I've always had positive experiences with Best Western hotels, but unfortunately, this stay was an exception.
While the staff were friendly, the cleanliness and maintenance of the room were subpar. Upon pulling back the comforter, I discovered that the sheets hadn't been changed—they were wrinkled and stained. My husband had to request clean sheets, and I ended up changing the bed myself.
Additionally, we encountered several bugs during our stay, including a cockroach. The carpet emitted a strong odor of urine and mold, making the environment uncomfortable.
We expected a much higher standard of cleanliness and comfort. This experience has made me reconsider staying at Best Western hotels in the future.