Na Balam Hotel

Beach hotel with outdoor pool, near North Beach

Choose dates to view prices

Sun, Apr 19
Mon, Apr 20
April 2026
5
May 2026
Na Balam Hotel, located in the heart of Centro - Supmza 001, offers a sun-kissed beach getaway with an airport shuttle and beach bar. Unwind on the white sand beach or by the outdoor pool with umbrellas while enjoying Mediterranean cuisine at Oceanvs restaurant. With free WiFi in public areas, a garden to stroll through and helpful multilingual staff at your service.
Very good

Popular amenities

  • Airport transfer
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach bar
  • Airport shuttle
  • Ferry terminal shuttle
  • Terrace
  • Garden
  • Front-desk safe

For families (6)

  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • In-room climate control (air conditioning)
$179 nightly
$221 total
Apr 15 - Apr 16
Total with taxes and fees

Room options

Showing 5 of 5 rooms
Two Bedroom Suite | Bathroom | Shower, free toiletries, hair dryer, towels
Two Bedroom Suite | In-room safe, individually decorated, individually furnished
Two Bedroom Suite | In-room safe, individually decorated, individually furnished
Two Bedroom Suite | In-room safe, individually decorated, individually furnished

Two Bedroom Suite

  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
Poolside Suite | Bathroom amenities | Shower, free toiletries, hair dryer, towels
Poolside Suite | In-room safe, individually decorated, individually furnished
Poolside Suite | In-room safe, individually decorated, individually furnished
Poolside Suite | In-room safe, individually decorated, individually furnished

Poolside Suite

Wonderful
  • 732 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 King Bed
Master Suite with Pool View | Bathroom | Shower, free toiletries, hair dryer, towels
Master Suite with Pool View | In-room safe, individually decorated, individually furnished
Master Suite with Pool View | In-room safe, individually decorated, individually furnished
Master Suite with Pool View | In-room safe, individually decorated, individually furnished

Master Suite with Pool View

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
Poolside Room | Bathroom | Shower, free toiletries, hair dryer, towels
Poolside Room | In-room safe, individually decorated, individually furnished
Poolside Room | In-room safe, individually decorated, individually furnished
Poolside Room | In-room safe, individually decorated, individually furnished

Poolside Room

Excellent
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
Pool | Outdoor pool, pool umbrellas
In-room safe, individually decorated, individually furnished
Bathroom | Shower, free toiletries, hair dryer, towels
Pool | Outdoor pool, pool umbrellas

Room Standard with Pool View

  • Sleeps 4

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About the neighborhood

Map
Calle Zazil-ha No. 118, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 2 min walk - 0.2 km
  • Miguel Hidalgo - 5 min walk - 0.4 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km
  • beach - 8 min walk - 0.7 km
  • Isla Mujeres Ferry Terminal - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Restaurants

  • ‪Stingray - ‬5 min walk
  • ‪Cañabar Beach Club - ‬1 min walk
  • ‪Buho's - ‬2 min walk
  • ‪Lola Valentina - ‬6 min walk
  • ‪Rock Bar - ‬6 min walk

About this property

Na Balam Hotel

When you stay at Na Balam Hotel, you'll be in a fantastic location, just a 5-minute walk from North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. After splashing around at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A beach bar, a terrace, and a garden are other highlights. Fellow travelers love the helpful staff.

At a glance

Hotel size

    • 21 rooms
    • Arranged over 2 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 11 PM
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7 AM - 11 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas

Parking

    • No onsite parking

Transfers

    • Airport shuttle from 6:00 AM to 11:30 PM*
    • Ferry terminal shuttle*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Wedding services
  • Multilingual staff
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.05 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)
  • Ferry terminal shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Frequently asked questions

Does Na Balam Hotel offer free cancellation for a full refund?

Yes, Na Balam Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Na Balam Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Na Balam Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Na Balam Hotel?

Sorry, there's no onsite parking at Na Balam Hotel.

Is airport shuttle service offered by Na Balam Hotel?

Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.

What are the check-in and check-out times at Na Balam Hotel?

