The hotel itself needs some upgrades, but the staff made the stay 5 stars. The staff was friendly, courteous, and helpful every step of the way. The first room we were in, the A/C didn't work, but the fan was blowing. The maintenance man thought it was working but when I disagreed, he immediately verified with the manager that we could switch rooms, and then stayed and helped until we were set up in our new room. Breakfast was good and everything was pleasant.