The staff was very friendly and helpful; the inside of the hotel was clean and smelled amazing. Our room though, I guess because I did not pick a room by the pool,It was a little cheaper (we were only staying one night) than the rooms by the pool that looked nicer. Our room looked a little more outdated( needing new paint by the windows, there were cracks) with not many toiletries, the bath towels were small. Beds were firm & the pillows were ok, not hard. I am pillow snob. Breakfast was good, but not many options, there was eggs with sausages, toast, bagels, waffles cereal, yogurt, juice & coffee.