Overall: Underwhelming for a 4 star hotel. You are really paying for the location.
Staff were helpful and friendly. The lobby was well kept. The hotel, at least my room floor, was not as well maintained for a 4-star hotel. My room had no aircon (knew this when booking, so be aware), luckily in the evening it wasn't too warm, but quite warm during the day.
Location of the hotel is very central (main draw).
The room was fine, but expected more for a 4-star hotel. Some plug sockets didn't work. Bathroom was large for a Single-Bed room. Hand soap wasn't refilled. Bed was comfortable. The iron had a lot of burnt residues on (completely unusable), which housekeeping replaced after chasing up directly with them.
Unfortunately, one of my neighbours had issues and kept opening and closing the door. As the doors didn't have slow or soft-closing, the door was slammed continuously for around 20 mins after midnight/at 1am. Could also hear the conversation between the hotel guest and hotel staff. This made it difficult to fall asleep.