In the heart of Bordeaux City Centre, Best Western Grand Hotel Francais offers a charming retreat with dry cleaning services and a business center. Enjoy in-room WiFi, unwind at the snack bar or explore nearby Place de la Bourse and Rue Sainte-Catherine. Helpful staff have earned top marks from previous guests.
Grand Hotel Francais - ex. Best Western puts you within a 10-minute drive of Rue Sainte-Catherine and Cité du Vin. You can unwind with a drink at the bar/lounge, and buffet breakfast is available daily. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Gambetta Tram Station is steps away and Grand Theatre Tram Station is 4 minutes.
Languages
Arabic, Chinese (Mandarin), English, French, Spanish
At a glance
DONE
Hotel size
35 rooms
Arranged over 4 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
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Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Children
Babysitting
DONE
Pets
Pets allowed (dogs and cats only, 1 total, up to 22 lbs per pet)*
Service animals welcome
Restrictions apply*
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Offsite parking nearby (EUR 20 per day; discounts available)
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Bar/lounge
Room service (limited hours)
Traveling with children
Babysitting services
Working away
Business center
3 meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Facilities
1 building/tower
Safe-deposit box at front desk
Reception hall
Victorian architecture
Accessibility
Elevator
Elevator door width (inches): 90
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Cable TV channels
Home comfort
Climate-controlled air conditioning and heating
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels
Stay connected
Office
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Special features
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 9 for children
Housekeeping is offered for an extra charge
Children & extra beds
Rollaway beds are available for EUR 50.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 12 per pet (may vary based on length of stay)
Parking
Parking is available nearby and costs EUR 20 per day (1148 ft away; open 24 hours)
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
National rating
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
Also known as
Grand Hotel Francais
Francais Ex Best Bordeaux
Best Western Grand Hotel Francais
Grand Hotel Francais - ex. Best Western Hotel
Grand Hotel Francais - ex. Best Western Bordeaux
Grand Hotel Francais - ex. Best Western Hotel Bordeaux
Frequently asked questions
Are pets allowed at Grand Hotel Francais - ex. Best Western?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Grand Hotel Francais - ex. Best Western?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Grand Hotel Francais - ex. Best Western?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Grand Hotel Francais - ex. Best Western?
No, this hotel doesn't have a casino, but Barriere Casino Theatre (8-min drive) is nearby.
What's the area around Grand Hotel Francais - ex. Best Western like?
Grand Hotel Francais - ex. Best Western is in Bordeaux City Centre, a short 1-minute walk from Gambetta Tram Station and 4 minutes' walk from Rue Sainte-Catherine.
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Grand Hotel Francais - ex. Best Western Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Location
Cities
Breakfast
Restaurant
Bar
Bathroom
Bed
Lobby
What guests liked
Breakfast was consistently described as excellent, delicious, and outstanding by multiple guests. (18 reviews)
The property is conveniently located near plenty of restaurants, bars, and shops. (4 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Jul 26, 2025
A highly recommended Hotel
What a charming and elegant hotel. The staff were amazing and assisted with any needs such as taxi scheduling, proving iron board extra water, and overall very welcoming and beautiful personalities.
Lorraine
Lorraine, 3-night trip
10/10 Exceptional
Jul 20, 2025
Great location, great view, very comfortable. Staff was amazing and help find food for my sick fiancé in the middle of the night.
Brandon
Brandon, 1-night trip
10/10 Exceptional
Jul 5, 2025
Wonder
Wonderful hotel in a
michelle
michelle, 4-night trip
10/10 Exceptional
May 25, 2025
It was lovely hotel, very central and quiet. Staff and reception were very friendly and helpful. I would recommend this hotel.
