All staffs, I mean ALL, were very friendly and helpful! You can ask them anything, they will try to help in anyway they can, and they all have a very positive attitude, like they actually love the job, not just doing the job!
The hotel is a little bit outdated though, but clean and feel cozy. We booked one with kitchen, the kitchen is SUPER small, don't expect too much :-), and only have 2 chairs to sit/eat. But overall, very nice!