Does Luna Palace Hotel and Suites offer free cancellation for a full refund?

Yes, Luna Palace Hotel and Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Luna Palace Hotel and Suites?

Yes, there's an outdoor pool and a children's pool.

Is parking offered on site at Luna Palace Hotel and Suites?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Luna Palace Hotel and Suites?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-out are available.

Is there an onsite casino at Luna Palace Hotel and Suites?

No, this hotel doesn't have a casino, but Casino del Rey (3-min drive) and MonteCarlo Casino (5-min drive) are both nearby.

What is there to do at Luna Palace Hotel and Suites and nearby?

Have fun with nearby activities such as body boarding and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a waterslide and a fitness center. Luna Palace Hotel and Suites also has a garden.

Are there restaurants at or near Luna Palace Hotel and Suites?

Yes, there's an onsite restaurant.

Does Luna Palace Hotel and Suites have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a refrigerator, a microwave, and cookware.

Does Luna Palace Hotel and Suites have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Luna Palace Hotel and Suites like?

Luna Palace Hotel and Suites is a short 2-minute walk from Playa Brujas and 2 minutes' walk from Islands and Protected Areas of the Gulf of California.

Luna Palace Hotel and Suites, Mazatlán: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jun 19, 2025

The place is amazing. The staff super welcoming and friendly

Angela, 5-night trip

10/10 Exceptional

Dec 10, 2024

The location is perfect, the heated pool and beach are great & all the staff are great!

Brenda, 26-night trip

10/10 Exceptional

Feb 17, 2025

We loved how big our room was and it facing the ocean. The staff were all very friendly and we definitely would stay here again.

Simona, 8-night trip

10/10 Exceptional

Feb 28, 2025

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!

Denis, 9-night trip

10/10 Exceptional

Jun 15, 2024

Hotel is good very family-friendly

David, 3-night trip

10/10 Exceptional

Jan 1, 2025

Great view to the beach.

Irene, 4-night trip

10/10 Exceptional

Feb 24, 2025

I have stayed at The Luna Palace the last 3 times I have gone to Mazatlan and love this hotel. The staff are all so friendly and welcoming. Every room has a fully equipped kitchen.

DEBRA JOANNE LESLIE, 7-night trip

8/10 Very good

Feb 8, 2025

Staff friendly right on beach it is NOT an all inclusive so activites are limited if that is what u want Quiet is what I an after

inis, 14-night trip

10/10 Exceptional

Feb 28, 2025

Liked the location, cleanliness and awesome ocean and pool view. Every staff member did their best to accommodate. The morning breakfast was delicious. Would highly recommend.

Denis, 6-night trip

10/10 Exceptional

Apr 6, 2025

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️

Joshua, 7-night trip

10/10 Exceptional

Jan 31, 2024

We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!

Luis, 4-night trip

10/10 Exceptional

Jul 11, 2024

Property was well situated, plenty transportation around. Really loved the beach access, and poll area. Staff at pool was great, reception staff was nice especially the door attendant he was awesome. Overall nice place to stay very quiet at night .

Monica, 3-night trip

8/10 Very good

Nov 30, 2023

The cleanliness of the common areas is excellent 👌

Cesar, 3-night trip

8/10 Very good

Mar 7, 2024

Simple, clean, well kept and quiet. Lovely pool.

Nicholas, 6-night trip

8/10 Very good

Feb 24, 2025

Nice resort-poor pool service

We wer very happy with the condition of the resort. our room was very clean and modern. The service around the pool however was poor. The server walked right by us and would ask couples by us if they wanted anything. The pool bar tender didn't know how to make many drinks.

