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The Marco Polo

4.0 star property
Suburban Mackay hotel with outdoor pool

Choose dates to view prices

The Marco Polo, in the heart of West Mackay, offers a comfortable retreat with an outdoor pool and sun loungers. Connect to WiFi, take advantage of dry cleaning services and express check-out for a seamless stay. Helpful staff have left previous guests feeling well taken care of.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Non-smoking
  • Laundry facilities
  • Air conditioning
  • Free WiFi

Main amenities (11)

  • Weekly housekeeping
  • Outdoor pool
  • Air conditioning
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Refrigerator
  • Private bathroom
  • Cable/satellite TV service
  • Laundry facilities
  • Coffee/tea maker
  • Bathtub or shower
$90 nightly
The total price is $99
Dec 20 - Dec 21
Total with taxes and fees

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3

View all photos for Standard King Room

Standard King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Family Room

Deluxe Family Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room | Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2

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The price is $78
Jan 2 - Jan 3, 2026
Total with taxes and fees
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About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 18 min walk - 1.6 km
  • Mackay Regional Botanic Gardens - 5 min drive - 2.3 km
  • Bluewater Lagoon - 5 min drive - 1.9 km
  • Mackay Base Hospital - 5 min drive - 1.5 km
  • Harrup Park - 9 min drive - 4.8 km

Getting around

  • Mackay, QLD (MKY) - 7 min drive
  • Mackay Station - 5 min drive
  • Mapalo Station - 16 min drive
  • Aminungo Station - 19 min drive

Restaurants

  • ‪Hungry Jack's - ‬2 min drive
  • ‪KFC - ‬3 min walk
  • ‪Austral Hotel - ‬2 min drive
  • ‪Subway - ‬7 min walk
  • ‪Jamaica Blue - ‬3 min drive

About this property

The Marco Polo

The Marco Polo is a great choice for a stay in Mackay. Guests can take a dip in the outdoor pool, and freebies like WiFi and self parking are added perks. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 38 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10:00 AM
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • The front desk is open daily from 7:00 AM - 7:00 PM
    • Front desk staffed during limited hours
    • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • An outdoor pool

Accessibility

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Tile flooring in room

Room amenities

Be entertained

  • 22-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Weekly housekeeping
  • Restaurant dining guide

Fees & policies

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

Also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is there a pool at The Marco Polo?

Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at The Marco Polo?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at The Marco Polo?

Yes, there's free self parking.

What are the check-in and check-out times at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Check-out time is 10:00 AM.

What is there to do at The Marco Polo and nearby?

The Marco Polo has an outdoor pool.

What's the area around The Marco Polo like?

The Marco Polo is in West Mackay, a short 20-minute walk from Jubilee Park.

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Reviews

The Marco Polo Reviews

8.6

Excellent

8.8

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities

What guests liked

  • Undercover parking was secure and conveniently located at the front door. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Bed
Service staff
Restaurant
Location

Reviews

10/10 Exceptional

Staff were amazing and the room was perfect.
Peter, 1-night trip

10/10 Exceptional

A very good hostel, thank you
Andre, 2-night trip

10/10 Exceptional

The staff were very friendly and welcoming. The room was amazing. Will stay again.
Simone, 1-night trip

10/10 Exceptional

Nice Motel

We stayed for one night at the Marco Polo when passing through Mackay and were pleased with our room. Undercover parking at our front door was good and our room was a good size. The room clean with a comfortable bed and a table and chairs. Everything was in working condition. It's a little out of town but there are some eateries a short drive away. We would stay here again if in Mackay and we do recommend the motel to other travellers.
Paul, 1-night trip

10/10 Exceptional

Top property with friendly staff. Highly recommended
Shayne, 1-night trip

10/10 Exceptional

Clean, quiet and comfortable.
Daryl, 1-night trip

10/10 Exceptional

The staff are super friendly and easy to reach.
Genevive, 2-night trip

10/10 Exceptional

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Bret, 1-night trip

6/10 Good

Missing the small details which you take for granted at all other motels. Staff were lovely but given the amount of other options in the area, I wouldn’t stay here again.
Hayley, 1-night trip

10/10 Exceptional

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
John, 1-night trip

10/10 Exceptional

Easy check in, enjoyed the TV options. Room clean and tidy.
Peter, 2-night trip

10/10 Exceptional

Very friendly staff
donna, 2-night trip

10/10 Exceptional

Very nice staff made us feel welcome and nothing was to hard to organise
Dylan, 4-night trip

10/10 Exceptional

The housekeeping girls and guys do an awsome job with cleaning the rooms!
Karon, 3-night trip

10/10 Exceptional

Great place to stay, comfortable bed and quiet. easy parking and great little restaurant with excellent food and service
Jeff, 1-night trip

10/10 Exceptional

The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Richard Lachlan, 7-night trip

8/10 Very good

Great overnighter

Great overnighter, room was old but very comfortable. Everything provided as expected in a hotel stay..
Chris, 1-night trip

10/10 Exceptional

Excellent service, beautiful spa room, excellent meal
Peter, 1-night trip

10/10 Exceptional

Amazing staff!
Jing, 1-night trip

10/10 Exceptional

Unexpected stay over.

A last minute booking due to an unexpected hospital stay, so i turned up late looking like a homeless person in a sling and multiple dressings and a shopping bag with a few belongings in. I was very warmly greeted at reception. Wonderful manager. I was lucky to get the last room.which was very nice. Very clean and fresh smelling, bed was awesome after 3 nights in hospital. Much needed rest, next morning was warmly greeted by the same manager, he took my key so i didn't need to walk to reception,asked if i needed an Uber or taxi. But i had a lift coming who had to travel a long distance. He said i could sit and wait in a comfy chair and even gave me a cold bottle of water. Great service, will definitely be returning for a recreational stay. Thank you
David, 1-night trip

10/10 Exceptional

A lovely location, and really clean and cozy rooms. Beautiful spot to stay for the night
Matt, 1-night trip

10/10 Exceptional

Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
John, 1-night trip

10/10 Exceptional

Very comfortable and great value
Marlene, 1-night trip

10/10 Exceptional

Lovely clean room with a great bed and pillows. Very friendly made me feel welcome and safe
Karen, 3-night trip

8/10 Very good

Easy to find and in good position Staff very friendly
Klaus, 1-night trip