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Novotel Mexico City Toreo

4.0 star property
Hotel with 3 restaurants, near Toreo Parque Central

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Photo gallery for Novotel Mexico City Toreo

Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | Bathroom | Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
View from room
Suite, 1 King Bed (Master) | 1 bedroom, minibar, in-room safe, desk
Superior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
In the heart of Mexico City, Novotel Mexico City Toreo offers a modern oasis with three restaurants and coworking spaces. Guests appreciate the in-room WiFi, luggage storage, water dispenser and tour/ticket assistance while also enjoying easy access to Plaza Satelite Shopping Center.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Non-smoking
  • Pet friendly
  • Airport transfer
  • Air conditioning
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants
  • Breakfast available
  • Valet parking
  • Business center
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Water dispenser
  • Conference space

Feel at home (6)

  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
  • Minibar
$65 nightly
The total price is $78
Jun 28 - Jun 29
Total includes taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

1 bedroom, minibar, in-room safe, desk

Suite, 1 King Bed (Master)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Courtyard Mexico City Toreo

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 334 reviews
The price is $85
$71 nightly
$85 total
Total includes taxes and fees
Jun 20 - Jun 21
Courtyard Mexico City Toreo
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About the neighborhood

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500

What's nearby

  • Toreo Parque Central - 1 min drive - 1.5 km
  • Centro Citibanamex Convention Center - 3 min drive - 3.8 km
  • Plaza Satelite Shopping Center - 4 min drive - 5.7 km
  • Auditorio Nacional - 5 min drive - 6.4 km
  • Angel of Independence Monument - 7 min drive - 9.0 km

Getting around

  • Benito Juarez International Airport (MEX) - 36 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 39 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 54 min drive
  • Mexico City Buenavista Station - 22 min drive
  • Mexico City Fortuna Station - 26 min drive
  • Tultitlan Lecheria Station - 28 min drive
  • Cuarto Caminos Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café Etrusca Dist Naucalpan - ‬8 min walk
  • ‪Cielito Querido Café - ‬2 min walk
  • ‪Super Tortas Calientes los Güeros - ‬2 min walk
  • ‪Pollo Feliz - ‬7 min walk
  • ‪Heliana - ‬2 min walk

About this property

Novotel Mexico City Toreo

Novotel Mexico City Toreo puts you just a 5-minute drive from Toreo Parque Central and Centro Citibanamex Convention Center. This eco-certified hotel is also just a 5-minute drive from Antara Polanco and Chapultepec Park.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 168 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 1:00 PM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
    • Service animals welcome
    • Specific rooms only*
    • Pets must be supervised
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite valet parking (MXN 130 per night; includes in/out privileges)
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • 3 restaurants
  • Water dispenser

Working away

  • Business center
  • 5 meeting rooms
  • Coworking spaces
  • Conference space (215 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Mobile key entry

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 350 per person
  • Airport shuttle service is offered for an extra charge of MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 5 costs MXN 490.00

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 350 per pet, per night

Parking

  • Covered valet parking costs MXN 130 per night with in/out privileges
  • Parking height restrictions apply

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

Does Novotel Mexico City Toreo offer free cancellation for a full refund?

Yes, Novotel Mexico City Toreo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel Mexico City Toreo ?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of MXN 350 per pet, per night. Service animals are exempt from fees.

Is parking offered on site at Novotel Mexico City Toreo ?

Yes. Valet parking costs MXN 130 per night.

Is airport shuttle service offered by Novotel Mexico City Toreo ?

Yes, an airport shuttle is available. The charge is MXN 490.00 per vehicle roundtrip.

What are the check-in and check-out times at Novotel Mexico City Toreo ?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 1:00 PM. Contactless check-out is available.

What is there to do at Novotel Mexico City Toreo and nearby?

Recommended spots to visit include Toreo Parque Central (1.1 mi) and Centro Citibanamex Convention Center (2.2 mi), along with Chapultepec Park (4 mi) and Plaza Satelite Shopping Center (4.1 mi).

Are there restaurants at or near Novotel Mexico City Toreo ?

Yes, there are 3 onsite restaurants.

