Sainte Famille Hotel is a serene escape where you can unwind in the garden or indulge in a rejuvenating spa treatment. Guests appreciate the helpful staff and enjoy relaxing by the outdoor pool, sipping drinks at the bar, and indulging in delicious meals at the on-site restaurant.
Kigali Genocide Memorial Centre - 3 min drive - 2.3 km
Nyamirambo Stadium - 6 min drive - 5.2 km
Kigali Heights - 7 min drive - 4.9 km
Kigali Convention Centre - 7 min drive - 5.3 km
Getting around
Kigali (KGL-Kigali Intl.) - 26 min drive
Airport shuttle (surcharge)
Restaurants
Museum Cafe, Kigali Memorial - 4 min drive
Executive Lounge - 4 min drive
UMUT Cafe&Restaurant - 14 min walk
DownTown - 16 min walk
Makfast - 14 min walk
About this property
Sainte Famille Hotel
Sainte Famille Hotel puts you within a 10-minute drive of Kigali Convention Centre. After visiting the fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. An outdoor pool, a children's pool, and a snack bar/deli are other highlights.
Languages
English, French, Swahili
At a glance
DONE
Hotel size
67 rooms
DONE
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: 8:00 PM
Contactless check-in available
Express check-in/out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 19
Check-out time is 10:00 AM
Contactless check-out available
DONE
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 19
DONE
Pets
Pets not allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking includes off-street options
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 6:30 AM–9:30 AM
Restaurant
Bar/lounge
Barbecue grills
Room service (limited hours)
Snack bar/deli
Traveling with children
Children's pool
Working away
Business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Facilities
ATM/banking
Garden
Terrace
Library
Fitness center
An outdoor pool
Full-service spa
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Television
Satellite TV channels
Home comfort
Air conditioning
Minibar
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Bed sheets provided
What to enjoy
Separate sitting area
Freshen up
Private bathroom
Shower/tub combination
Free toiletries
Towels
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Electrical adapters/chargers
More
Daily housekeeping
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa.
Dining
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately USD 15 for adults and USD 15 for children
Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 4
Early check-in can be arranged for an extra charge of USD 15 (subject to availability)
Children & extra beds
Airport shuttle service for children costs USD 25
Policies
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
sainte famille hotel Hotel
sainte famille hotel Kigali
sainte famille hotel Hotel Kigali
Frequently asked questions
Does Sainte Famille Hotel offer free cancellation for a full refund?
Yes, Sainte Famille Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sainte Famille Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sainte Famille Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sainte Famille Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Sainte Famille Hotel?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle.
What are the check-in and check-out times at Sainte Famille Hotel?
Check-in start time: 1:00 PM; Check-in end time: 8:00 PM. There's a charge of USD 15 for early check-in (subject to availability). Check-out time is 10:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Sainte Famille Hotel and nearby?
Sainte Famille Hotel has a spa and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Sainte Famille Hotel?
Yes, there's an onsite restaurant that offers local and international cuisine.
What's the area around Sainte Famille Hotel like?
Sainte Famille Hotel is a short 18-minute walk from Ntarama Church and 11 minutes' walk from Union Trade Center.
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Sainte Famille Hotel Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 30, 2022
It was an excellent hotel!
Daniel
Daniel, 2-night trip
8/10 Very good
Dec 15, 2024
Good stay, good staff, good food, good vibes.
I really enjoyed my stay in this hotel. The staff is super pleasant and attentive, while giving guests their space, which I find important. The food is totally fantastic! (Naan bread must be tried). My room was spotless clean. Sound isolation from outside noise not optimal, but got used to it after the first night. WiFi was problematic, many dropouts, this should be fixed. The hotel is conveniently close to the airport and that is a major plus as Kigali tends to have traffic jams. Recommended!
Konstantinos
Konstantinos, 6-night trip
6/10 Good
Aug 13, 2024
Tracy
Tracy, 4-night trip
10/10 Exceptional
Aug 2, 2024
Kigali
Personnel très gentil
Belle chambre piscine agréable.
Possibilité d'aller dans le centre à pied
Matelas un peu trop ferme
Mathieu
Mathieu, 1-night trip
6/10 Good
Jan 27, 2024
Geen douche mogelijkheid
De staf is erg vriendelijk en behulpzaam. De kamers zijn goed en schoon maar het grootste euvel is dat het bijna onmogelijk is om te douchen. Ze zijn kokend heet en niet te regelen. Zelfs een koude douche is onmogelijk omdat er dan slechts druppels uit de kraan komen. Meer reizigers hebben hier tijdens verblijf over geklaagd maar probleem werd niet opgelost.
Huib
Huib, 3-night trip
10/10 Exceptional
Dec 4, 2023
patrick
patrick, 5-night trip
8/10 Very good
Nov 23, 2023
Juri
Juri, 2-night trip
10/10 Exceptional
Sep 21, 2023
Ulrich
Ulrich, 6-night trip
10/10 Exceptional
Aug 27, 2023
Mark
Mark, 2-night trip
8/10 Very good
May 28, 2023
Nicolas
Nicolas, 7-night trip
10/10 Exceptional
Apr 9, 2023
Sune
Sune, 7-night trip
8/10 Very good
Jan 24, 2023
Joseph
Joseph, 1-night trip
10/10 Exceptional
Dec 2, 2022
This property was great! I enjoyed all the staff especially the manager Thomas. He made everything was taken care of. This hotel was walking distance to the best restaurants. I came up sit but it was a hospital right on site and a pharmacy.
Andrea
8/10 Very good
Oct 2, 2022
Rosa
Rosa, 4-night trip
10/10 Exceptional
Sep 7, 2022
Wonderful hotel. Employees are really friendly and wonderful. Their breakfast is the best.
Lucas
Lucas, 3-night trip
10/10 Exceptional
Mar 7, 2022
Simply Excellent
Great Service, Great facilities, Great rooms, Great Service, Great people, Great location!
Verified traveler
6-night trip
8/10 Very good
Feb 1, 2022
Good service, friendly staff
Good follow-up on my reservation. Got a message requesting flight information for free airport shuttle. As WiFi did not work in my first room, I was quickly moved to another room
Poul H.
Poul H., 1-night trip
8/10 Very good
Dec 14, 2021
Good and central
We use this hotel when arriving and departing for Europe. Rooms are spacious, bed is good, free shuttle service and placed in the center of Kigali. Only drawback is the notice from the corridor
Poul H.
Poul H., 1-night trip
8/10 Very good
Sep 10, 2021
Didier
Didier, 1-night trip
6/10 Good
Sep 9, 2021
Good start but not so good finish.
My stay was good. Especially in the beginning. But when the break fast became buffet and the coffe became Premade it changed my experience.
Also I was told that I could check out late the Night before. But couldnt the Day after. Which was irritating.
Nicolai
Nicolai, 3-night trip
8/10 Very good
Sep 9, 2021
Very good hotel
I stayed one night waiting for the answer for the Corona test. Friendly staff and good spacious room
Poul H.
Poul H., 1-night trip
8/10 Very good
Aug 25, 2021
Nice and friendly hotel, room spaceous and clean.
The hotel is good, everything new. Big beds. Everything clean. Staff very friendly.
It would add a plus to make it a bit cosy. The tile floor does not look warm. Maybe small carpets in the rooms and the reception hall as well pkants in the reception could do the trick. Something on the room walls would add a plus too.
Verified traveler
1-night trip
4/10 Fair
Jun 6, 2021
Epaphrodite
Epaphrodite, 1-night trip
8/10 Very good
Apr 17, 2021
I liked how the staff are more caring, they have reminded me to take my Dinner and Lunch.