Nestled near Grosvenor Park, Mercure Chester Abbots Well Hotel offers a serene escape. Treat yourself to a body treatment or manicure at the onsite spa, indulge in British cuisine at The Brasserie restaurant, and unwind by the indoor pool with sun loungers. With free in-room WiFi and helpful staff that guests rave about.
Mercure Chester Abbots Well Hotel puts you within a 10-minute drive of Chester City Walls and Chester Zoo. Guests can indulge in spa services at the spa, and British cuisine is served at The Brasserie, which is open for breakfast, lunch, and dinner. Other features of this eco-certified hotel include an indoor pool, a bar/lounge, and a fitness center. The helpful staff and breakfast get great marks from fellow travelers.
At a glance
DONE
Hotel size
126 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in/out available
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Pets
Pets allowed (dogs only)*
Service animals welcome
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Snack bar/deli
Water dispenser
Traveling with children
Children's pool
What to do
Shopping
Hiking/biking trails nearby
Horse riding nearby
Working away
Meeting rooms
Conference center
Services
24-hour front desk
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Multilingual staff
Pool loungers
Facilities
Safe-deposit box at front desk
Garden
Terrace
Fitness center
An indoor pool
Full-service spa
Sauna
Steam room
Vegan dining options
Vegetarian dining options
At least 10% of profits reinvested in community & sustainability
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
LED television
Digital TV channels
Home comfort
Heating
Portable fan
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Feelgood Club. The spa is equipped with a sauna and a steam room.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.
Dining
The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Here's the breakdown, no surprises
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 17.95 per person
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 15.00 per pet, per night
Pool, spa, & gym (if applicable)
Children under 16 years old are not allowed in the spa without adult supervision
Policies
Guests can rest easy knowing there's a carbon monoxide detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard, Barclaycard
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester
Frequently asked questions
Does Mercure Chester Abbots Well Hotel offer free cancellation for a full refund?
Yes, Mercure Chester Abbots Well Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Chester Abbots Well Hotel?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Mercure Chester Abbots Well Hotel?
Yes, dogs are welcome. There's a charge of GBP 15.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Mercure Chester Abbots Well Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Chester Abbots Well Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Mercure Chester Abbots Well Hotel and nearby?
Have fun with nearby activities like hiking and horseback riding. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Mercure Chester Abbots Well Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Mercure Chester Abbots Well Hotel?
Yes, The Brasserie offers British cuisine.
What's the area around Mercure Chester Abbots Well Hotel like?
Mercure Chester Abbots Well Hotel is located a short 19-minute walk from Chester Music Theatre.
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Reviews
Mercure Chester Abbots Well Hotel Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8
Cleanliness
8.6
Location
8.2
Staff & service
7.6
Eco-friendliness
7.0
Property conditions & facilities
Popular mentions
Room
Service staff
Breakfast
Food
Bed
Restaurant
Shower
Lobby
Bathroom
Location
Reviews
10/10 Exceptional
Aug 8, 2025
Sisters trip to Chester
Lovely hotel grounds smaller than expected. Nice rooms although a little dated. Comfortable, staff friendly, nice breakfast. Great pool and easy free parking with p&r not far. Would stay again
Jacqueline
Jacqueline, 3-night trip
8/10 Very good
Aug 10, 2025
Staff, food and location were ideal. However the property was run down and did not meet my expectations.
Aileen
Aileen, 1-night trip
8/10 Very good
Jun 2, 2025
Staff were really friendly and helpful and the food was absolutely delicious!
Victoria
Victoria, 1-night trip
10/10 Exceptional
Aug 1, 2025
Great stop over
Had a great one night's stay. Lovely welcome by Muskan. We had a great night's sleep and enjoyed the food. The leisure centre was clean and well equipped. Easy access to Chester. Definitely recommend staying here.
Barbara
Barbara, 1-night trip
6/10 Good
Aug 25, 2025
Overall we enjoyed our stay and staff were on the whole polite and welcoming but I felt there was a bit of a lack of consistency in what the staff informed us about. It was also a bit hit and miss if you got room refreshments restocked each day. Cleanliness was good and pool area was lovely.
