The place itself was lovely - clean, spacious and comfortable. Sophia greeted us and helped us check in (and gave us directions to downtown, as well as organized our airport taxi for us- she was wonderful!).
The couch was most uncomfortable (but we didn’t need it).
The communication was non- existent; I sent several messages the days prior with some questions, and never got a single response. I also never got the code to actually enter the building. After waiting outside of the building for a while, Sophia happened to see us and let us in. She then helped us with the automated (on a touchscreen screen) check-in process. If it wasn’t for Sophia happening to come by when she did, I really don’t know how we would have been able to get in.
The place really needs to work on their communication- it was a very unsettling experience overall, until we ran into Sophia.