The one staff that we worked with was super nice, very informative and got us checked in fast. The room is where the issues started. The chair that was situated by the window, the arms of the chairs were sooo dirty, the mattress cover was disgusting, we couldn't make out if the stains were blood or food, we went with food because yuck if it was blood!!! The shower was super suspect, it creaked when you walked in it, and it felt like the shower subfloor was going to give away any min. The cleaning crew left a half bottle of lotion, no soap for the sink or shower, good thing I brought some from home.