MARTI, 7-night trip

10/10 Exceptional

Apr 25, 2024

It’s beautiful!! Close to the beach..it’s calm and peaceful…

Nayely, 3-night trip

8/10 Very good

Feb 20, 2025

We really did enjoy the property and the staff were all awesome. The beach is perfect with soft sand and miles of walking to the south. Breakfast and lunch was good but limited with the options. We felt, and we often travel to Puerto Vallarta, that the safety of the city, not the property, was a little iffy. Federally police frequently patrolled the area. One late night during our stay I heard 2 gun shots followed by numerous police racing down the street in the direction of the sounds. We really did like our stay but I don’t know if we will return until we hear better reports about the safety of Mazatlán.

Timothy David, 6-night trip

10/10 Exceptional

Dec 14, 2023

Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!

Denise, 6-night trip

2/10 Poor

Jun 22, 2024

Food was terrible. Service was bad. Not friendly at all.

timothy, 3-night trip

4/10 Fair

Nov 23, 2023

Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.

Jovana, 1-night trip

8/10 Very good

Mar 11, 2025

The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.

Joel, 11-night trip

10/10 Exceptional

Nov 14, 2023

Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.

Terezija, 1-night trip

10/10 Exceptional

Nov 27, 2024

My wife and I stayed at Luna Palace for two weeks and really enjoyed our stay. The rooms are very nice, quiet, the staff is friendly and helpful and they work tirelessly to keep the property spotless. The kitchen in our suite was functional but a bit light on utensils/specialty items (a minor quibble) so bear that in mind if you have specific culinary items you depend on. We liked the property location which was close to many shopping and dining options, and close enough to make the Golden Zone accessible without being 'in the thick of it.' The pool area was very nice and they had daily music and activities that made relaxing by the pool fun and entertaining. The staff were all great and a special Thank You to Nelly at the front desk who went out of her way to assist us and was very helpful. This was our fifth trip to Mazatlan but first near the Golden Zone (previously stayed in the Marina Area) and we really liked the more central location, walkability and overall 'vibe' of this property. You really felt like you were in a little hidden tropical paradise, and we will definitely be returning to this property. Highly recommended and a big Thank You again to all the great Luna Palace staff.

Brian Claude, 14-night trip

6/10 Good

Jan 2, 2025

Won't stay again due to security guard

A lot of the stay was good. Front desk staff was amazing, the entertainment guy was amazing and the bartending staff was amazing. The issue with this resort was the security staff, particularly the heavy set security guard with the penguin walk. The entire time he was on his shifts, he would hover around our extended family (3 families) and watch everything like a hawk. If my wife's parents who live in Maz came to visit, he would be there in an instant to escort them off the premises even though they weren't using the facilities. They would be coming to link up with their 3 daughters families to go out and experience Maz. He also watched our shuttle leave on the last day and then as soon as it left made sure to escort them off the property. He also got very upset and my niece who accidentally took her wrist band off because she is a child. He had to escort her to the front counter at an instant making her feel uncomfortable. I will be returning to Maz to visit my family but will not be staying at the Luna Palace or any Palace hotels because of this. What should have been a relaxing week was hampered by the security guard who wouldnt leave our family to enjoy the hotel pool.

Steph, 7-night trip

8/10 Very good

Dec 21, 2024

We have stayed at the Luna Palace numerous times the past years on an annual family vacation. This year, we definitely seen improvement with happier staff and an amazing breakfast on site included in our daily rate. Our view was incredible as per usual. Only major hiccup, is our room had mild luke warm water only the entire stay. When bringing to their attention, as Gold Members, they offered a couple other rooms to try: the water temperature was no improvement when testing. It would be a positive direction for Luna to look into improving to a “On Demand “ or new hot water system in the facility. Another strange policy we have found is the Luna charges 60 pesos when leaving if you don’t do the dishes. Yet, we leave a daily Tip for the maids, could this not be part of the task routine? Interesting there is no dish soap, dish towel to wash dishes so wonder how the cleanliness of the complete kitchen supplies are…. Is everyone just washing with cold water? This is what we had to do. If this policy could be revisited that would be a stronger push for guests to stay at the facility ….. after all, the rates have exceeded the last years staying at this location.

Kelly, 11-night trip

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