DO NOT RECOMMEND – Unsafe, Unclean, and Uncaring
We had a terrible experience during our stay from July 13–15. The first camper had no working A/C in 90+ degree heat. The second camper had a dead mouse and droppings. The third unit we were moved to wasn't at all what we reserved. At this point, we had already wasted hours packing, unpacking, and being shuffled around.
We asked the front desk for a refund, but were told we had to go through Hotels.com. Hotels.com has since reached out to the resort manager, but they’re refusing to approve the refund, despite all the issues we faced.
Extremely disappointed with the lack of care and cleanliness. I would never stay here again, and I highly recommend others look elsewhere.