East Forest is home to The Independence Inn Charlotte/Matthews Hotel, where you can enjoy a free breakfast buffet, dry cleaning services and stay active at the 24-hour gym. With in-room WiFi, luggage storage and multilingual staff on hand you'll feel right at home.
Reviews
7.67.6 out of 10
Good
Popular amenities
Connecting rooms available
Non-smoking
Free parking
Gym
Laundry facilities
Main amenities (12)
Daily housekeeping
24-hour fitness center
Business center
24-hour front desk
Computer station
Front-desk safe
ATM/banking services
Vending machine
Laundry service
Self-serve laundry
Multilingual staff
Luggage storage
Feel at home (6)
Children stay free
Microwave
Connecting/adjoining rooms available
Private bathroom
Premium TV channels
Daily housekeeping
Room options
Available filters for rooms
Showing 4 of 4 rooms
View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave
Standard Room, 2 Double Beds, Refrigerator & Microwave
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Designer toiletries
Shower/tub combination
Sleeps 4
2 Double Beds
View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking
Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Designer toiletries
Shower/tub combination
Sleeps 2
1 King Bed
View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Highlights
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Blackout drapes/curtains
Separate bedroom
Designer toiletries
Shower/tub combination
Sleeps 3
1 King Bed and 1 Double Sofa Bed
View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Charlotte-Douglas Intl. Airport (CLT) - 24 min drive
Concord, NC (USA-Concord Regional) - 35 min drive
Charlotte Station - 17 min drive
Restaurants
McDonald's - 3 min drive
McDonald's - 3 min drive
Cookout - 16 min walk
Cracker Barrel - 2 min drive
Zaxby's - 16 min walk
About this property
The Independence Inn Charlotte/Matthews Hotel
When you stay at The Independence Inn Charlotte/Matthews Hotel, you'll be within a 15-minute drive of Spectrum Center and Bank of America Stadium. Guests can enjoy the 24-hour fitness center, and hiking/biking trails, kayaking, and water skiing are nearby. Also, Bojangles' Coliseum and Charlotte Convention Center are within a short drive. Fellow travelers say great things about the helpful staff.
Languages
English
At a glance
DONE
Hotel size
93 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-out available
Early check-in subject to availability
Minimum check-in age: 21
Check-out time is 11 AM
Late check-out subject to availability
DONE
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
DONE
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:00 AM–9:00 AM
Traveling with children
Children stay free (see details)
What to do
Bicycle rentals nearby
Golfing nearby
Hiking/biking trails nearby
Horse riding nearby
Kayaking nearby
Water skiing nearby
Scooter/moped rentals nearby
Working away
Business center
Computer station
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
ATM/banking
Safe-deposit box at front desk
Television in common areas
24-hour fitness center
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Humane treatment of captive wild animals
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
100% renewable energy
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Visual alarms in hallways
Handrails in stairways
Closed captioned TV
Well-lit path to entrance
Room amenities
Be entertained
LCD television
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Turndown service
Bed sheets provided
Freshen up
Private bathroom
Deep soaking bathtub
Shower/tub combination
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Free local calls
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for USD 10.0 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte
Frequently asked questions
Are pets allowed at The Independence Inn Charlotte/Matthews Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Independence Inn Charlotte/Matthews Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Independence Inn Charlotte/Matthews Hotel?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Express check-out is available.
What is there to do at The Independence Inn Charlotte/Matthews Hotel and nearby?
Have fun with activities like cycling, hiking, and horseback riding, and practice your swing at the nearby golf course. The Independence Inn Charlotte/Matthews Hotel also has a 24-hour fitness center.
Does The Independence Inn Charlotte/Matthews Hotel have rooms with private hot tubs?
Yes, each room has a deep soaking bathtub.
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The Independence Inn Charlotte/Matthews Hotel Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4/10
Cleanliness
8.2/10
Staff & service
7.2/10
Amenities
6.8/10
Property conditions & facilities
7.2/10
Eco-friendliness
Popular mentions
Room
Breakfast
Service staff
Bed
Bathroom
Elevator
Toilet
Location
Shower
Booking
Reviews
10/10
Staff was friendly and helpful.
Karen
1-night trip
6/10
It was a good stay.
Jenna
1-night trip
10/10
Customer service was top notch, great location and comfortable stay
Michelle
1-night trip
10/10
It was very nice as well as the workers I love staying there
Ella
1-night trip
10/10
Great price, awesome staff at checking in.
Kenneth
1-night trip
6/10
Aging hotel that could use some upgrades. But, you get what you pay for. Bathroom, especially the tub/shower could use a DEEP cleaning. Breakfast was good. Most front desk staff were helpful and kind.
Verified traveler
4-night trip
10/10
Easy parking and very near to variety of restaurants and grocery stores.
Jerome
3-night trip
10/10
Very friendly service and great breakfast
haleigh
1-night trip
6/10
I had a decent stay.
chaunte
1-night trip
10/10
The room was clean, and the staff was very attentive.
jacques
1-night trip
10/10
Good place
Isaias
2-night trip
10/10
The staff was very friendly with us. The only thing that I did not like is that our key cards kept deactivating even without having them near our cell phones.
Annette
1-night trip
4/10
My toilet barely flushed, and my shower at one point completely stopped putting water out , and kept going from cold to extremely hot. I paid extra to get what what’s a better hotel and it was dirty. There was trash in the stairwells and the elevator made the scariest sound. I would not go back.
Bianca
2-night trip
6/10
One of the ceiling lights in our room didn’t work, there was a broken exit door next to our room that didn’t lock, and it just didn’t feel clean.
Verified traveler
2-night trip
8/10
My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.
Melvin
1-night trip
10/10
Such an easy check in and checkout process! Staff was very helpful!
Madison
1-night trip
6/10
Convient location, staff was friendly. Only stayed one night left next day on a cruise
Cheryl
1-night trip
4/10
This place wasn’t great. Mold along the a/c, water damage along the ceiling. Picture on the wall had broken glass. Bugs.
Hope
2-night trip
10/10
staff was great
John
1-night trip
6/10
The oarking lot was very dirty
Littered with cigarette butts and madhed beer cans and water bottles. The first impression of the hotel was mot good. However, the room was good.
Sieglinde
1-night trip
6/10
We arrived at the hotel at 6;15, and they had no record of our reservation. They said all the rooms were already booked (I had failed to bring my printed confirmation). Then they found my name and said it had been canceled. We were already late for our grandson's graduation, so we had to book and pay for another room.The room was adequate, though musty-smelling. The location and the breakfast were great. But someone needs to be held accountable for giving our room away!
Verified traveler
1-night trip
10/10
It is clean and the staff service and attention is very good.
Barbara
1-night trip
8/10
The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.
ryan
5-night trip
6/10
It was okay the bed did have some stains, the toilet would not flush so I went and complained to the front desk and they told me they would get someone to take a look at it and they did make the necessary changes. The area is not the best and I don't think I would stay here again I only stayed one night thank goodness
Elijah Cedric James
1-night trip
8/10
Friendly staff. Good free breakfast. Very nice stay. Thank you very much