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Krystal Palace Douala

4.5 star property
Luxury hotel in Douala with 2 restaurants and spa

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Photo gallery for Krystal Palace Douala

Restaurant
Exterior
Lobby
Concierge desk
1 bedroom, minibar, in-room safe, laptop workspace
In the heart of Douala, Krystal Palace Douala offers a tranquil retreat with luxurious amenities. Treat yourself to rejuvenating spa treatments at SPA Krystal, unwind by the outdoor pool or explore local flavors at one of two on-site restaurants. Guests can also connect with free WiFi and enjoy coffee from one of two coffee shops.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Airport transfer
  • Connecting rooms available
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free airport pick-up
  • 2 coffee shops/cafes
  • Massage/treatment rooms
  • Conference center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Front-desk safe

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Executive Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Separate bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Luxury Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 320 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bathrobes
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room

1 bedroom, minibar, in-room safe, laptop workspace

Premium Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, laptop workspace

Premium Double Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Separate bathtub and shower
  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Boulevard de la Liberté, Douala, Région du Littoral

What's nearby

  • Eko Market - 11 min walk - 0.9 km
  • La Nouvelle Liberte - 15 min walk - 1.3 km
  • Cathedral of Saints Peter and Paul - 2 min drive - 1.7 km
  • Port of Douala - 4 min drive - 3.4 km
  • Douala Grand Mall - 7 min drive - 5.9 km

Getting around

  • Douala (DLA-Douala Intl.) - 20 min drive
  • Free airport pick-up

Restaurants

  • ‪La Reine - ‬11 min walk
  • ‪La Kora Restaurant - ‬2 min walk
  • ‪La Fourchette - ‬7 min walk
  • ‪Café De France - ‬8 min walk
  • ‪Restaurant Table d'OR - ‬11 min walk

About this property

Krystal Palace Douala

Enjoy your visit to Douala with a stay at Krystal Palace Douala. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps, or facials.

Languages

English, French

At a glance

DONE

Hotel size

    • 237 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Free airport pickup on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • 2 coffee shops
  • Coffee/tea in a common area
  • Free daily reception

Working away

  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Hospital bed available

Room amenities

Be entertained

  • 52-inch TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa Krystal has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 77 per person, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 6.10 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 22 for adults and EUR 16 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 8:30 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards and cash.
Credit cards accepted: Mastercard, American Express
Property Registration Number RC/DLA/2009/B/763

Also known as

Krystal Palace Douala Hotel
Krystal Palace Douala Douala
Krystal Palace Douala Hotel Douala

Frequently asked questions

Does Krystal Palace Douala offer free cancellation for a full refund?

Yes, Krystal Palace Douala does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Krystal Palace Douala?

Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 8:30 PM.

Are pets allowed at Krystal Palace Douala?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Krystal Palace Douala?

Yes, there's free self parking.

Is airport shuttle service offered by Krystal Palace Douala?

Yes, a free shuttle from the airport is available.

What are the check-in and check-out times at Krystal Palace Douala?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Check-out time is noon.

What is there to do at Krystal Palace Douala and nearby?

Krystal Palace Douala has 2 bars and a spa, as well as an outdoor pool.

Are there restaurants at or near Krystal Palace Douala?

Yes, there are 2 onsite restaurants.

What's the area around Krystal Palace Douala like?

Krystal Palace Douala is a short 15-minute walk from La Nouvelle Liberte and 10 minutes' walk from Eko Market.

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Krystal Palace Douala Reviews

Reviews

8.4

Very Good

8.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing stay very comfortable
Joyce, 1-night trip

8/10 Very good

Excellent hotel with wonderful staff

The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing. The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant. I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information. I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.
1-night trip

6/10 Good

Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner
Jeff, 3-night trip

10/10 Exceptional

Une valeur sûre

Très belle expérience au Krystal Palace. Chambre spacieuse, propre, bien équipée, avec une jolie vue sur la piscine. Le service est irréprochable, le personnel attentionné, et le petit déjeuner reste généreux jusqu’à la fin du service. Mention spéciale pour le service du matin et du soir, les serveurs et cuisiniers sont formidables. J'ai jamais aussi bien mangé dans un hôtel, c'était riche et varié, je reviendrai !
6-night trip

8/10 Very good

Derick, 4-night trip

10/10 Exceptional

prisca, 1-night trip

10/10 Exceptional

prisca, 2-night trip

10/10 Exceptional

Derek, 3-night trip

10/10 Exceptional

Derek, 2-night trip

8/10 Very good

Achu, 1-night trip

10/10 Exceptional

Monique Sidonie, 1-night trip

10/10 Exceptional

Micael, 2-night trip

10/10 Exceptional

Chenwi, 2-night trip

10/10 Exceptional

Rudolf, 1-night trip

4/10 Fair

Big Mirage

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.
Nicolas, 2-night trip

2/10 Poor

Neully Flore, 7-night trip

10/10 Exceptional

The staff are very polite and nice
Kalesiboh, 8-night trip

2/10 Poor

Louis, 1-night trip