In the heart of the city, The Upper House Hotel offers a tranquil oasis with a poolside bar and outdoor pool. Relax in style with sun loungers by your side, grab a cup of coffee at the cafe or unwind at the bar.
Negeri Pulau Pinang Stadium - 5 min drive - 4.2 km
AEON Mall Bukit Mertajam - 14 min drive - 15.2 km
Queensbay Mall - 26 min drive - 28.9 km
Getting around
Penang Intl. Airport (PEN) - 27 min drive
Penang Sentral - 29 min drive
Tasek Gelugor Station - 35 min drive
Restaurants
IKEA Restaurant - 12 min walk
Starbucks - 12 min walk
McDonald's - 11 min walk
Starbucks - 12 min walk
A&W - 8 min walk
About this property
The Upper House Hotel
The Upper House Hotel is a great choice for a stay in Simpang Ampat. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge.
Languages
Chinese (Mandarin), English, Malay
At a glance
DONE
Hotel size
89 rooms
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Onsite parking limited
Street parking available
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
Bar/lounge
Poolside bar
Coffee shop
Water dispenser
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Pool loungers
Facilities
Safe-deposit box at front desk
An outdoor pool
Accessibility
Elevator
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Air conditioning
Minibar
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Fees & policies
Refundable deposits
Deposit: MYR 100.00 per accommodation, per stay
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 2.00 per accommodation, per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately MYR 25 for adults and MYR 15 for children
Late check-out can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 8:00 PM
Policies
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Union Pay
Also known as
The Upper House Hotel Hotel
The Upper House Hotel Simpang Ampat
The Upper House Hotel Hotel Simpang Ampat
Frequently asked questions
Does The Upper House Hotel offer free cancellation for a full refund?
Yes, The Upper House Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Upper House Hotel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 8:00 PM.
Are pets allowed at The Upper House Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Upper House Hotel?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at The Upper House Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at The Upper House Hotel and nearby?
The Upper House Hotel has an outdoor pool.
What's the area around The Upper House Hotel like?
The Upper House Hotel is located a short 10-minute walk from Design Village Outlet Mall.
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The Upper House Hotel Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Popular mentions
Room
Design
Breakfast
Reviews
10/10 Exceptional
May 16, 2024
Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.
Chin Tong
Chin Tong, 2-night trip
10/10 Exceptional
Dec 13, 2023
Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
Nur Ain Jong
Nur Ain Jong, 1-night trip
8/10 Very good
Aug 22, 2022
Not much shop around the hotel
Wee Kang
Wee Kang, 1-night trip
10/10 Exceptional
Jan 22, 2024
Nice biz hotel.
Newish hotel with nice rooms.
No water given in room but to collect at dispenser located outside.
Breakfast is poor so don't expect much.
Dave
Dave, 2-night trip
8/10 Very good
Jan 31, 2025
Modern choice
It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by.
The room was in good condition and clean. The pool was great. It is even suitable for excercising.
We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.
Roger
Roger, 1-night trip
10/10 Exceptional
Jun 29, 2023
Comfortable
First, it looks very high class, nice design, clean and comfort. You can rest assured that your stay will be pleasant and enjoyable. The rooms are designed with comfort in mind, offering cozy beds and pillows. However, they provide two pillows only. I wish to have extra pillows.
The room air conditioning is very cool and refreshing environment for me. I like it. In addition, the hot water heaters in the bathroom is excellent. There is a water dispenser available at each floor. Swimming pool is not very big. Wish they have other facilities like gym and sauna.
Eng
Eng, 1-night trip
10/10 Exceptional
Mar 18, 2025
Verified traveler
2-night trip
8/10 Very good
Mar 11, 2025
Nicolas
Nicolas, 1-night trip
8/10 Very good
Mar 6, 2025
Bon hotel, petit dejeuner a revoir
Le petit dejeuner est le seul point negatif.
Vincent
Vincent, 11-night trip
10/10 Exceptional
Nov 9, 2024
KUOPAO
KUOPAO, 7-night trip
10/10 Exceptional
Nov 7, 2024
KUOPAO
KUOPAO, 7-night trip
6/10 Good
Oct 10, 2024
WAIWAH
WAIWAH, 3-night trip
10/10 Exceptional
Oct 2, 2024
KUOPAO
KUOPAO, 2-night trip
10/10 Exceptional
Jun 9, 2024
Verified traveler
5-night trip
6/10 Good
Jun 1, 2024
Arman
Arman, 6-night trip
10/10 Exceptional
Jun 1, 2024
Yi Ming
Yi Ming, 1-night trip
10/10 Exceptional
Apr 9, 2024
Sangho
Sangho, 2-night trip
8/10 Very good
Nov 8, 2023
乾淨整潔,早餐有變化。
Yungming
Yungming, 4-night trip
6/10 Good
Aug 23, 2023
Kam
Kam, 1-night trip
10/10 Exceptional
Oct 3, 2022
GOOD INTERIOR.
D.N Esham
D.N Esham, 2-night trip
10/10 Exceptional
Aug 21, 2022
SEONGHOE
SEONGHOE, 6-night trip
8/10 Very good
Jul 31, 2022
Ok
Dhanabalan
Dhanabalan, 2-night trip
8/10 Very good
Mar 1, 2022
nice
nice property. wish the bar was open.
Leong Sze
Leong Sze, 1-night trip
10/10 Exceptional
Jan 17, 2022
Has potential
New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.
Yee Guan
Yee Guan, 1-night trip
6/10 Good
Dec 19, 2021
Too small to stay.
Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.