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Okura Act City Hotel Hamamatsu

4.5 star property
Luxury Hamamatsu hotel with 3 restaurants, connected to the convention center

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior - Okura Act City Hotel Hamamatsu (Hamamatsu)
Lobby - Okura Act City Hotel Hamamatsu (Hamamatsu)
View from room - Okura Act City Hotel Hamamatsu (Hamamatsu)
Lobby - Okura Act City Hotel Hamamatsu (Hamamatsu)
Banquet hall - Okura Act City Hotel Hamamatsu (Hamamatsu)
In the heart of Naka Ward, Okura Act City Hotel Hamamatsu offers a luxurious retreat. Unwind with dry cleaning/laundry services, enjoy Italian cuisine at one of the 5 on-site restaurants, and take advantage of concierge services. With a grocery store, coffee shop/cafe and hair salon on site guests can indulge in convenience.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Convenience store
  • Laundry service

For families (6)

  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
$114 nightly
The total price is $125
Jan 7 - Jan 8, 2026

Why we love this property

Luxury city center gem
This elegant luxury hotel dazzles with its central city location. Stylish design elements create an urban oasis for sophisticated travelers.
Culinary trio
Italian and Chinese cuisine tempt taste buds at this hotel's 3 restaurants. A cafe adds casual charm, while buffet breakfast ensures energizing mornings.

Room options

Available filters for rooms
Showing 49 of 49 rooms

View all photos for Premium Comfort Single Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Single Non-Smoking

  • Sleeps 1

View all photos for Premium Comfort Casual Twin Room

Coffee and/or coffee maker

Premium Comfort Casual Twin Room

  • Sleeps 2

View all photos for Upper Floor Deluxe Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Deluxe Twin Room

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 333 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Double Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
Hair dryer
  • 334 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Corner Double Room, Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Twin Room, Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room, Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Room

Suite Room | In-room safe, desk, soundproofing, iron/ironing board

Suite Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Separate bedroom
Shower/tub combination
Private bathroom
  • 947 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 538 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Shower/tub combination
Private bathroom
Bidet
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bidet
Bathrobes
Shower/tub combination
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bidet
Bathrobes
Shower/tub combination
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Triple Room, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bidet
Bathrobes
Shower/tub combination
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bidet
Bathrobes
Shower/tub combination
  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Triple Room

Combined shower/tub, free toiletries, hair dryer, slippers

Premier Comfort Floor Triple Room

  • Sleeps 3

View all photos for Premier Comfort Floor Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Floor Twin Room

  • Sleeps 2

View all photos for Corner Room

In-room safe, desk, soundproofing, iron/ironing board

Corner Room

  • Sleeps 2

View all photos for Deluxe Single Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Single Non Smoking

  • Sleeps 1

View all photos for Deluxe Single Smoking

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Single Smoking

  • Sleeps 1

View all photos for Corner Double Room Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room Smoking

  • Sleeps 2

View all photos for Corner Double Room Non smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Double Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Non smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Smoking

In-room safe, desk, soundproofing, iron/ironing board

Corner Twin Room Smoking

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

View all photos for [Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

Combined shower/tub, free toiletries, hair dryer, slippers

[Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

  • Sleeps 2

View all photos for Premium Comfort Corner Double Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

View all photos for Premier Comfort Deluxe Twin Room Non Smoking

In-room safe, desk, soundproofing, iron/ironing board

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Floor Single Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Single Room Non-smoking

  • Sleeps 1

View all photos for Standard Single Smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Single Smoking

  • Sleeps 1

View all photos for Standard Floor Deluxe Twin Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Deluxe Twin Room Non-smoking

  • Sleeps 2

View all photos for Standard Floor Triple Room Non-smoking

In-room safe, desk, soundproofing, iron/ironing board

Standard Floor Triple Room Non-smoking

  • Sleeps 3

Standard Floor Deluxe Triple Non-smoking

  • Sleeps 3

Corner Triple Room Non Smoking

  • Sleeps 3

Premier Comfort Deluxe Triple Room Non Smoking

  • Sleeps 3

View all photos for Upper Floor Double Non-Smoking

In-room safe, desk, soundproofing, iron/ironing board

Upper Floor Double Non-Smoking

  • Sleeps 2

Upper Floor Twin Non-Smoking

  • Sleeps 2

Upper Floor Triple Room

  • Sleeps 3

Upper Floor Deluxe Triple Room

  • Sleeps 3

View all photos for Suite

Living area | TV, pay movies

Suite

  • Sleeps 2

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About the neighborhood

Map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733

What's nearby

  • Act Tower - 1 min walk - 0.0 km
  • Act City Hamamatsu - 1 min walk - 0.2 km
  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.2 km
  • Hamamatsu Observation Deck - 3 min walk - 0.3 km
  • Hamamatsu Castle - 18 min walk - 1.5 km

Getting around

  • Mt. Fuji - Shizuoka Airport (FSZ) - 60 min drive
  • Chubu Centrair Intl. Airport (NGO) - 116 min drive
  • Hamamatsu Station - 8 min walk
  • Mikuriya Station - 33 min drive
  • Torii Station - 34 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬1 min walk
  • ‪珈琲館 - ‬4 min walk
  • ‪中国料理桃花林 - ‬3 min walk
  • ‪LOLO 3RD CAFE - ‬1 min walk
  • ‪フィガロ (Figaro) - ‬2 min walk

About this property

Okura Act City Hotel Hamamatsu

Okura Act City Hotel Hamamatsu puts you within a 15-minute drive of Lake Hamana. For a bite to eat, guests can check out レストラン フィガロ, one of 3 restaurants, which serves Italian cuisine and is open for breakfast, lunch, and dinner. The helpful staff and overall property condition get good marks from fellow travelers.

