Does Mercure Han-sur-Lesse offer free cancellation for a full refund?

Yes, Mercure Han-sur-Lesse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Han-sur-Lesse?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at Mercure Han-sur-Lesse?

Yes, pets are welcome. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mercure Han-sur-Lesse?

Yes. Self parking costs EUR 18 per day. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Mercure Han-sur-Lesse?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Contactless check-out is available.

Is there an onsite casino at Mercure Han-sur-Lesse?

No, this hotel doesn't have a casino, but Circus Casino (18-min drive) is nearby.

What is there to do at Mercure Han-sur-Lesse and nearby?

Have fun with nearby activities like cycling and hiking. Additional recreation onsite includes ecotours. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Mercure Han-sur-Lesse?

Yes, there's an onsite restaurant, Merlesse.

What's the area around Mercure Han-sur-Lesse like?

Mercure Han-sur-Lesse is located a short 7-minute walk from Caves of Han.

Mercure Han-sur-Lesse, Rochefort: Hotel Reviews, Rooms & Prices

8/10 Very good

Sep 9, 2025

Family stop over

Nice hotel, pool was OK but was a bit small and dark. Parking at the hitel car park (under the hotel) was so expensive, advise to park outside on the road after 6pm where it is free. Nice eating out places within walking distance. Friendly staff, very accommodating. Would stay again.

Thomas, 1-night trip

10/10 Exceptional

Sep 10, 2024

Good hotel on business trip, gentle staff

Bruno, 1-night trip

10/10 Exceptional

Dec 13, 2024

Great stop. Nice place super clean

Perfect room for a family of 4! High standard and perfect for a pit stop on our way back to switzerland. Will come again.

Julie, 1-night trip

10/10 Exceptional

Aug 15, 2023

We really enjoyed our stay. The family room is spacious and clean.

Lisette, 4-night trip

10/10 Exceptional

Aug 2, 2024

Lovely hotel. Excellent common spaces and terrace. Staff at the Lounge were gracious and warm.

Kimberly, 2-night trip

10/10 Exceptional

Mar 3, 2024

Beautiful new hotel with fab pool.

8/10 Very good

Aug 30, 2024

Kitchenette was a surprise bonus - never seen that before, but there were no bowls only plates. Like the separate bunk bed area for the children.

Howard, 1-night trip

6/10 Good

Aug 1, 2025

Check in was fine and room was clean, kitchen was a nice touch, facilities were well maintained & there was a convenient shop over the road. The car park was full on arrival, but we were told we could park outside until 9:30am in the 30 minute area. Pool was out of commission and WiFi didn't work from 11pm until when we checked out. Weren't given our drinks voucher. Honestly? Would be expecting monetary compensation as half of what was promised wasn't delivered. Complained to the staff to reception several times, and they didn't seem to care. I asked if I could use the alternate WiFi as the guest one wasn't working and I was told that wasn't for guests. Didn't have breakfast as had read previous reviews that weren't particularly positive.

Rebecca, 1-night trip

8/10 Very good

Sep 9, 2024

It's a beautiful room, bathroom and swimming pool. Front desk staff is very friendly! Only bad thing I have to say is that you only get 2 towels and there are no towels at the swimming pool? Very strange. Also good to know: there are no bathrobes or slippers. It's a very standard room. Also do not expect a lot from the airconditioning. A lot of functions are blocked and we were really hot through the night.

Louise, 1-night trip

8/10 Very good

Jul 27, 2025

Top

Gert, 1-night trip

8/10 Very good

Sep 5, 2023

Very good hotel

Staff very helpful, breakfast good and the area is a very nice place to stay.

David, 2-night trip

8/10 Very good

Feb 23, 2025

Modern and confortable but food to be improved

Very nice location, modern hotel , confortable but the food (breakfast at 23e and restaurant 45EUr 3 courses) was very expensive for the quality.... breakfast especially disappointing

JUSTINE, 2-night trip

10/10 Exceptional

Nov 3, 2023

Great and beautiful hotel. Nice lobby, good menu and drinks and service. Swimming pool too cold, unfortunately.

Jacqueline, 2-night trip

10/10 Exceptional

Nov 4, 2022

Everything was great.