Aisling
Aisling, 2-night trip
10/10 Exceptional
Jul 2, 2025
The hotel was great, perfect location close to everything, and trams right around the corner. The staff were lovely and superhelpful. The room was great, breakfast was delicious, fresh and varied.there was also a gorgeous bar with the most inventive fresh cocktails from the lovely bartender. So exceeded all expectations
Simon
Simon, 2-night trip
10/10 Exceptional
Jun 19, 2025
Great stay in Bordeaux
Lovely hotel and staff. Warm welcome on arrival. Very helpful with restaurant recommendations and with arranging taxis. The hotel was very clean and very comfortable. The hotel bar was excellent. Location was superb - well situated in relation to attractions. Additionally it was very quiet
Richard
Richard, 3-night trip
10/10 Exceptional
Jun 6, 2025
Such a wonderful location, a quiet street and still an easy walk to everything. The room was lovely and the staff was very kind and helpful since we had extra time before check-in and a late train the following day. Will definitely be back!
Robert
Robert, 1-night trip
8/10 Very good
Apr 9, 2025
Hotel worked very well for us during our stay in Bordeaux
Catherine
Catherine, 5-night trip
8/10 Very good
Jun 4, 2025
Fantastic location - everything is within walking distance! Very friendly and service-minded staff. Superior room with balcony was nice but a bit on the small side. Ok breakfast.
Hilde B
Hilde B, 3-night trip
10/10 Exceptional
May 14, 2025
Vacation in Bordeaux.
We had a wonderful stay. The hotel staff are excellent and willing to help make your stay more comfortable in any way they can. They provide maps of the area and also sell Tram passes at the front desk to make it easy to get around the city. The breakfast was delicious. We would definitely stay here again.
Cherilyn
Cherilyn, 6-night trip
6/10 Good
Jul 9, 2025
Great location to launch from
The location of the hotel is very good, right in the middle of the city so you are very close to anything you need.
You have to give your room key to reception every time you leave which we found very strange, and they do not verify you before handing back the key card.
You do need to keep the air conditioner on at all times in the summer to keep the room cool. For me, personally, the mattress was far too soft so I did not sleep well any of the nights but that is personal.
Darren
Darren, 4-night trip
10/10 Exceptional
May 5, 2025
Fine hotel
Very friendly and helpful welcome. Nice hotel in excellent location. Only complaint: A/C didn’t work well.
William
William, 1-night trip
8/10 Very good
Apr 8, 2025
The hotel is situated in a very convenient area. It is small and the staff are very friendly and helpful. Breskfasts are very good.
Pauline
Pauline, 2-night trip
10/10 Exceptional
Mar 24, 2025
Hotel is really beautiful outside. We booked last minute and could not complain.
Staff were nice too and great location for going out
Rosalind
Rosalind, 1-night trip
10/10 Exceptional
Apr 2, 2025
Central location. Friendly and helpful staff. Very comfy bed. Fresh breakfast choices.
Would stay here again.
SHIRLEY
SHIRLEY, 3-night trip
10/10 Exceptional
Jan 17, 2025
Great hotel in a great location. Fabulous staff and bartender! Would definitely stay again.
Becky
Becky, 2-night trip
10/10 Exceptional
Mar 23, 2025
Excellent staff very friendly with our dog. Well done
christopher
christopher, 2-night trip
10/10 Exceptional
Feb 6, 2025
Perfect location. Staff was great and always attentive. The bar was absolutely outstanding mixology spot.
Stefan
Stefan, 3-night trip
10/10 Exceptional
Mar 27, 2025
We had a wonderful stay at this centrally located hotel. The hotel is located in a pedestrian area close to great shopping, dining, public transportation options are within a short walk. Staff was friendly, caring and helpful. Special thanks to Malika, who was very caring and helpful. Parking is available close by although it is a tight one. Overall, we enjoyed our stay and recommend highly.
Walter
Walter, 4-night trip
8/10 Very good
Oct 27, 2024
Great place
Lev
Lev, 3-night trip
8/10 Very good
Apr 22, 2025
This truly is a grand old hotel. Peaceful.
Staff are wonderful. Warm & very helpful.
Breakfast very limited selection.
Go out for breakfast. Good cafes easy walking distance.
WIFI lousy. Unreliable. Get a travel pack & do all email on your phone.
IAN
IAN, 7-night trip
8/10 Very good
Sep 9, 2024
Great location
Great location, nice room but quite small, great shower