Right off the bat, I went in to get signed in and the guy at the desk almost didn't give me my key, because i dont look like the picture on my license. (Transgender) After convincing him it was me, i was met with a suprise $60 damage deposit that was not mentioned online through the booking site. We reserved an accessible room due to my mother being in a wheel chair. We got a first floor room and that was the only accessible part. The bathroom was so tight she couldn't fit her walker or wheelchair in. We got a smoking room and you could tell immediately, burns on everything. The pillows, the bedding, chairs, you name it. The bathroom was also not very clean, and we had no soap to wash our hands with. My son and I went to the pool, and it was dirty. Bugs everywhere, like it hadn't been cleaned in days. One of the beds seemed to be broken as well, because every time i would turn over there would be this loud metal noise that would wake everyone up. Definetly, wouldn't stay here again.