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Hotel & Spa Hacienda Panoaya

3.5 star property
Amecameca hotel with spa and indoor pool

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Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Standard Room | 1 bedroom, down comforters, in-room safe, iron/ironing board
Free daily continental breakfast
Standard Room | Garden view
Double Room | Balcony
Nestled in its surroundings, Hotel & Spa Hacienda Panoaya invites you to unwind with a free continental breakfast and daily manager's reception. Relax at the spa, take a refreshing dip in the indoor or children's pool, or bask in the sun on comfortable loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Indoor pool
  • Sauna
  • Children's pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front-desk safe
  • Picnic area
  • Luggage storage

Feel at home (6)

  • Children's pool
  • Playground on site
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
$116 nightly
The total price is $139
Jun 28 - Jun 29
Total includes taxes and fees

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | 1 bedroom, down comforters, in-room safe, iron/ironing board

Standard Room

Highlights

Fireplace
Heating
LCD TV
Separate bedroom
Down duvet
Designer toiletries
Private bathroom
Daily housekeeping
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | 1 bedroom, down comforters, in-room safe, iron/ironing board

Double Room

Highlights

Fireplace
Heating
LCD TV
Separate bedroom
Down duvet
Designer toiletries
Private bathroom
In-room safe
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | 1 bedroom, down comforters, in-room safe, iron/ironing board

Superior Room

Highlights

Fireplace
Private hot tub
Heating
Free cribs/infant beds
LCD TV
Separate bedroom
Down duvet
Designer toiletries
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
  • Lounge area
  • Spa
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The price is $141
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$141 total
Total includes taxes and fees
Jun 11 - Jun 12
Hotel Glamping Fuerza Ancestral
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About the neighborhood

Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.2 km
  • Sacromonte National Park - 17 min walk - 1.5 km
  • Iztaccíhuatl-Popocatépetl National Park - 24 min drive - 24.3 km
  • Paso de Cortes - 25 min drive - 25.8 km
  • Estadio Azteca - 54 min drive - 62.8 km

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive
  • Puebla Intl. Airport (PBC) - 84 min drive

Restaurants

  • ‪Mercado de Amecameca - ‬3 min drive
  • ‪Hacienda Panoaya - ‬1 min walk
  • ‪Café, Panes y Pasteles de Tenango - ‬2 min drive
  • ‪La Nueva - ‬19 min walk
  • ‪El Castillo de los Venados - ‬4 min walk

About this property

Hotel & Spa Hacienda Panoaya

Enjoy your visit to Amecameca with a stay at Hotel & Spa Hacienda Panoaya. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the restaurant. Other features include an indoor pool, a sauna, and a children's pool.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 9:00 AM–12:30 PM
  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Traveling with children

  • Children's pool
  • Playground

What to do

  • Ziplining nearby

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Mosquito nets
  • An indoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Room amenities

Be entertained

  • 32-inch LCD TV

Home comfort

  • Heating
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Is there a pool at Hotel & Spa Hacienda Panoaya?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel & Spa Hacienda Panoaya?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel & Spa Hacienda Panoaya?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Hotel & Spa Hacienda Panoaya and nearby?

Have fun during the warmer months with activities nearby such as ziplining. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel & Spa Hacienda Panoaya also has a sauna and a picnic area, as well as a garden.

Are there restaurants at or near Hotel & Spa Hacienda Panoaya?

Yes, there's an onsite restaurant.

What's the area around Hotel & Spa Hacienda Panoaya like?

Hotel & Spa Hacienda Panoaya is a short 1-minute walk from Hacienda Panoaya and 18 minutes' walk from Sacromonte National Park.

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Hotel & Spa Hacienda Panoaya Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10

Great place to bring kids!
1-night trip

10/10

Excellent place to stay
3-night trip

10/10

The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
1-night trip

6/10

Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
1-night trip

10/10

1-night trip

6/10

Capaciten a su personal de Gerencia, (ni siquiera se asomo) , recepción y meseros. No tube trato con camareros , ni otro personal. El trato es demasiado parco o sea indiferente , como si vendieran un refresco. Cualquier petición solo se limitan a contestar que no existe o ahorita ni se ocupan. En servicios de hotelería y gastronomía , la atención al cliente debe de ser prioritaria, para asegurar el consumo en todos sus servicios, comida en el momento y asegurar que el cliente vuelva y que recomiende el lugar. Se debe de facilitar todo lo prometido en el servicio que se compro y ofrecer todo lo demás que desconoce. Dirigido al Personal Exijan capacitación, para que sepan que es un trato amable, coordial necesario para el trabajo que desarrollan. Cuiden su trabajo y sientanse orgullosos de lo que hacen. No es denigrante servir, a quien va a descansar. Recuerden que al ser contratados , seguramente les preguntaron en su entrevista, sabes atender al cliente?, servir alimentos? eres amable?, que contestarón?, me imagino que contestaron que si, para obtener el empleo. No lo recomendaría por ahora, espero leer mas adelante que ya cambiaron , que haya buenos comentarios, sobre su atención al cliente.
1-night trip

6/10

El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10

1-night trip

10/10

1-night trip

4/10

1-night trip

10/10

Un lugar muy lindo para descansar y pasarla bien
2-night trip

10/10

Excelente opción para vacacionar con los niños
2-night trip

10/10

Excelente opción para vacacionar con los niños
1-night trip

8/10

El agua de la alberca esta helada fue imposible usarla sin congelarse.
2-night trip

10/10

Es un lugar agradable, con alimentos ricos y. Buen servicio
1-night trip

10/10

1-night trip

4/10

Atendimento muito ruim no front desk, tanto periodo da chegada, quanto noturno. Falta de empatia e vontade de atender. Nao tem ar condicionado, nem ventilador. Quarto muito quente. Nao tem frigobar
1-night trip

10/10

1-night trip

4/10

2-night trip

8/10

LAS INSTALACIONES BIEN, LA HABITACION SE SALVA PERO EL BAÑO PARECIA VIEJO, DESPINTADO, LA CERRADURA NO SERVIA.
1-night trip

8/10

Todo bien, lo único que seria bueno es que si el huésped llega antes de las 3, si ya tienen disponible la habitación se la entreguen al huésped En mi caso llegue 2:20, nos pusieron la pulsera y nos dijeron hasta las 3 se entrega la habitación y no nos ofrecieron el resguardo del equipaje. Saludos
1-night trip

6/10

El hotel muy bien, el único problema es el personal encargado de las resevaciones, tiene muy poca orientación hacia la satisfacción del cliente, y trato poco cortés. Solicitamos apoyo para realizar el check in 15 minutos antes, y no accedieron, solicitud que incluso se intentó pedir con semana de anticipación, y la respuesta en su caso ni si quiera llegó a ser cordial.
1-night trip

10/10

2-night trip

10/10

1-night trip

10/10

1-night trip