We hoped this was our future stay at hotel. No we will not be staying there any more. On booking in at arrival, the greeting was ok until the room number was changed, I asked why & asked more than once, he eventually said oh no you really wouldn't want to stay in that part of the hotel, waving his hand in the air & yet it was only 10 rooms from 412 the original number but 402 given. Pointing in the direction we had to go, down there turn left along etc but then he then showed us & then we were faced with 2 flights of stairs, he done the right thing and carried the heaviest of our cases up, opened 2 doors & pointed to the room showed us how to operate the key & left. Well on entering the room we had rather a shock to say the least, the room was not what we booked & paid for, as for the bathroom it had to be the most tiniest I had ever seen I was a plumber for many years but would wait till the morning before querying this we thought mistake. Next day I asked the lady at reception why were we given a family room when we paid for a Twin Standard being very much larger and it looked as if it had a shower to.