We were exhaused after a difficult trip from the USA. We were greeted by an unfriendly, suspicous, off-putting woman who couldn't find our information, even though we prepaid. She sent us to reception who our reservations finally after an hour of searching. The hotel is drab, but comfortable, great security. Nice breakfast buffet every morning. When checking out they refused to reimbuse us for a room which went unused for one night because the airline changed our itinerary. I cancelled that night through Hotels.com, in accordance with Spiwak Hotel's lead time cancellation policy.