6/10 Good

Dec 3, 2022

Tres bon hotel mais restaurant cher

Tres bon Hotel. Service impeccable. Restaurant cher dommage car tres bon hotel

ERIC, 1-night trip

6/10 Good

Sep 20, 2025

Disappointing

We have stayed at this hotel once before 2 yrs ago, & we’re so impressed by it, we actually amended our road trip route in order to incorporate a stay here. However, this time we were left rather disappointed. The food here was excellent last time, so we planned on eating there this time, but less than 72 hrs before our stay, I received an email telling us that there was a large party/meeting for the evening of our stay, so the restaurant would be closed to the rest of the guests. No suggestions were given as to where we could go to eat instead, And at breakfast the following morning, the dining room had been left with most of the individual tables left pushed together, to form banquet style seating for the ore ious nights party. These tables were not made up for breakfast, & there were only 3 tables for 2, which were set up. So people were having to sit in the ends of the huge banquet tables. It all felt abit like as a paying guest, we were not given any sort of service at all.

Tracey, 1-night trip

8/10 Very good

Aug 19, 2024

As others have mentioned before, if arriving by car, use the parking by the church. Its free between 18.00 and 09.00 and far cheaper and easier to access than the mercure underground parking (€15).

Brian, 1-night trip

10/10 Exceptional

Jul 1, 2024

Propere kamers

Peter, 1-night trip

10/10 Exceptional

May 9, 2023

New property/comfortable

Check in person was very helpful. The room had less floor space than most rooms we have stayed in but was very well appointed with lighting and amenities. We would recommend it to friends.

Greta, 1-night trip

6/10 Good

Jul 23, 2023

The location is great is it is on a walking distance from the safari and the caves. The facilities are in good conditions. But the hotel lacks staff and the existing staff lack training. The breakfast was of good quality but the staff could not keep up with the number of guests. I would be cautious next time

Mahmoud, 2-night trip

8/10 Very good

Jul 16, 2023

The property is new and the room we had was well laid out for family with kids. When walking in there is a nook with bunk beds. The a small kitchen and the a queen bed. Only downside was that ac did not work and the removed parking charge to address this inconvenience. Keep in mind that many of the restaurants closed their kitchen at 1830. The hotel kitchen was not open at all.

Jan Mario, 1-night trip

8/10 Very good

Aug 26, 2023

If it wasn't for a very minimal breakfast I'd rate this hotel higher, but the breakfast might come as a disappointment. It was hard for the team to cope with the fully booked property as utensils, coffee cups, clean plates were almost missing half an hour before closing. The variety of hot meals was also very basic. On the other hand it is absolutely fantastic for a hotel to have EV charging points in the garage. Thank you for that.

Roman, 3-night trip

6/10 Good

Aug 13, 2023

Nice hotel stay ruined by poor dining experience

Nice hotel in the centre of Han sur Lesse, about 19 minutes walk from the caves / animal park complex. As the car park was already full we were told we should simply find a space on the street and move the car the next morning by 8am when street parking would be charged again. The low point of our one night stay though was dinner: although food was nice the service was amongst the worst I have ever experienced. Two hours for a two-course dinner (starter and main), including being asked halfway through if we were ready for dessert when we had been waiting for an hour for our main course; then being given the wrong food. And not a word of apology for the chaos throughout, or even a glance from the staff. I’d like to think this was a one-off due to staff being (or looking) untrained but I would not be willing to try again

Robert, 1-night trip

2/10 Poor

Jun 19, 2024

Not what it promises

In the last leg of our driving holiday, I specifically chose a Mercure hotel as we were going to be driving for 7/8 hours and I wanted a hotel I could trust to give us quality rest. I found the Mercure Hun-Sur hotel, made sure it had a restaurant, as our intention was to have a drink and a meal and go to sleep. An hour after I booked, I received an email saying that the restaurant will be closed. This upset our plans but the same email said there will be bar food available, which was fine for us. Unfortunately, once checked in we were informed that the bar food wasn’t available either. Not only that, they couldn’t even prepare a cheese platter or a sandwich for us. To add insult to injury, there were no eateries open in the village which meant we had to get back in the car and drive to another town, which was the least thing we wanted to do at that time. Because of this distress caused at a time when we needed rest and calm, I respectfully ask that I’m refunded the price of the room which was charged to my card.

Ayfer, 1-night trip

8/10 Very good

Nov 2, 2020

Check-in/out bottle neck

Check-in and out are a bottleneck. Which is not interesting in Corona times. This should go much more fluently. We couldn't eat in the hotel, so we had to find some take away. In the morning, due to covid-rules, we had to eat breakfast in our room. Luckily there was a table to eat. Only, we didn't have enough bread, and when I went down to get some, we couldn't have a baguette, which my son would really have prefered. The hotel is very new (smells new). It was my most expensive hotel ever and it was the first time there was no possibility to drink tea in the room. This should be really there ! I didn't drink something hot for two days, because you can't go to a café to drink this at the moment. This should improve as well as the check-in and check-out. We took this hotel because it has a swimming pool, which we couldn't use due to covid-regulations.

Nicole, 1-night trip

Mercure Han-sur-Lesse

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