The hotel staff were very friendly and professional. We did experience a very short period where the lift was out of action, and with a room on the third floor, that was a pain in the legs. We also had an issue with the door lock on the room failing, but it was sorted in less than an hour. The breakfast offering is excellent, with lots of different choices, whatever your normal breakfast routine. There is a quiet courtyard where you can retreat when city life gets too much. The location is very convenient, being about 30m from the entrance to Národní Trida metro station. Many of the convenient trams also run along the same road.