The Parkgate Hotel, located close to Cardiff Castle and St. David's Hall, offers a luxurious retreat with a coffee shop/cafe, bar, dry cleaning/laundry services and an on-site spa where you can unwind with massages or body wraps. With great dining options including The Sorting Room brasserie and gym to keep you active during your stay.
Cardiff International Airport (CWL) - 42 min drive
Bristol International Airport (BRS) - 87 min drive
Cardiff Central Station - 7 min walk
Cardiff (CFW-Cardiff Train Station) - 7 min walk
Cardiff Queen Street Station - 11 min walk
Restaurants
McDonald's - 2 min walk
Black Sheep Coffee - 2 min walk
The Cottage - 2 min walk
Lezzet - 1 min walk
Coffee #1 - 2 min walk
About this property
The Parkgate Hotel
The Parkgate Hotel offers a great location, putting you within just a 10-minute walk of Principality Stadium and Cardiff Castle. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or mani/pedis. Other highlights at this eco-certified hotel include a fitness center and a bar/lounge. Fellow travelers say great things about the comfortable beds and helpful staff.
At a glance
DONE
Hotel size
169 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is 11:00 AM
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
No cribs (infant beds)
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
No onsite parking
DONE
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Restaurant
Bar/lounge
Coffee shop
Working away
3 meeting rooms
Services
24-hour front desk
Dry cleaning/laundry services
Facilities
Safe-deposit box at front desk
Fitness center
Full-service spa
Massage/treatment rooms
Banquet hall
Traditional architecture
Room amenities
Be entertained
49-inch LED TV
Home comfort
Air conditioning and heating
Electric kettle
Sleep well
Bed sheets provided
Freshen up
Hair dryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Mobile key entry
Special features
Spa
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Dining
The Sorting Room - Onsite brasserie. Reservations are required.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 28.00 for adults and GBP 14.00 for children
Pool, spa, & gym (if applicable)
Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property does not have elevators.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Also known as
The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff
Frequently asked questions
Does The Parkgate Hotel offer free cancellation for a full refund?
Yes, The Parkgate Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Parkgate Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Parkgate Hotel?
Sorry, there's no onsite parking at The Parkgate Hotel.
What are the check-in and check-out times at The Parkgate Hotel?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at The Parkgate Hotel and nearby?
The Parkgate Hotel has a spa and a fitness center.
Are there restaurants at or near The Parkgate Hotel?
Yes, there's an onsite restaurant, The Sorting Room.
What's the area around The Parkgate Hotel like?
The Parkgate Hotel is in Cardiff City Centre, a short 7-minute walk from Cardiff Central Station and 3 minutes' walk from Principality Stadium. Travelers say the local area is very central perfect for shopping.
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Reviews
The Parkgate Hotel Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.4
Amenities
9.4
Staff & service
9.2
Eco-friendliness
9.6
Property conditions & facilities
What guests liked
Breakfast was excellent with a wide choice to suit all and staff were friendly and attentive. (84 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Breakfast
Location
Restaurant
Bed
Food
Spa
Bar
Parking
Reviews
10/10 Exceptional
Aug 3, 2025
Great stay, really lovely rooms and overall a great place.
Jordan
Jordan, 1-night trip
8/10 Very good
Sep 9, 2025
Heart of Cardiff
Great stay at luxury hotel in the heart of Cardiff! Very walkable with many dining options!
William
William, 4-night trip
10/10 Exceptional
Aug 25, 2025
Lovely stay
Very nice hotel,clean and comfortable bed.
Nice touch with Elemis products for toiletries.
Great location
Natalie
Natalie, 1-night trip
10/10 Exceptional
Aug 29, 2025
Must stay in cardiff
Beautiful hotel in a great location near all the bars restaurants and shopping area.Staff at reception welcoming and very helpful.A must stay in cardiff.
Desiree
Desiree, 1-night trip
10/10 Exceptional
Sep 14, 2025
Would return again.
Polite and friendly staff. Clean and superior quality of even a basic room.
Nicholas
Nicholas, 1-night trip
8/10 Very good
Aug 10, 2025
Lovely stay
Lovely hotel, really clean and staff helpful good facilities breakfast was a little cold and only one toaster which causing a delay
Emma
Emma, 1-night trip
10/10 Exceptional
Jun 27, 2025
Lovely hotel definitely be back soon
Suzanne
Suzanne, 1-night trip
10/10 Exceptional
Aug 19, 2025
Superb!
Best hotel in Cardiff, superb all round
William
William, 2-night trip
10/10 Exceptional
Sep 1, 2025
Absolutely beautiful! We are going to be regulars!
Jessica
Jessica, 1-night trip
10/10 Exceptional
Aug 24, 2025
Highly recommend
We loved our stay at the hotel. The hotel was amazing. From the location close to the train station and in the heart of the city yet so quiet inside, to the beautiful decor, the welcome at the reception, to the friendly cleaners that worked on our rooms, the very comfortable beds,to the excellent breakfast! We would highly recommend this hotel to anyone planning to visit Cardiff.
Verified traveler
2-night trip
10/10 Exceptional
Jul 5, 2025
Very comfortable hotel
lovely hotel, very friendly and helpful Staff outstanding room
Paul
Paul, 2-night trip
10/10 Exceptional
Aug 21, 2025
Comfort whilst in Cardiff
Lovely one night stay after attending an event in Cardiff. Hotel was spotlessly clean, all the team were welcoming, good nights sleep. Breakfast good, check in and check out were seamless experiences. Would not hesitate to return.
Andrew
Andrew, 1-night trip
10/10 Exceptional
Jun 16, 2025
Perfect stay in everyway. The staff, cleanliness, service, decor, food quality, rooms were all amazing.
Verified traveler
1-night trip
8/10 Very good
Sep 14, 2025
Fab hotel with a few little things, menus for room service not tea bags in room missing from room, hair dryer not working. Breakfast was Fantastic
Everton
Everton, 2-night trip
10/10 Exceptional
Jul 14, 2025
Great stay
Lovely hotel. The most comfortable sleep in ages. Lovely products.
Great stay as always. I forgot something in the room and they handled it very efficiently.
Aileen
Aileen, 1-night trip
10/10 Exceptional
Aug 7, 2025
CLEAN
The hotel is spotless from the front door to your room, bathroom really clean and feels a very safe hotel too
Jack
Jack, 1-night trip
10/10 Exceptional
Jun 15, 2025
A super hotel.
Alison
Alison, 1-night trip
6/10 Good
Aug 22, 2025
Nice hotel but pricey for what you get
Pros:
Clean hotel
Lovely breakfast
Central location and easy to get to city centre
Modern decor
Friendly staff
Cons:
Quite pricey for what you get
No fridge in room
You have to pay to get access to the spa (pool and sauna)
No drop off or pick up zone
Verified traveler
2-night trip
10/10 Exceptional
May 18, 2025
Lovely hotel…. Very pleasant staff great location for shops and sight seeing!😀
Ceri
Ceri, 1-night trip
10/10 Exceptional
May 7, 2025
Amazing location!
Amazing!
As always a quality stay and the location and customer care was superb
Richard
Richard, 1-night trip
10/10 Exceptional
Jun 24, 2025
Beautifully well run hotel in a prime position. Felt like pure luxury. Will definitely be visiting again in the future.
Vicky
Vicky, 1-night trip
10/10 Exceptional
Jul 21, 2025
Lovely check in by the staff late at night and they were very kind and offered me a chair as they could see I was struggling after competing in an event.