Sarah
Sarah, 3-night trip
6/10 Good
Sep 13, 2025
The young lady in the front desk was multitasking, but not very well. She gave us two lots of keys for two different rooms.
We went for dinner when we arrived and the food took forever and it was just mediocre
barbara
barbara, 1-night trip
8/10 Very good
Jul 28, 2025
Race club trip
Hotel fine
Rooms decent
Check in good
Bar poor
Poor selection of beers overpriced
Draught beer terrible few pints taken back
Overall great if you sort the beer poor if you dont
john
john, 2-night trip
10/10 Exceptional
May 29, 2025
The room is big and comfortable, facilities are nice
Hon Fai
Hon Fai, 1-night trip
8/10 Very good
Aug 17, 2025
Ok
All staff welcoming, friendly & helpful. Hotel looked a bit dated & noisy from people outside late evening & in corridors. Room ok, shower area quite small but bed comfortable.
NB. There was a pair of swim shorts left by previous guest on the windowsill when we arrived.
Paula
Paula, 2-night trip
10/10 Exceptional
Jun 15, 2025
This is the second time we have stayed here while visiting Chester. It offers very good value for money.
Dennis
Dennis, 1-night trip
4/10 Fair
Jul 17, 2025
The hotel is very tired and not very clean and lacked a nice feel
Verified traveler
1-night trip
8/10 Very good
May 19, 2025
Nice and tidy
Warm welcome, and nice room.
andrew robert
andrew robert, 1-night trip
10/10 Exceptional
Jan 2, 2025
Excellent place to stay
Really nice place to stay, very comfortable, food excellent, friendly staff.
Stephen
Stephen, 2-night trip
10/10 Exceptional
May 8, 2025
Very knowledgeable and helpful staff.
John
John, 2-night trip
6/10 Good
Jul 23, 2025
Good
The overall stay was good it was just the initial experience of low towels, room having no large towels and the room being wrong but as said it was good :)
Matthew
Matthew, 1-night trip
8/10 Very good
May 10, 2025
Ideal for our few days at Chester races. Rooms very nice and staff all very helpful
John
John, 3-night trip
10/10 Exceptional
Dec 22, 2024
great stay!
Helen
Helen, 2-night trip
6/10 Good
Apr 29, 2025
Review
Early restaurant closure, noisy corridor and hard bed, other than that pleasant and clean.
Verified traveler
1-night trip
8/10 Very good
May 4, 2025
Pools
Stayed to see relatives hotel was welcoming and friendly a few guests had a few arguments we thought it was like Jeremy Kyle for a bit but the hotel itself was great. We have been here before
The pools made it the experience
matthew
matthew, 1-night trip
10/10 Exceptional
May 5, 2025
Excellent stay for two nights, all staff friendly. Didn't dine in restaurant so unable to comment. Spa very good and helpful, friendly staff
David
David, 2-night trip
10/10 Exceptional
May 28, 2025
Perfect hotel for a weekend break.
A couple of miles from the city but with the park and ride next door location isn’t a problem.
Plenty of free parking.
Staff I encountered were all professional and helpful including the team at the Health Club.
Kim
Kim, 2-night trip
10/10 Exceptional
Apr 28, 2025
Everything was provided that I expected and the service was very good.
N
N, 1-night trip
10/10 Exceptional
May 4, 2025
Weekend break
Room clean, if a little dated, grout missing from floor tiles. Breakfast lovely especially the sausages.
Mark
Mark, 1-night trip
6/10 Good
Jul 14, 2025
Poor shower - Sweaty room
First room had terrible water pressure so the shower just trickled out.
Second room was boiling hot
Average digs - not holiday accommodation
John
John, 1-night trip
2/10 Poor
Aug 8, 2025
Pas convaincu
La chambre était étroite et je n'ai pas trouvé qu'elle était propre mis à part le lit. Les murs sont fins comme du papier et j'ai entendu les personnes de la chambre à côté rentrer dans leur chambre et s'installer tout ça vers 11PM. La salle de bain est vraiment petite et idem question propreté ce n'était pas ça. Je n'y retournerai pas