I’ve stayed in this village hotel many times and always appreciated its comfortable beds, welcoming staff, and excellent bar and restaurant. Its location is fantastic, and the reception team continues to be friendly and helpful.
Unfortunately, this most recent visit didn’t meet the usual standards. The room we were given had clearly just been painted, and due to the lingering smell. It seems the room hadn’t been properly checked afterwards—there was grime on the bathroom floor, chewing gum left in the bin, and paint marks inside the bath. One of the pillows was noticeably grubby, and the additional touches that usually come with a club room, such as sweets, were missing entirely.
I raised my concerns with reception and was advised the manager would follow up. A week has passed with no contact, which adds to the disappointment.
While I know this hotel can offer a great experience—it has in the past—this visit fell short. I hope this was an isolated case and that steps are taken to ensure rooms are properly checked before guests arrive.