the hotel no one helped us with our luggage not even a welcoming greet, was not what I expected, until now I still have problems with my payment, the hotel still has my preauthorization charge and not my final charge after my departure.
Alejandro, 5-night trip

8/10 Very good

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.
Alison, 2-night trip

8/10 Very good

Intercontinental San Jose Costa Rica

It was a quick two days after spending several days in Quepos. I went specifically to use the spa which is wonderful and the treatments were worth it. The only problem I had is that for 500 a night with club access, I found the rooms to be poorly maintained and the service not that helpful. The bathtub smelled of urine and the cold faucet was broken. The windows were very dirty and the shower door leaked water with every shower. The shower doors were dirty too. Nobody offered to help me with my luggage which I had two suitcases and a backpack and I was alone. For a 5 star hotel I expected a bit more of a warm greeting. The pool is very nice and kept up well and the morning breakfast and happy hours were nice. All in all, it was decent. The spa made up for what the cleanliness and service of the front desk lacked.
Jessica, 3-night trip

6/10 Good

I liked that this property has a bunch of restaurants, and several pools accessible in later hours. It has a good resort vibe. It looks like a "5 star". I stayed there with a friend instead of my usual spot in San Jose, because they were close to where I wanted to be and had double rooms available. The room was nice, bathroom had marble everything. The beds, I got horrible sleep, as they decided to over luxify the thing by adding down mattress topper, down duvet, and down pillows. All of this in a tropical climate. Basically that meant I had to keep the A/C as low as possible (as a Canadian), and bed was too hot. Daily room cleanup... my friend and I were sleeping in late, which meant that, we put up a sign that had three parts (I want cleaning, cleaning in progress, dont bother me). This sign apparently confuses the staff. Because even though we wanted privacy, we only got our room cleaned/towels changes 2 out of 5 nights we stayed there. One of the days my friend desperately asked the staff passing by to get fresh towels and get the room done. Her mistake was not to call front-desk. But not sure that would have worked, two phones in the room would only indicate a busy tone when front-desk was called. Now, to top all of this off. Once we checked out (a day earlier than what we paid for), we got a 100 USD bill, of that $50 was not ours. Mind you, that's 100_ USD in mini fridge bills for consuming only water (a mix of sizes and local vs import).
Noor E Alam, 6-night trip

10/10 Exceptional

Clean nice hotel
Claude, 1-night trip

10/10 Exceptional

Great place and good services
Carmen M., 5-night trip

8/10 Very good

Great place for families and business.
David, 6-night trip

10/10 Exceptional

Great option with a mall feet away
Patricio, 1-night trip

8/10 Very good

Intercontinental IHG

Place is well maintained, friendly and easy to navigate. Front desk staff helpfulness was variable. Some went out of their way to unsure we were well instructed, others in the evening tended to be less invested in customer service. Overall, a nice experience.
Asante, 5-night trip

6/10 Good

Overpriced for service
Sylvia, 5-night trip

10/10 Exceptional

Always a great experience. Highly recommend
Jose Miguel, 3-night trip

10/10 Exceptional

Everything that I needed was available inside the hotel
Roric, 8-night trip