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Novotel Mexico City Toreo Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Air conditioning
View
Location
Breakfast
Family friendly
Design
Trip
Shower

Reviews

10/10 Exceptional

Hotel is beautiful just that traf
Ruperto Alejandro, 5-night trip

10/10 Exceptional

Great place
Luis, 1-night trip

8/10 Very good

Nice hotel little noisy due to construction next door
Jose, 3-night trip

10/10 Exceptional

I went there for work so the location was good but to stay while on vacation will be an other story. The area is not really safe to wall around especially for a woman alone.
Carole, 5-night trip

10/10 Exceptional

Beautiful property!
Jeanette, 2-night trip

10/10 Exceptional

Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Jessica, 3-night trip

8/10 Very good

Overall, this is an average hotel.
Erik Ivan Rejon, 7-night trip

10/10 Exceptional

Easy and fast check out, nice and clean.
Victor, 2-night trip

10/10 Exceptional

Very nice. I'm so glad I picked this hotel for my stay with my husband.
Charlee, 3-night trip

8/10 Very good

The hotel has a nice design, but due to lack of staff, the breakfast service in the cafeteria was a bit slow, the bar was not in service
Ramon, 1-night trip

10/10 Exceptional

Good
RODRIGO, 1-night trip

2/10 Poor

I would expect
1-night trip

6/10 Good

Rooms are spacious. Inadequate towels, coffee, creamer. No work table in the room.
Pavan, 3-night trip

2/10 Poor

Laundry Sign

I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
1-night trip

2/10 Poor

Poor Infrastructure - Water Pressure

The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.
1-night trip

6/10 Good

The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Carlos, 3-night trip

2/10 Poor

Lots of SMOKING at the hotel restaurant patio

Despite no smoking signs in the restaurant patio area, I witnessed lots of smoking in the nonsmoking areas in the hotel restaurant patio. I personally endured SECOND-HAND SMOKE. Even waiting for an Uber at the tower entrance was an awful experience.
1-night trip

2/10 Poor

I Was Yelled At

Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
1-night trip

2/10 Poor

Room 30° Celsius or 86° Fahrenheit

AC had chronic issues - either it did not work or was insufficient for the size of the room. This is poor planning in terms of basic guest comfort.
1-night trip

2/10 Poor

Near an unsafe area - nowhere to walk.

The hotel is near an area considered in the top 5 list of the most dangerous areas in Mexico – Naucalpan (Google it – you don’t have to take my words \ text for it). The hotel itself is on a main road and not within a neighborhood, but if you want to step out of the premises your only choice is to Uber to a safe area such as Condesa, Roma or Polanco. Ubering back at night felt unsafe as I passed through seemingly dangerous streets.
1-night trip

2/10 Poor

Smell of Smoke in the Hallway

I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
1-night trip

2/10 Poor

Smell of Smoke in the Hallways

Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
1-night trip

10/10 Exceptional

Great choice in the area

Very nice, clean, and safe hotel. 3 day trip with my wife to visit family. Staff spoke english (if you need it) and they were very polite. I thought the shower was a terrible design. It left the bathroom floor wet. The exhaust vent in the bathroom was weak also. Room was very spacious and had plenty of furniture. Everything else was comparable to a 3 or 4 star hotel. Side note...there were no wash cloths provided. There were bath towels and a hand towel. My first visit to Mexico, so I'm not sure if its normal to not have wash cloths, but they provided shower gel with no wash cloth.
TONY, 2-night trip

4/10 Fair

I need to start by saying the front desk was so helpful and accommodating. This hotel is not in a tourist area, that is our fault for not realizing. My bad is review is based only on the fact that items that we bought were taken from our room. We had a bag with souvenirs and we specifically made a trip to see the Virgen and bought really special items we had blessed for family and the entire bag with all of those things was taken. We realized when we were packing to leave but we all thought maybe it was in one of our backpacks, which never left our sight. It is extremely disturbing and disappointing that whoever cleaned our room just took our things. Honestly, I don’t think I would stay at a Novotel again.
daniel, 3-night trip

4/10 Fair

LOST CLOTHES druing stay!!!

LOST CLOTHES druing stay, I am pretty sure it is stolen by someone in the hotel, maybe the housekeeper. I booked 5 nights and put all my clothes on the sofa, but when i packing on the last day, one shirt is lost! I saw it on first night, but it is gone later! I travelled in more than 30 countries and many hotels, this is the first time i ever last stuff in hotel, it should never happen as hotel, especially a chain hotel as NOVOTEL. SO DISAPPOINTED about this and I really upset. I reported to hotel , but they said they will check for hours with no feedback, they just said they donot know! no solution! The housekeeping must have problem, one day i came back, one half bottle water in my room but not mine! the other day, they took the used towel away but didnot place new one! Amd last day my shirt missing! Other aspects are ok, but housekeeping must have problem, so disappointed about lost stuff and with no solution!
5-night trip