The check-in staff where kind, courteous, patient, and helpful with information. I have no complaints about them. However, the staff are only available 10am - 6pm. My business trip hours, unfortunately, made it extremely difficult to obtain help. The TV screen in our room was jumping and flickering and we needed additional towels. The room itself (aside from the TV) was fine if a little shabby around the edges. They expect you to take out the trash and clean dishes before checkout. There was no anti-bacterial dish soap, nor a sink outside the bathroom in which to wash them. Also, there was no apparent place to take out the trash. And since the staff were not yet at the desk when we left, there was no one to ask for clarification.