Check-in start time: 3 PM; Check-in end time: 11 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

Is there an onsite casino at Na Balam Hotel?

No, this hotel doesn't have a casino, but PlayCity Casino (8.6 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.

What is there to do at Na Balam Hotel and nearby?

Have fun with nearby activities like cycling, boat tours, and fishing. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Na Balam Hotel?

Yes, Oceanvs offers beachfront dining and Mediterranean cuisine.

What's the area around Na Balam Hotel like?

Na Balam Hotel is a short 1-minute walk from North Beach and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Na Balam Hotel Reviews

8.2

Very Good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.0

Property conditions & facilities

What guests liked

  • The beach access was excellent with beautiful white sand and gorgeous blue water, and the beach club beds were very comfortable. (24 reviews)
  • Breakfast was delicious and a huge bonus with a variety of options including coffee, eggs, toast, fresh fruit, and fresh orange juice. (8 reviews)
  • The property offers a wonderful spa and yoga facilities, along with a hot tub. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

BeachRoomLocationService staffBreakfastIslandsFoodRestaurantOasisShower
Verified

8/10 Very good

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.
Cecilie, 1-night trip
Verified

10/10 Exceptional

This has been our hotel of choice for the past 4 years and we will continue to use their services in the future. Very good service and great hospitality
Alberto, 5-night trip
Verified

10/10 Exceptional

What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!
Bob, 7-night trip
Verified

10/10 Exceptional

Rooms are spacious, simple and clean. Rooms could use blackout curtains, it’s kinda inconveniente how light it’s in the night. The location is quiet and safe. Breajafaat has limited options (about 5 egg options or pancake
Luana, 8-night trip
Verified

10/10 Exceptional

Great location, beach club was super nice. Free breakfast!
Charles, 5-night trip
Verified

10/10 Exceptional

Great location in playa Norte.
Jose Villa, 4-night trip
Verified

10/10 Exceptional

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
Eve, 4-night trip
Verified

8/10 Very good

Proximity to the beautiful beach and town. Staff was very friendly and helpful.
Rick, 3-night trip
Verified

10/10 Exceptional

great beach access and rooms with lofts
Andrew, 4-night trip
Verified

4/10 Fair

Close to beach
Ivan, 7-night trip
Verified

8/10 Very good

Na Balam was a quiet oasis .
Judith Ann, 5-night trip
Verified

10/10 Exceptional

Very relaxing and private hotel with friendly staff.
Holly, 1-night trip
Verified

8/10 Very good

The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.
Jerry, 7-night trip
Verified

10/10 Exceptional

Loved this property!
Michele, 1-night trip
Verified

10/10 Exceptional

Great little hotel

Great little hotel. A few steps from the beach. Included breakfast was a limited menu but adequate. Staff were friendly & helpful. Very enjoyable stay.
Valerie J, 7-night trip
Verified

8/10 Very good

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.
Sydney, 1-night trip
Verified

10/10 Exceptional

Great hotel the actual property is beautiful has beach access a nice deep shaded pool good breakfast and super cold ac in the rooms
Chris Wayne, 4-night trip
Verified

10/10 Exceptional

Peaceful and relaxing stay. Nothing was too far away from it and right near the beach.
Marco, 3-night trip
Verified

10/10 Exceptional

Great location and laid back vibe

We loved the convenience of belong close to North beach and walking distance to Hidalgo St
Denise, 5-night trip
Verified

10/10 Exceptional

The staff was very friendly and accommodating. I would recommend the property, we will visit again.
Rodney, 4-night trip
Verified

8/10 Very good

Proximity to the best beach in the Island
Renato, 1-night trip
Verified

10/10 Exceptional

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.
Sebastian, 5-night trip
Verified

10/10 Exceptional

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing
Craig, 2-night trip
Verified

10/10 Exceptional

Great location, close to the beach. Very friendly and helpful staff.
Irina, 3-night trip
Verified

10/10 Exceptional

I loved the hotel, my room, the amenities & close to the beach.
Hortencia, 1-night trip