At a glance

DONE

Hotel size

    • 322 rooms
    • Arranged over 13 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (JPY 1000 per night; includes in/out privileges)
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Coffee shop
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store
  • Children's menu

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 1994
  • Safe-deposit box at front desk
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchairs available on site

Room amenities

Be entertained

  • Television
  • Pay movies

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

レストラン フィガロ - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
中国料理 桃花林 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ - This café serves light fare only. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3000 for adults and JPY 2000 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs JPY 1000 per night with in/out privileges
  • RV/bus/truck parking is available for an extra charge

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

Also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Does Okura Act City Hotel Hamamatsu offer free cancellation for a full refund?

Yes, Okura Act City Hotel Hamamatsu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Okura Act City Hotel Hamamatsu?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Okura Act City Hotel Hamamatsu?

Yes. Self parking costs JPY 1000 per night. RV/bus/truck parking is available.

What are the check-in and check-out times at Okura Act City Hotel Hamamatsu?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Are there restaurants at or near Okura Act City Hotel Hamamatsu?

Yes, there are 3 onsite restaurants, featuring Italian cuisine.

What's the area around Okura Act City Hotel Hamamatsu like?

Okura Act City Hotel Hamamatsu is in Naka Ward, a short 8-minute walk from Hamamatsu Station and 2 minutes' walk from Act City Hamamatsu.

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Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

View
Room
Bathroom
Breakfast

What guests liked

  • The property is conveniently located near many restaurants and shops. (3 reviews)
  • Breakfast was excellent with a well-tasted buffet. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Perfect stay

Comfortable clean and spacious!
Ikuyo, 1-night trip

10/10 Exceptional

Nice comfortable Hotel.
Tim, 1-night trip

8/10 Very good

fantastic hospitality and superb location for both business and vacations.
Kyoko, 1-night trip

10/10 Exceptional

Amazing service
Enrique, 12-night trip

10/10 Exceptional

It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Robert, 2-night trip

10/10 Exceptional

Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Dale, 2-night trip

8/10 Very good

Great location
Robin, 2-night trip

8/10 Very good

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Corin, 4-night trip

10/10 Exceptional

Great hotel, the view of Hamamatsu is fantastic.
Timothy, 1-night trip

10/10 Exceptional

The location is very convenient
YIFANG, 1-night trip

10/10 Exceptional

The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Sherry, 1-night trip

10/10 Exceptional

Great place. Excellent view from room
Vicki, 3-night trip

10/10 Exceptional

We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Andy, 2-night trip

10/10 Exceptional

Excellent

Clean and comfortable hotel.
1-night trip

10/10 Exceptional

Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Kacy, 2-night trip

8/10 Very good

Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Peter, 1-night trip

8/10 Very good

Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
2-night trip

10/10 Exceptional

This is my favorite place stay when visiting Hamamatsu. It is very convenient to the station, shopping, and restaurants. The rooms are spacious and comfortable. I recently stayed 10 nights and my only negative is there are no self-service laundry facilities onsite for guests.
Barry, 7-night trip

10/10 Exceptional

Very good service
KutYee Nelson, 2-night trip

8/10 Very good

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Neil, 2-night trip

10/10 Exceptional

Good hotel for a great price

We paid a very reasonable rate for a room with a queen size bed on a higher floor with an excellent view. The hotel check in was easy and all staff were courteous and helpful during our tay. We even booked in room massages that were very good. We came for the kite festival and booked this hotel because it had good reviews and is located right next to the Hamamatsu train station.
Fara, 2-night trip

8/10 Very good

Good overall stay despite a possible improvement

Large double room with a nice view on the city and the ocean. The hotel used to be quite high end but really need a renovation to pretend keeping this status. I’m also surprised by the poor environment consideration (changing the towels every day despite the fact that they are still hanging, single use amenities, high consumption lamps, etc)
Julien, 10-night trip

10/10 Exceptional

Absolute amazing. Superb room on floor 40.
KEITH, 2-night trip

10/10 Exceptional

Great

We got upgraded to a bigger room and was welcomed by a paranomic view. The hotel location is just 8mins walk to the Hamamatsu station. Amenities were a 9/10 due to the fact that we are provided those small bottles of shampoo, body lotion etc which may not be so environmental friendly.
Lay Keng, 1-night trip

8/10 Very good

The hotel is conveniently located close to the JR Hamamatsu station and the bus terminal. The staff was friendly and quick to support. The interior of the hotel has a sort of regal, grandiose and mid 1990s decor. The room I stayed in was reasonably large, 1 king size bed, but the furniture, electronics and bathroom is a bit dated when compare to some of the contemporary hotels in Tokyo and Kyoto. I didn’t try the restaurants in the hotel as there were many eating options around the hotel.
Joey, 2-night trip