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Hotel & Spa Hacienda Panoaya

3.5 star property
Family-friendly hotel in Amecameca with spa and indoor pool

Choose dates to view prices

Photo gallery for Hotel & Spa Hacienda Panoaya

Garden
Standard Room | Garden view
Exterior
Standard Room | 1 bedroom, down comforters, in-room safe, iron/ironing board
Double Room | Balcony
Nestled in its surroundings, Hotel & Spa Hacienda Panoaya invites you to unwind with a free continental breakfast and daily manager's reception. Relax at the spa, take a refreshing dip in the indoor or children's pool, or bask in the sun on comfortable loungers.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Non-smoking
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Indoor pool
  • Sauna
  • Children's pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front-desk safe
  • Picnic area
  • Luggage storage

For families (6)

  • Children's pool
  • Playground on site
  • Television
  • Garden
  • Daily housekeeping
  • Fireplace
$118 nightly
The total price is $141
Aug 4 - Aug 5
Total includes taxes and fees

Room options

Check availability for these dates

Tonight

Jul 30 - Jul 31
Check availability for tonight Jul 30 - Jul 31

Tomorrow

Jul 31 - Aug 1
Check availability for tomorrow Jul 31 - Aug 1
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

Standard Room | 1 bedroom, down comforters, in-room safe, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Fireplace
LCD TV
Down duvet
Separate bedroom
Designer toiletries
Free bottled water
In-room safe
Daily housekeeping
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | 1 bedroom, down comforters, in-room safe, iron/ironing board

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Fireplace
LCD TV
Down duvet
Separate bedroom
Designer toiletries
Free bottled water
Daily housekeeping
In-room safe
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

Superior Suite | 1 bedroom, down comforters, in-room safe, iron/ironing board

Superior Suite

Highlights

Fireplace
Free cribs/infant beds
LCD TV
Separate bedroom
Down duvet
Designer toiletries
Free bottled water
Coffee/tea maker
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Cabañas Elsa María

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
9.4 out of 10, Exceptional, 3 reviews
The price is $188
$156 nightly
$188 total
Total includes taxes and fees
Aug 4 - Aug 5
Cabañas Elsa María
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About the neighborhood

Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • Hacienda Panoaya - 2 min walk - 0.2 km
  • Sacromonte National Park - 17 min walk - 1.5 km
  • Iztaccíhuatl-Popocatépetl National Park - 24 min drive - 24.3 km
  • Paso de Cortes - 25 min drive - 25.8 km
  • Iztaccihuatl Trailhead - 41 min drive - 33.3 km

Getting around

  • Benito Juarez International Airport (MEX) - 66 min drive
  • Puebla Intl. Airport (PBC) - 84 min drive

Restaurants

  • ‪Mercado de Amecameca - ‬3 min drive
  • ‪Hacienda Panoaya - ‬1 min walk
  • ‪Café, Panes y Pasteles de Tenango - ‬2 min drive
  • ‪La Nueva - ‬19 min walk
  • ‪El Castillo de los Venados - ‬4 min walk

About this property

Hotel & Spa Hacienda Panoaya

Enjoy your visit to Amecameca with a stay at Hotel & Spa Hacienda Panoaya. Guests can indulge in hot stone massages at the spa, and Castillo de los Venados serves breakfast. Other features include an indoor pool, a sauna, and a children's pool.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: noon
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 9:00 AM–12:30 PM
  • Restaurant
  • Coffee/tea in a common area
  • Free daily reception

Traveling with children

  • Children's pool
  • Playground

What to do

  • Archery
  • Ecotours
  • Hiking/biking trails
  • Rope course
  • Horse riding/rentals
  • Ziplining

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Mosquito nets
  • An indoor pool
  • Full-service spa
  • Sauna
  • Banquet hall

Room amenities

Be entertained

  • 32-inch LCD TV

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer (on request)
  • Towels
  • Toilet paper

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and Swedish massages.

Dining

Castillo de los Venados - This family restaurant serves breakfast and brunch.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

& Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel
Hotel & Spa Hacienda Panoaya Amecameca
Hotel & Spa Hacienda Panoaya Hotel Amecameca

Frequently asked questions

Is there a pool at Hotel & Spa Hacienda Panoaya?

Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel & Spa Hacienda Panoaya?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel & Spa Hacienda Panoaya?

Yes, there's free self parking.

What are the check-in and check-out times at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon. Check-out time is noon.

What is there to do at Hotel & Spa Hacienda Panoaya and nearby?

Have fun with onsite activities like horseback riding, archery, and ziplining. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel & Spa Hacienda Panoaya also has a sauna and a picnic area, as well as a garden.

Are there restaurants at or near Hotel & Spa Hacienda Panoaya?

Yes, there's an onsite restaurant, Castillo de los Venados.

What's the area around Hotel & Spa Hacienda Panoaya like?

Hotel & Spa Hacienda Panoaya is a short 1-minute walk from Hacienda Panoaya and 18 minutes' walk from Sacromonte National Park.

