I never saw or spoke to a staff person, not even housekeeping. I got one message, after repeated messages and calls, that I could leave my luggage, but door code did not work (too early?) and no one returned my calls. What made matters worse was my cell service was poor there. I walked around with my luggage for an hour and finally the key codes worked after 3. My tv remote had dead batteries, and there was no way to fix it. The room is nice, but I recommend staying away until they commit to interacting with their guests