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Hotel & Spa Hacienda Panoaya Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Excellent place to stay
Jesus, 3-night trip

10/10 Exceptional

Great place to bring kids!
Sara, 1-night trip

10/10 Exceptional

The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Sarah, 1-night trip

6/10 Good

Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Kerri, 1-night trip

10/10 Exceptional

Todo es muy limpio y súper lindo el lugar
Osmara, 2-night trip

10/10 Exceptional

Las puertas de las habitaciones hacen mucho ruido al cerrarse
Joaquin, 3-night trip

8/10 Very good

El servicio a cliente a través de la plataforma es un poco hostil. Las instalaciones son muy cómodas y agradables. El precio es más elevado de lo que consideraría prudente. Fuera de eso, muy buena estancia
Sofía, 1-night trip

8/10 Very good

El colchon de la cama fue terrible muy duro, las almohadas tambien un poco duras, no dormi bien. El servicio del resturante termina a las 7pm y nadie aviso.
Rocio, 1-night trip

8/10 Very good

Eric, 1-night trip

8/10 Very good

Excelente lugar para pasar un excelente fin de semana, lo único serían las habitaciones que se escucha mucho ruido
Pablo, 1-night trip

10/10 Exceptional

Roberto, 1-night trip

6/10 Good

Capaciten a su personal de Gerencia, (ni siquiera se asomo) , recepción y meseros. No tube trato con camareros , ni otro personal. El trato es demasiado parco o sea indiferente , como si vendieran un refresco. Cualquier petición solo se limitan a contestar que no existe o ahorita ni se ocupan. En servicios de hotelería y gastronomía , la atención al cliente debe de ser prioritaria, para asegurar el consumo en todos sus servicios, comida en el momento y asegurar que el cliente vuelva y que recomiende el lugar. Se debe de facilitar todo lo prometido en el servicio que se compro y ofrecer todo lo demás que desconoce. Dirigido al Personal Exijan capacitación, para que sepan que es un trato amable, coordial necesario para el trabajo que desarrollan. Cuiden su trabajo y sientanse orgullosos de lo que hacen. No es denigrante servir, a quien va a descansar. Recuerden que al ser contratados , seguramente les preguntaron en su entrevista, sabes atender al cliente?, servir alimentos? eres amable?, que contestarón?, me imagino que contestaron que si, para obtener el empleo. No lo recomendaría por ahora, espero leer mas adelante que ya cambiaron , que haya buenos comentarios, sobre su atención al cliente.
Luis, 1-night trip

6/10 Good

El area y las instalaciones limpias y muy naturales, desafortunadamente , el personal necesita mucha capacitación en temas de atención al cliente. Las personas son muy poco atentas en su manera de contestar , no hay recibimiento, cordialidad en el trato. Pensé en no poner mí opinion, pero si México quiere turismo, crecer en este ramo,necesitamos que los propietarios se enteren que hay que capacitar al personal, empezar por la gerencia, hacer cursos de motivación. Cualquier consumo del restaurant , lo tiene que ir a solicitar directamente en el mismo, hacer el pago directamente en caja. "ojo" eso genera mucha desconfianza, se pregunta uno porque no les tienen confianza a sus empleados, cualquier nota ó ticket de consumo el cual tiene uno derecho a solicitar, lo mismo. Detalles como estos, los que vamos a vacacionar, son molestos, porque el personal trasmite, su enojo y frustración de no estar en un trabajo que disfruta. "OJO" con eso, porque parece que lo que quieren es eso, que no regrese uno al hotel y restaurant. No puedo opinar sobre las areas de recreación (parque y zoológico) , no las visite. Como se que los empleados verán esto, a ustedes les recomiendo, por lo menos bajar tutoriales de yootube, de las cadenas de hoteles, engrandezcan su trabajo. Cualquier trabajo es digno, ustedes son parte de la cadena de HOTELERIA Y GASTRONOMIA DEL RAMO DE TURISMO así de grande y de importantes deben de sentirse, al desarrollar su empleo de GERENTE, RECEPCIONISTA, MESERO.

10/10 Exceptional

Stephen, 1-night trip

10/10 Exceptional

Francisco, 1-night trip

4/10 Fair

Claudia, 1-night trip

10/10 Exceptional

Un lugar muy lindo para descansar y pasarla bien
Hortencia, 2-night trip

10/10 Exceptional

Ideal para los niños

Excelente opción para vacacionar con los niños
VICTOR F, 2-night trip

10/10 Exceptional

Buena opción para hospedarse

Excelente opción para vacacionar con los niños
VICTOR F, 1-night trip

8/10 Very good

El agua de la alberca esta helada fue imposible usarla sin congelarse.
Carlos Alberto, 2-night trip

10/10 Exceptional

Es un lugar agradable, con alimentos ricos y. Buen servicio
Aldo, 1-night trip

10/10 Exceptional

Yunuen, 1-night trip

4/10 Fair

Atendimento muito ruim no front desk, tanto periodo da chegada, quanto noturno. Falta de empatia e vontade de atender. Nao tem ar condicionado, nem ventilador. Quarto muito quente. Nao tem frigobar
kleber m, 1-night trip

10/10 Exceptional

Superbe environnement

mireille, 1-night trip

4/10 Fair

CARLOS EDUARDO, 2-night trip